The Beauty Insider Rewards Bazaar FAQs

Q: What is the Beauty Insider Rewards Bazaar?

A: The BI Rewards Bazaar is replacing the current BI Rewards Boutique as the one-stop destination for redeeming Beauty Insider rewards online and on your mobile phone.

 

The new Beauty Insider Rewards Bazaar offers access to limited edition beauty rewards across a variety of point values more frequently, with new updates every Tuesday and Thursday. Plus, rewards valued at 750 points and above do not require a purchase and shipping is included so you have instant access to your desired rewards.

 

We will continue to add new types of high value rewards so check back for updates!

 

Q: How do I access the Rewards Bazaar?

A: It’s easy! You can access the Rewards Bazaar on the Sephora app, mobile web, and on Sephora.com.

 

Q: Can I still redeem my points for rewards instore?

A: Yes, 100, 250, and 500 point rewards are still available instore. Please note that rewards worth 750 points or more can only be redeemed online from the Rewards Bazaar.

 

Q: When are new rewards added to the Rewards Bazaar?

A: New rewards are released during business hours every Tuesday and Thursday, so be sure to check in between 9AM and 5PM PT.

 

Q: Do I need to make a purchase to redeem a reward?

A: There is no purchase required for rewards valued 750 points and above. To redeem a reward valued below 750 points, you must make a merchandise purchase. Multiple reward redemptions cannot be combined to reach the 750-point minimum (i.e. a 500-point reward + a 250-point reward).

 

Q: Do I need to pay for shipping?

A: All rewards worth 750 points or more ship free, regardless of whether you’ve purchased merchandise. Multiple reward redemptions cannot be combined to reach the 750-point minimum (i.e. a 500-point reward + a 250-point reward). Rewards valued below 750 points ship free with a merchandise order of $50 or above. Additionally, some rewards will ship separately from merchandise items.

 

Q: I’m a Sephora FLASH member. Can I opt for expedited shipping on my reward?

A: Your order is only eligible for FLASH 2-Day Shipping with a merchandise purchase. If you redeem a reward valued at 750 points or higher without a merchandise purchase, your order will be shipped via Standard 3-Day Shipping. 

 

Q: Can I add samples or a promotion to my order?

A: If you purchase merchandise, your order will be eligible for 3 free samples and a promotion code. The redemption of a 750-point or higher reward without a merchandise purchase does not qualify for additional samples or promotions.

 

Q: If I place a reward in my cart is it guaranteed to stay in by basket until I checkout?

A: Rewards are offered on a first come, first served basis.  Rewards will be confirmed with your order at checkout so if the reward is limited in availability and sells out before you finalize your transaction, the item will be removed from your basket.

 

Q: Can I return my reward?

A: Rewards cannot be returned or exchanged for points, cash, another product, gift card, or eGift certificate.

 

Q: My Beauty Bank doesn’t have enough points for this reward. Can I make a purchase and redeem this reward at the same time?

A: You can earn points and spend them in the same transaction. If you currently have 70 points, add $30 worth of merchandise to your basket in order to redeem a 100-point reward. Please note that adding a reward to your basket does not reserve it for you. If many clients are trying to order the same reward at once, it is possible that it will be removed from your basket if you have not yet confirmed your order.

Re: The Beauty Insider Rewards Bazaar FAQs

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I used 7500 points to redeem a reward from the rewards bazaar, then I received a package in the mail with a phone number to call to redeem my reward. I've called that number 3 times. Each time I'm put on hold for a long time then the phone rings and promptly disconnects.

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you have to keep calling, they DO pick up and they are very nice people.

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Does anyone know how to get the rewards to show up? Every time I have gone to get a 1000 point reward, I refresh right at 9. There is nothing under "new rewards" and then it shows up when its sold out. I have written a letter to Sephora but they just sent me an automated response that had nothing to do with my complaint. I have tried Safari, Chrome, and Firefox, as well as the app. I have also tried to get my boyfriend to do it from his computer from a different location and it still didn't show. I want to spend my points on something worthwile and I am dying to get the toofaced x quay set. Anyone have any ideas? I'm getting very frustrated with Sephora and their customer service.

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I'm so discouraged by this program. Even while refreshing every Tues and Thurs I am never able to get a 1000+ perk. What is even the point of offering these if not to lie and deceive customers that these are "offered" when really it's like a lottery and 1/10000000000000 are able to score one.

