Loricaaa

Adding my Beauty Insider Card deleted all my earned online points!?!!?

[ Edited ]
(0) Hearts

I had customer service add my Beauty Insider Card added to my online account. However, I noticed ALL of my previous online orders have magically been erased from my account. I was 224 points away from VIB and now am 320 points away! I also had some unused points that went missing too (only 13, but still!). My cart is empty as well (which I'm really irritated by since I had the 10% Beauty Fall coupon code in it and wanted to place my order). I was under the assumption that once you add your Beauty Insider Card to your online account that it would just be added to your existing account not erase everything! I'm really annoyed. Has anyone else had this happen to them!???

xoxo Thanks

 

PS- I also couldn't log into my old Beauty Talk username... I had to create a new one just to post this!

keelybt

Re: Adding my Beauty Insider Card deleted all my earned online points!?!!?

(0) Hearts

Hi Loricaaa I'll be happy to take a look and send you a message to help. :smileyhappy:

Loricaaa

Re: Adding my Beauty Insider Card deleted all my earned online points!?!!?

(0) Hearts

OK. Thank you!!! :smileyhappy:

Conversation Stats
  • 2 replies
  • 347 views
  • 0 hearts
  • 2 in conversation
    • keelybt
    • Loricaaa