A Message to our Clients about Epic Rewards

[ Edited ]

 

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

 

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

 

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

 

 

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

 

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

 

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

 


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Updated August 17

 

Thank you to everyone who has been reaching out to us about Epic Rewards. We value your feedback and recognize your ongoing loyalty to us, and we are working to get back to you quickly.

To that end, please know that if you have contacted us you will hear back from us in direct response to your inquiry during the period between Tuesday, August 25th through Tuesday, September 1st. The timing of the response to you will depend on when we received your initial contact regarding Epic Rewards.

If you haven’t contacted us yet, please email us at epicrewards@sephora.com. We’ve set up this dedicated mailbox to collect the right information quickly and accurately, separating you from the queue for general Sephora inquiries. When you email us at this address, it will generate an automated response that confirms we’ve received the message. You can then expect to hear back from us as quickly as possible with more information.

Please know that our team is listening, and we take your concerns to heart. We value your support, and we will be in touch soon.

With our sincerest thanks,

The Beauty Insider Team

 

*************************************

Updated September 1


Thank you to everyone who reached out to us about Epic Rewards. We have reached out to all of those members who emailed us on or before August 25th, and are no longer accepting new submissions. epicrewards@sephora.com has been closed. Please contact us at 1-877-SEPHORA (1-877-737-4672) regarding any other questions or concerns. We have reviewed your feedback and are taking it into consideration as we plan for future promotions. Our loyal Beauty Insiders are enormously important to us.

 

 

Re: A Message to our Clients about Epic Rewards

I emailed in and told them I would be very happy with a store credit of $1,000 in exchange for my 5000 points and then I will continue my very loyal daily shopping with Sephora rather then going to check out the beautiful brand new ULTA store that they just opened in my town...

I have such high hopes 😜

Re: A Message to our Clients about Epic Rewards

Are you seriously thinking they would give you $1000 dollars for 5000 points? That is like expecting at the minimum 20% cash back if you don't count that you probably got some of the points during a point event, which means you are expecting to get closer to 100% cash back. 

Re: A Message to our Clients about Epic Rewards

I was at the store today and a girl asked the cashier if they had any 1000 point perk, and the cashier said that was online starting August 10th. So I had to cut in and explain how I had to sit there refreshing the whole day and it was gone in under 5 minutes. The cashier was so confused and just said "I'm sorry for that." LOL 

Re: A Message to our Clients about Epic Rewards

I will be very happy if they add Murad Invisiblur to the 100 point perks.  Then I can get a few (dozen?!)!

Re: A Message to our Clients about Epic Rewards

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I love this stuff. I am trying to collect ALL the deluxe samples LOL.

Re: A Message to our Clients about Epic Rewards

What is this wonderful product you speak of!?

Re: A Message to our Clients about Epic Rewards

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Murad Invisiblur...'tis lovely!  Of course, at $65 for an ounce...phew!  (said by a Rouge member, lol!)

Re: A Message to our Clients about Epic Rewards

Me too! I'm obsessed with that  stuff! I mix it with the FX drops and done. So easy & fast!

Re: A Message to our Clients about Epic Rewards

We should have a game. Who can guess what is the outcome of emailing Sephora about this #notepic rewards?

Re: A Message to our Clients about Epic Rewards

Just hope they don't send each of us an item somebody returned due to their unhappiness with the epic rewards extravaganza!  Smiley Wink

Re: A Message to our Clients about Epic Rewards

I just noticed that they gave me 100 points.  If that's all they will do than I just think that's stupid.

points.jpg

Re: A Message to our Clients about Epic Rewards

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Screen Shot 2015-08-20 at 4.30.19 PM.png

I saw this and checked mine. I can only presume this is for the survey that I filled out? I like filling out surveys anyhow. Still haven't gotten a response from Sephora regarding the concierge lady telling me people weren't being given 1000 points over this fiasco. 

Re: A Message to our Clients about Epic Rewards

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Btw I did not do a survey recently nor did I go to last rouge event (and obviously did not do the survey regarding that event)

Re: A Message to our Clients about Epic Rewards

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woah really this is all they can do to compensate on the epic event Smiley Sad

Re: A Message to our Clients about Epic Rewards

Hi Guz, may be its the survey they sent to rouges who attended the events? I remember somebody got the survey with the link and it was mentioned you get 100 points? I am in canada, I got the survey link but no 100 points mentioned so I am not sure though!

Re: A Message to our Clients about Epic Rewards

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I did the survey, but I did not see a point offer attached. My 114 points are lonely, so I hope it is true we're getting 100 points for it. If so, 214 here I come!! 

Re: A Message to our Clients about Epic Rewards

What survey?

 

Sephora, YOU LIED!

 

*I love you Calvin.  I love Hobbes more.*

Re: A Message to our Clients about Epic Rewards

This comment made me think of Brook Shields. She loves her Calvins. 

Re: A Message to our Clients about Epic Rewards

Another job I will never have :-(

Re: A Message to our Clients about Epic Rewards

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They send an email after every Rouge event (only if you attended the event) and ask to fill out a survey about the event.

Re: A Message to our Clients about Epic Rewards

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No because I did not attend the last Rouge event nor did I do a survey.