numma6

How do I Connect my In store vib beauty insider account with my online account?

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I have two VIB beauty insider accounts, one is my online account and the other my in store account. I am pretty sure they are under the same email so I don't know why they aren't together. The only thing is I don't want to lose my points, I have over 500 on my in store account and about 200 online. Is there a way to connect the and not lose the points? Thanks!

Tiff06

Re: How do I Connect my In store vib beauty insider account with my online account?

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Im having the same problem, could I get help please?

melissabt

Re: How do I Connect my In store vib beauty insider account with my online account?

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@Tiff06- I'll send you a message right now or you can contact us directly at 1-877-Sephora for immediate assistance in linking your accounts.

<3 Melissa
katherinew04

Re: How do I Connect my In store vib beauty insider account with my online account?

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Hi, I'm having the same issue. I've made multiple purchases over the past year in the store and none of the points have been added to my account. When I called customer service and gave them my card number, they said that the card number wasn't even registered and there was no way for me to get the points for my purchases in store. I've spent over $300 in the past year. Please don't tell me that all those points are completely lost.

CindyS3

Re: How do I Connect my In store vib beauty insider account with my online account?

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Would you please check for me too? I have the same issue here. 

Sephoraregular1

Re: How do I Connect my In store vib beauty insider account with my online account?

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Hi can you do the same for me. I am a VIB rouge in store and only VIB online. How do I connect these two without losing my VIB rouge status.

 

miabt

Re: How do I Connect my In store vib beauty insider account with my online account?

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Hi numma6,

 

I can take a look at your accounts for you :smileyhappy:  I will send you a message for more info!

 

xo, Mia

Sephoraregular1

Re: How do I Connect my In store vib beauty insider account with my online account?

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Hi can you do the same for m. I am a VIB rouge in store and VIB online. How do i combine both and not lose the VIB rouge status.

janinebt

Re: How do I Connect my In store vib beauty insider account with my online account?

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I'll send you a message about this now :smileyhappy:.

Whimsically yours,
Janine
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  • 8 replies
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  • 8 in conversation
    • melissabt
    • janinebt
    • miabt
    • Sephoraregular1
    • numma6
    • CindyS3
    • katherinew04
    • Tiff06