A Message to our Clients about Epic Rewards

[sephoraadmin2]

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

**********************

Updated August 17

Thank you to everyone who has been reaching out to us about Epic Rewards. We value your feedback and recognize your ongoing loyalty to us, and we are working to get back to you quickly.

To that end, please know that if you have contacted us you will hear back from us in direct response to your inquiry during the period between Tuesday, August 25th through Tuesday, September 1st. The timing of the response to you will depend on when we received your initial contact regarding Epic Rewards.

If you haven’t contacted us yet, please email us at epicrewards@sephora.com. We’ve set up this dedicated mailbox to collect the right information quickly and accurately, separating you from the queue for general Sephora inquiries. When you email us at this address, it will generate an automated response that confirms we’ve received the message. You can then expect to hear back from us as quickly as possible with more information.

Please know that our team is listening, and we take your concerns to heart. We value your support, and we will be in touch soon.

With our sincerest thanks,

The Beauty Insider Team

*************************************

Updated September 1

Thank you to everyone who reached out to us about Epic Rewards. We have reached out to all of those members who emailed us on or before August 25th, and are no longer accepting new submissions. epicrewards@sephora.com has been closed. Please contact us at 1-877-SEPHORA (1-877-737-4672) regarding any other questions or concerns. We have reviewed your feedback and are taking it into consideration as we plan for future promotions. Our loyal Beauty Insiders are enormously important to us.

[Anonymous]

Very much appreciated Sephora... thank you so much!! 🙂

[Mcakes]

Thank you so much Sephora! I appreciate you keeping your word and doing something to make this right. 

[msjudycyang]

Thank you Sephora! 🙂

[BlueEyeAli]

Thanks Sephora for the fast response and gift to remedy the situation!

[roxystar4]

Thank you Sephora 

[tehprincessjenn]

If I just sent the email today (as in August 25), is there a chance for response? 

(Asking the BT community, not so much Sephora mods) 

[aliciaweesha]

Dear Sephora, 

I really appreciate the $50 credit!!! & I'm sorry for thinking such mean thoughts about you lately 🙂 You royally screwed up the epic rewards, but today you've redeemed yourself. 

I still wish I'd been able to score one of those rewards,  but a $50 credit?! That's way far above and beyond what I thought Sephora would do to remedy this. 

[BlushHoarder]

I don't have an email yet -- and CS is kind of meh about it.

Kinda going crazy.

I hear that if you had 1000 points as of 8/10 you will get the credit.

Patiently waiting for the epic reward!

[Yuumei]

Wow! ...  I still don't feel like Sephora did anything wrong... but I'm extremely grateful for the merchandise credit offer and I definitely feel appreciated 🙂

[Julia526]

Thank you Sephora!

[arclightlux]

So it seems like a lot of people are getting $50 from Sephora.  That is a pretty generous amount.  Congrats to all!  I was wondering if anyone else only got 250 points added and no cash value?  I let them know I was disappointed, but I didn't want to sound too angry over it.  

[Ispend2much6]

I only got the 250 points also, in addition to an insulting email that stated I didn't have enough points at the time of the Epic Rewards, which is false.  I have less than 1,000 now because I spent them last week!

[HilaryBT]

Hi makeupmad!

I'm sending you a private message now. Please check when you have a moment.

[Momobear88]

Thank you Sephora.

[Neyna805]

I didn't receive anything 😞 oh well

[rbkh]

good call, Sephora! also appreciate you sending out the responses all at once instead of making us wait another week. thanks to your team who handled this- well done

[madam31]

Thank you!

[bvnny]

Thank you so much for the credit. I really appreciate the letter and the way you chose to handle this. A lot of companies would have lost out on loyal customers, but you showed us that you really do care and listen to our frustrations. If anyone talks to me about sephora, I'll definitely tell them of my positive experiences w/the company.

[NikkkiNikkki]

I just checked my email and got the $50 gift… so stoked!! I was expecting maybe some points… definitely not a gift of $50. Thank you Sephora !

[LM14]

I received an email too for the $50 credit! Thank you Sephora! As a costumer, I appreciate the fact that you have actually listened to our concerns and taken into consideration our feedback 🙂

[ArmyChick84]

Thanks Sephora! I finally got a YSL lipstick with this credit and an Hourglass mascara. I never had the guts to blow $36 on a lipstick before but since I am not paying for it.... 🙂