Glitch with BI Points!

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Hello! I have a question regarding my beauty insider points -- it shows that I only have 14 online and only shows a single purchase I made months ago, but I've bought plenty of things at Sephora since then and I always use my BI card. I recently went to one Sephora that told me I have something like 45 points, and another that told me I have over 100! I'm so confused and would really like to get those missing points so I can utilize them. Is there any way to find out why my multiple recent purchases haven't been properly adding to my BI points? Thank you so much for your help. :smileyhappy:

Re: Glitch with BI Points!

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Hi MeghanVee,


It sounds like your card and email address might not be linked together. I'll message you to help!

<3 Melissa
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