VIB Rouge FAQs

[sephoraadmin2]

1.) What is VIB Rouge?

VIB Rouge is our newest and most premium membership tier. When you spend $1,000 on merchandise purchases (excluding gift cards, egift certificates, taxes & shipping) on Sephora.com, in U.S. and Canadian Sephora stores and/or in Sephora inside jcpenney locations within one calendar year (January-December), you qualify for VIB Rouge status. VIB Rouge is good for the calendar year in which you qualify and the following calendar year. Annual re-qualification is required.

2.) When did VIB Rouge begin?

VIB Rouge launched on July 23, 2013. If you spent $1,000 in 2013 by July 23, 2013, you qualified for VIB Rouge status.

3.) What qualifies as spend towards VIB Rouge?

All merchandise purchases (excluding gift cards, egift certificates, taxes & shipping) on Sephora.com, in U.S. and Canadian Sephora stores and/or in Sephora inside jcpenney locations during one calendar year (January-December) count towards the $1,000 spend requirement. VIB Rouge is good for the calendar year in which you qualify and the following calendar year. Annual requalification is required.

4.) Do merchandise purchases made a Sephora inside jcpenney locations count towards the VIB Rouge spend requirement?

Yes. All merchandise purchases (excluding gift cards, egift certificates, taxes & shipping) count towards the $1,000 spend requirement.

5.) Is VIB Rouge available in Canada?

Yes. VIB Rouge is available in Canada.

6.) When does my VIB Rouge status expire?

VIB Rouge status is good for the calendar year in which the BI member qualifies and the following calendar year. Annual requalification is required.

7.) What benefits do I get as a VIB Rouge client?

As a VIB Rouge client, you receive the following benefits:

• All the great benefits BI & VIB clients receive

• Free Shipping on all orders

• Unlimited access to the Beauty Studio

• Exclusive invitations to Rouge-Only Events

• Special seasonal surprise gifts

• Access to a Rouge Concierge

• And much, much more… Learn more at Sephora.com/rouge

8.) If I am VIB Rouge, do I still qualify for regular BI and VIB benefits? Yes. In addition to all the additional benefits you receive as a VIB Rouge member, you still receive all the benefits Beauty Insiders and VIBs receive.

9.) I have 1000 points, why don’t I qualify for VIB Rouge?

If you have accumulated points over the years and have 1,000 points in your Beauty Bank, you must still spend $1,000 on merchandise at Sephora.com, in a Sephora retail store or in a Sephora inside jcpenney store within a calendar year (January-December) to qualify for VIB Rouge. VIB Rouge is good for the calendar year in which you qualify and the following calendar year. Annual requalification is required.

10.) I haven’t received my VIB Rouge Welcome Kit.

Where can I get one? When making a purchase online at sephora.com you will be prompted to add a VIB Rouge Welcome Kit to your basket during the checkout process if you qualify for Rouge status. When making a purchase at a Sephora retail store or Sephora inside jcpenney store, your cashier will give you your VIB Rouge Welcome Kit if you qualify for Rouge status.

11.) Will I receive the same VIB Rouge Welcome Kit online as I would in store?

Because you do not need a Beauty Insider membership card to shop online at Sephora.com, the VIB Rouge Welcome Kit you receive online will not include a membership card, but it will include everything else the kit includes. The VIB Rouge Welcome Kit you receive in store will include a membership card.

12.) Will returning merchandise affect my VIB Rouge Status? If you have qualified for VIB Rouge, returning merchandise will NOT affect your current year’s VIB Rouge status. However, annual requalification is required.

13.) I have already signed up for 2-day Flash shipping, but as a VIB Rouge client I receive Free Standard Shipping. Will I be reimbursed?

As a VIB Rouge member, if you would like to be reimbursed for Flash shipping please call Customer Service at 855-RougeVIB.

14.) Are the “Special Surprise Gifts” VIB Rouge clients will receive going to be the same samples we receive today as VIB members?

The same great offers will be offered to our VIB members throughout the year; however, additional offers will be available to VIB Rouge members only.

15.) I see a "VIB Rouge" board in BeautyTalk, but I receive an error message when I try to access it. Why is that?

The VIB Rouge board is exclusively available for VIB Rouge members. When you reach the Rouge level you will be granted access to the board.

[katief241981]

I have a question. I am about to qualify for VIB Rouge but just purchased Flash Delivery. In the future if I keep VIB ROUGE (which I'm sure I will) does this now include the benifits of the Flash delivery?  (free/quick shipping).  Thanks for your help!

[kalex]

Rouge comes with free shipping but not free two day shipping.  When you qualify for Rouge you can either ask for a refund of your Flash or you can keep it and keep the free faster shipping.

[DTalksAll]

I think it depends on where you live too. I always get my orders within 3 days, one of the main reasons why I didn't sign up for flash. But now that I'm rouge I see myself making a lot of smaller orders just for perks & promo codes. I just wish they would combine boxes. I'd hate to get 4 boxes in one day because I'm greedy with freebies 😞 

[wendyomgwar]

It sucks that the only way to get all of the promo codes, which we deserve btw is by using all the boxes! I always reuse and then recycle my boxes.

[SweetFirefly]

How can we see what we've spent in the current year?

[Anonymous]

Hi SweetFirefly, I'll send you a message. 🙂 -Laura

[21glam]

Is there a way that I can check this as well?

[melissabt]

Hi 21glam,

I'll message you now to help out with this!

[taketheroses]

I'm also interested in checking this as well 🙂

[sargeanto]

I'm also interested in checking this. Can you message me with the details? Thank you!

[Anonymous]

@zilin0430, we are unable to access your entire spend history with us, however we can tell you how much you've spent for the year. I'll message you to discuss this. 

[dianabt]

@Sargeanto, @taketheroses, @glammyb I can check your current spend totals account to our systems and will message you each to notify you. So far the site will only notify you of how close you are when you are around a $200 max from the $1000 required spend. Thanks for your patience!

[ladypasta]

Hi there, sorry if this has been asked already, but when can Canadian VIB Rouge members expect to see free shipping on the website? (instead of needing to bother customer service with refunding shipping charges) Thanks!

[Littlemermaid81]

I'd love it too if a mod could comment on this - come August 12 I'm going to feel sort of silly calling repeatedly with multiple orders so I can max out promo codes with free shipping!

[Anonymous]

I purchased some nail polish and some remover and just noticed today that I'm a VIB Rouge.  However, the Sephora that I go to hasn't started giving away the package yet.  I think it's totally worth it.  I spend money at Sephora because I like their products, not because I'm working to get free gifts and rewards.  I spend lots of money in numerous places and none of those places feel obligated to give me a reward for my purchases....so thank you Sephora!

[sabeen425]

If by where it states my points it says 18points until next reward does that mean 18 points from rouge status? 

[arielaaaaaaaa]

I see that too when i have something in my basket. But when you take it out it goes away. It doesn't meant that's how far you are from Rouge. 

[Anonymous]

It should say 18$ not 18 points...

[sabeen425]

Ohh, once I deleted the item from my shopping cart it says nothing. It just says the amount of points I have. I guess I can call the vib hotline to find out how far I am from Rouge. I need it! Haha

[keelybt]

@Sabeen425 I'll send you a message with that info 🙂

[engineered]

Could I also get an email with the number of points needed to reach Rouge? Thanks!