A Message to our Clients about Epic Rewards

[sephoraadmin2]

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

**********************

Updated August 17

Thank you to everyone who has been reaching out to us about Epic Rewards. We value your feedback and recognize your ongoing loyalty to us, and we are working to get back to you quickly.

To that end, please know that if you have contacted us you will hear back from us in direct response to your inquiry during the period between Tuesday, August 25th through Tuesday, September 1st. The timing of the response to you will depend on when we received your initial contact regarding Epic Rewards.

If you haven’t contacted us yet, please email us at epicrewards@sephora.com. We’ve set up this dedicated mailbox to collect the right information quickly and accurately, separating you from the queue for general Sephora inquiries. When you email us at this address, it will generate an automated response that confirms we’ve received the message. You can then expect to hear back from us as quickly as possible with more information.

Please know that our team is listening, and we take your concerns to heart. We value your support, and we will be in touch soon.

With our sincerest thanks,

The Beauty Insider Team

*************************************

Updated September 1

Thank you to everyone who reached out to us about Epic Rewards. We have reached out to all of those members who emailed us on or before August 25th, and are no longer accepting new submissions. epicrewards@sephora.com has been closed. Please contact us at 1-877-SEPHORA (1-877-737-4672) regarding any other questions or concerns. We have reviewed your feedback and are taking it into consideration as we plan for future promotions. Our loyal Beauty Insiders are enormously important to us.

[Tracib1981]

THIS!!

[KateLovesYSL]

You can still email before midnight tonight:)

[sp2001]

why midnight tonight Katie?

[KateLovesYSL]

It said to email by Tuesday aug 25 so I'm assuming they would still allow people to email by midnight tonight. 

[lilcber]

Wow! Thank you Sephora!

[meganlisa]

I'll add a thanks!  When someone does something nice...you say thank you...

[niki172]

you're absolutely correct - thank you Sephora. I feel this went above and beyond.

[EvilLemons]

Well, please add me to the 'surprised, delighted, and impressed' side.  I was JUST at Ulta today thinking, '*sigh*, I guess I'll just have to shop here now!'.  

Thank you, Sephora.  I shall continue to demand that you take my money.

[ArmyChick84]

I almost deleted the e-mail by accident. Oops. Shopping I go.

[fatimamummy]

Canadians are getting C$50 code which is redeemable for Sephora.ca orders,,,, much better totally unexpected and pleasent outcome 🙂

[Blackwhiskey]

I got the 50 dollar reward. 

[MaryK82]

Update: I'm from Canada and I just got  $50 gift card promo as well! Our says only valid in Canada so that explains why the US ones said the same.

Thank you Sephora! That was much more than I expected, I appreciate that they listened to everyone!

[sarinalove]

I got the very generous $50 gift from Sephora as well.  Sephora may make mistakes but they are definitely doing their best to fix them and for that I still have love for them!

[makeupforkathy]

Thank you Sephora! 

[nichelle02]

I also received a $50 promo code. I think it was generous and I'll gladly accept.

My story - I was Rouge last year. I did not feel the program was enough for me to concentrate my beauty spend with Sephora so I shopped at many different retailers. My Sephora spend dropped and I was back to VIB this year. A few weeks ago, I realized that I was about $150 away from Rouge. I logged in here to see if the program was any different, checked out the Epic rewards promo, got excited, got ready to spend my thousands of points and was promptly disappointed. However, I do appreciate the way Sephora has handled this and will continue to shop, most likely unintentionally requalifying for Rouge. Ah well... 🙂 

Thanks Sephora. I'm still here!

[fabulous1]

Just received my email from Sephora about the Epic Rewards. The $50 credit is impressive and much appreciated! Thank you for listening, Sephora!!

[karap03]

*Crawls back to sephora...*

[Chickibum]

LOL 😄

[nichelle02]

Too funny 🙂 I'm right there with ya.

[karap03]

It's nice when big companies make things right to show appreciation for their customers

[fatimamummy]

Any Canadians get the response? I wonder if they are going to offer GCs to Canadians ?