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A Message to our Clients about Epic Rewards

 

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

 

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

 

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

 

 

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

 

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

 

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

 


**********************

Updated August 17

 

Thank you to everyone who has been reaching out to us about Epic Rewards. We value your feedback and recognize your ongoing loyalty to us, and we are working to get back to you quickly.

To that end, please know that if you have contacted us you will hear back from us in direct response to your inquiry during the period between Tuesday, August 25th through Tuesday, September 1st. The timing of the response to you will depend on when we received your initial contact regarding Epic Rewards.

If you haven’t contacted us yet, please email us at epicrewards@sephora.com. We’ve set up this dedicated mailbox to collect the right information quickly and accurately, separating you from the queue for general Sephora inquiries. When you email us at this address, it will generate an automated response that confirms we’ve received the message. You can then expect to hear back from us as quickly as possible with more information.

Please know that our team is listening, and we take your concerns to heart. We value your support, and we will be in touch soon.

With our sincerest thanks,

The Beauty Insider Team

 

*************************************

Updated September 1


Thank you to everyone who reached out to us about Epic Rewards. We have reached out to all of those members who emailed us on or before August 25th, and are no longer accepting new submissions. epicrewards@sephora.com has been closed. Please contact us at 1-877-SEPHORA (1-877-737-4672) regarding any other questions or concerns. We have reviewed your feedback and are taking it into consideration as we plan for future promotions. Our loyal Beauty Insiders are enormously important to us.

 

 

Re: A Message to our Clients about Epic Rewards

Someone had posted on facebook that they had received a response after the initial send out.

Anonymous Insider

Re: A Message to our Clients about Epic Rewards

I sent  them the e-mail at Aug 13, but still didn't get anything.

Re: A Message to our Clients about Epic Rewards

Same here. I have a bad feeling about this!

Re: A Message to our Clients about Epic Rewards

 I haven't received any response/giftcard yet. sigh.. I just emailed them again, asking to look into my account. Hopefully, we all get a response or consolation prize.. 

 

 

 

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Re: A Message to our Clients about Epic Rewards

I haven't gotten anything either.. And I emailed the first day!

Re: A Message to our Clients about Epic Rewards

I sent my message in early, still no response.  I also asked why I am still not getting any promo emails for VIB Rouge.  It's like they DON'T want to take my money.

Re: A Message to our Clients about Epic Rewards

Still have yet to hear anything! I'm from Canada and I sent a message on Aug 11th. I did keep the automated reply just in case

Re: A Message to our Clients about Epic Rewards

It is (unfortunately) just like Sephora to announce this on Beauty Chat instead of emailing Rouge members. I just saw this today and emailed Sephora today. Seriously, Sephora, you have my email, why do I have to hear about everything two weeks later while trolling beauty blogs?

 

I think this is it... I'm heading to Nordstroms. After I figure out what to do with all of these points.

 

Update: Just received my reply from Sephora. While they appreciate my feedback, they will not consider sending me anything for the epic rewards debacle. I'm not surprised, just disappointed.

 

I believe in loyalty, but it should go both ways. I'm going to start spending an embarrassingly large portion of my income somewhere else.

 

 

Re: A Message to our Clients about Epic Rewards

I just saw this today too. Same "sorry, not sorry" response from Sephora. I guess that's what I get for coming back to this site after the epic rewards fiasco...

Re: A Message to our Clients about Epic Rewards

I agree. Im on sephoras site all of the time, but not beauty talk. And now it looks as if I sent in my request late.

Re: A Message to our Clients about Epic Rewards

Sephora I’m still waiting for my GC.

 

I know the auto respond email said to wait until Sep. 1st. I haven’t heard of anyone else receiving their GC recently.

 

Have the emails stopped coming? Last wave of emails I know came Aug 26. Anyone received their GC after that?

Re: A Message to our Clients about Epic Rewards

has anyone received a response email? they said by September 1st but I'm not holding my breath.

Re: A Message to our Clients about Epic Rewards

When you sent the initial email you should have gotten an auto response, (if you did not I would contact Sephora with a copy of the original) then starting on the 24th they have been sending out response email with codes to eligible members. I personally emailed on the 12th and I got my code on the 24th.

Re: A Message to our Clients about Epic Rewards

I am still waiting 😞

Anonymous Insider

Re: A Message to our Clients about Epic Rewards

I sent in an email on the 12th and nope, still nothing. Are they actually even going to respond or were they just writing that to try to hold us around until they thought things would just blow over?

Re: A Message to our Clients about Epic Rewards

yup I doubt they will do anything i tweeted them about 4 times and they just ignore us 

Re: A Message to our Clients about Epic Rewards

They have stated in their post that responses will be sent Aug 25th thru Sept 1st so their is still time for you to receive yours.

Re: A Message to our Clients about Epic Rewards

Thank you for the gift cards, I appreciate the consolation prize. 🙂

Anonymous Insider

Re: A Message to our Clients about Epic Rewards

you received a gift card??

Re: A Message to our Clients about Epic Rewards

Still no email and I sent them one on the first day that email was made... Wow.. 

 

 

Re: A Message to our Clients about Epic Rewards

Me too....still waiting....ugh

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