Re: The Beauty Insider Rewards Bazaar FAQs

Sephora, you really need to stock quality point rewards, and more of them.  Quality rewards sell out within minutes of posting. "They  go quickly because so many people have points" is a lame excuse.  If you know that you have a large number of customers who have points and would like to use them then stock more! You know which rewards are desirable,  you've been doing this long enough.  Popular brands, full-sized or deluxe sample size products that people want to use. When the stores first opened the 500 point gifts used to be full sized items. Points are a reflection of hard earned money customers have spent at your stores.  If you disregard this and make customers scramble for a limited amount of high-quality rewards,  leaving them with worthless low-quality throwaways, you're going to lose customers. I have personally started traveling an 1hr 20min out of my way to shop at Ulta because their point system is so much better than Sephora.  The point systems are ways to get information on customers and keep them coming back, in exchange you offer "gifts" to these loyal customers.  So, PLEASE stop feeding your customers BS company lines, either stock more rewards or end the program...be honest with your customers. 

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will you ever have any products 750 points and above that are going to be in stock.   This program is SUCH a joke.   I have been actively going to Nordstroms and Ulta to participate in their points program .  

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Rewards get released on Tuesday's and Thursday's.  They go quickly because so many people have so many points.  In a few months it should be easier to snag rewards as people will gradually lower their point stash.  

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Does anyone know if they restock the rewards?

 

Re: The Beauty Insider Rewards Bazaar FAQs

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They restock rewards on Tuesday's and Thursdays.  Rewards that are oos already do t get released again.  It's always new rewards.  

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@Makeupjordanz they don't restock what was launched and OOS but new rewards should be coming for the month of October.

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I'm not impressed with any of the free picks.  I don't wear perfume due to scent sensitivities and it seems that's all that is ever offered when I am making a purchase.  I am so tired of seeing stinking perfumes offered and little else.  I don't use face masks  or exfoliators.  It would be nice to get reasonable free samples of concealers I can actually use.  The last pack was Bobbi Brown and they were all horribly wrong.  Most samples I get end up in the dumpster.

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These rewards suck!! I'm disappointed...definitely will not be hitting VIB rouge from now on. Not worth it. 

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Did anyone see if there's any 750 pt rewards today? I didn't see any and I refreshed the website a few times today

Re: The Beauty Insider Rewards Bazaar FAQs

[ Edited ]

@ahbunny,

No, I don't think so.  I didn't see any and I haven't heard of any.  This was just the first day. 

Re: The Beauty Insider Rewards Bazaar FAQs

I am so, so done with Sephora.   I just bought a bottle of Lune $105 and got...nothing.  Not a thing, there hasn't been a good 100 point perk or promo in the longest time.

 

It's totally unreasonable to spend over a hundred dollars on a product and not get one sample.  If Luna wasn't a Sephora exclusive, I could have got it at Nordstroms and gotten points, three samples that I got to pick and another bag of samples.  I know Barney's would have given me samples and, heck, if I had ordered off of Net-A-Porter, I'd avoid sales tax (~$10).  

 

This time, I was so irritated about the whole thing, I made them make me a sample of a Clinique product I wanted to try, but if I end up buying that product, it won't be through Sephora.

Re: The Beauty Insider Rewards Bazaar FAQs

My local Sephora store said although the rewards bazar  appears to be up online that it is officially launching in the stores on 8/26

Re: The Beauty Insider Rewards Bazaar FAQs

Thank you for sharing. Smiley Happy

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I'm bummed.  So they are going to offer "great" perks, but only during working hours.  So I came here excited on my lunch break and I pull up the site only to be further disappointed.  Nothing new or special.  I hope that they have more planned for later.

 

I want so badly to be able to justify placing an order but so far I cannot.

Re: The Beauty Insider Rewards Bazaar FAQs

Posted this in the other thread, but I'm sharing it here too because I'm annoyed.

 

I was really hopeful that we'd get some Epic Reward type perk offers for higher point values. All we got was another 500 point perk that's a complete waste. Come on, Sephora. You've got millions of loyal customers who spend thousands of dollars with you every year. Don't you think we deserve a little more than a marc jacobs foundation sample and some lip gloss in a color so ridiculous nobody wants it that essentially costs us FIVE HUNDRED DOLLARS? That's how much you value our business? Really?

 

I guess I'll be shopping at ULTA a lot more in the future.

Re: The Beauty Insider Rewards Bazaar FAQs

[ Edited ]

They said above that they would add the new points perks on Tues. and Thurs between 9:00 and 5:00 PT but they apparently added them earlier surprise and a bunch of them are already oos as of 8:00 am PT. Way to go Sephora. Way to build trust right from the start.

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