GabGab96

Points not showing up

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I made a purchase at a Sephora store yesterday, the 23rd and the points have not showed up on my account yet. Should i wait a certain amount of days or should i call someone to get it fixed?

dianabt

Re: Points not showing up

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Hi GabGab96,

 

Your points can sometimes take 48 hours to update on your account- if you are not seeing it update by then, please contact us by phone at 1-877-737-4672 or back here on Beauty Talk and we'll be glad to assist you!

Luv&Lipgloss, Diana
Chagus

Re: Points not showing up

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Hi Dianabt,

 

Some of my points have not shown up since my purchases in February. I called in to request the points and they have not been added. I also purchased some items today and the beauty associate did not give me my receipt (3 nail polishes and a Clarisonic). Will a record of my purchases that I made today be able to be found from the credit card I used?

 

Thanks!

miabt

Re: Points not showing up

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@Chagus - I will send you a message to help with your point problem.  In regard to your purchase today, I would highly suggest reaching out to the store you purchased your items from today, just in case you need to return or exchange your Clarisonic.

 

xo, Mia

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    • dianabt
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    • GabGab96
    • Chagus