narvie9812

Beauty card not connected to online account

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i've made numerous purchases in store but on my online account it says I racked up 0 points. Can I merge my accounts together? I would like to see how much points I racked up. 

1Emily

Re: Beauty card not connected to online account

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This happened to me too. You have to call up and tell them what's going on and they'll link them together.

narvie9812

Re: Beauty card not connected to online account

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Thanks. I definitely call them.  

Ohhellonat

Re: Beauty card not connected to online account

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The purchases made in store should show up here. Unless you have two totally separate accounts. (i wasn't sure based on question). If that's the case Im guessing they can easily merge them.

narvie9812

Re: Beauty card not connected to online account

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I don't think I have another account, when I got the beauty insider card, I gave them the same email address that I use online. I bought some things a while back and my points right now are at 0. 

Ohhellonat

Re: Beauty card not connected to online account

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Are you sure you didn't redeem them? If not I'd say send them an email because it should link up.

narvie9812

Re: Beauty card not connected to online account

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I haven't redeemed anything yet. So I'll definitely give them a call. thanks for all the help.

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    • 1Emily
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