Didn't Receive 4x Points Today

the VIB ROUGE Event flyer stated that you'd earn 4x points on online purchases from Aug. 3-Aug. 10. this obviously isn't the case, because i just made a large purchase this morning and received the usual 1pt. funny thing is, even the post in my Beauty Insider account that shows the information for the VIB Rouge event even says earn extra points on line purchase through Aug. 10. just shady. really wish Sephora would be more clear about the terms and conditions for their events online.

Re: Didn't Receive 4x Points Today

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I was confused by this thread until I realized it's about the 2014 points multiplier event 😅

Re: Didn't Receive 4x Points Today

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The card I got in the mail said it starts tomorrow for online purchases. My nearest Sephora is about 60 miles away so I couldn't go to the event this morning. I'm waiting to place my order tomorrow. I'm wanting to get my fall and winter makeup plus stock up on a few other things.

Re: Didn't Receive 4x Points Today

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I wasn't able to attend the event today as I am a physician and am on call this weekend. I placed an order earlier and did not received the 4x points and just realized that I had forgotten a few items so placed a second large order. Still only 1x points. Frustrating to say the least. I have had numerous issues with my local store being unapproachable which is also a reason why I didn't want to even go in, had I not been on call. 

Re: Didn't Receive 4x Points Today

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I placed an order about 15 min ago. I logged out of my account and logged back in and my account showed I received the 4x points. 

Re: Didn't Receive 4x Points Today

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I believe points start tomorrow for online purchases

Re: Didn't Receive 4x Points Today

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Hi,  Can a mod please let me know how will Canadians who purchase online will be given the 4X the points? Do we get 4 times the points on the US prices and have to call in to get them to find the difference between the US and Canadian price and then multiple it by 4?

 

Thanks!

Re: Didn't Receive 4x Points Today

My points from an online purchase showed up right away (but they were based on the US pricing). 

Re: Didn't Receive 4x Points Today

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I placed several orders yesterday and noticed that my points only reflect 1x. PLEASE tell me the misleading flyer isn't going to cause me to lose the points? I am a VIB Rouge and I will be seriously disappointed if this is the case.

 

And I am not certain how this language:

 

***Qualified VIB Rouge will earn quadruple points, VIBs will earn triple points and Beauty Insiders will earn double points on merchandise purchases made Sun. August 3, 2014 thru Sun August 10, 2014 at 11:59pm PDT. This offer is subject to termination by Sephora in its discretion at any time. Bonus points will be automatically credited to your BI Accounts the same day of purchase. Points not earned on sales tax, shipping, Sephora gift cards, eGift certificates and prior purchases. This offer is subject to termination by Sephora in its discretion at any time.

 

can be misconstrued.

 

Re: Didn't Receive 4x Points Today

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Hi BarbaraOD,

 

You should have received the points for your orders.  If the bonus points have still not been applied, please send me or one of the other mods a PM.  Thanks!

 

xo, Mia

Re: Didn't Receive 4x Points Today

I am a VIB and still haven't gotten any notification of the promo...I am still shopping though! Smiley Happy

Re: Didn't Receive 4x Points Today

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Yeah, me neither. No email from Sephora about points bonus or the VIB sample bag at all. (maybe it'll come later?) But thanks to BT, I saw that the VIB deluxe 8 piece sample bag is available online too, otherwise I would've totally missed out on it. 

Re: Didn't Receive 4x Points Today

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Mine took a few hours to show up but they did show up. I've learned that these things always take a little bit of time. I try to give it at least a day before I start to get worried. 

Re: Didn't Receive 4x Points Today

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Does anyone know if I went to the mall today, if the 3x points will apply for VIB or will it start tomorrow? I read someone said it will start tomorrow and I read someone else say they had the 3x points apply.

Re: Didn't Receive 4x Points Today

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I made a purchase in store today and I got the 3x points applied (they already show on my account)

Re: Didn't Receive 4x Points Today

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Thanks!

Re: Didn't Receive 4x Points Today

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I placed an order this morning as well and did not recieve 4X points. The flyer I recieved in the mail said 3-10 August. So I will be angry if this morning's purchase didn't count.

Re: Didn't Receive 4x Points Today

Hi Mystiques! I'm showing that the points have been added. Please log out and log back in to view the update. 


Cheers 

Kevin 

Re: Didn't Receive 4x Points Today

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Hi KevinBT,

 

Thank you. I just checked Smiley Happy I see them now. I had also sent a private message to RandeeBT. But have sent her another now saying thanks for the update on the points.

 

Sincerely,

 

Mystiques

Re: Didn't Receive 4x Points Today

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I just placed my orders and my 4x points were automatically applied right after I got the confirmation email....I guess it just depends. 

Re: Didn't Receive 4x Points Today

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The 4x weren't added when I was in the store (only 1x were added), but they were on my account when I checked from home.  So give it a little bit.

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