A Message to our Clients about Epic Rewards

[sephoraadmin2]

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

**********************

Updated August 17

Thank you to everyone who has been reaching out to us about Epic Rewards. We value your feedback and recognize your ongoing loyalty to us, and we are working to get back to you quickly.

To that end, please know that if you have contacted us you will hear back from us in direct response to your inquiry during the period between Tuesday, August 25th through Tuesday, September 1st. The timing of the response to you will depend on when we received your initial contact regarding Epic Rewards.

If you haven’t contacted us yet, please email us at epicrewards@sephora.com. We’ve set up this dedicated mailbox to collect the right information quickly and accurately, separating you from the queue for general Sephora inquiries. When you email us at this address, it will generate an automated response that confirms we’ve received the message. You can then expect to hear back from us as quickly as possible with more information.

Please know that our team is listening, and we take your concerns to heart. We value your support, and we will be in touch soon.

With our sincerest thanks,

The Beauty Insider Team

*************************************

Updated September 1

Thank you to everyone who reached out to us about Epic Rewards. We have reached out to all of those members who emailed us on or before August 25th, and are no longer accepting new submissions. epicrewards@sephora.com has been closed. Please contact us at 1-877-SEPHORA (1-877-737-4672) regarding any other questions or concerns. We have reviewed your feedback and are taking it into consideration as we plan for future promotions. Our loyal Beauty Insiders are enormously important to us.

[fatimamummy]

Last year during November 2014 when orders were terribly late,they offered me $5.59. When I asked the reason of this generosity , I was told it is actually free shipping but since I am Rouge and don't need free shipping that's why they are crediting me for shipping cost of one order LOL 😄

[notcreative]

last one- tl;dr

Unequal point assignment, because the definition of insanity is ........

[chocopudding]

LOL, I totally read through your post before you edited it. You're pretty much correct. That was an oracle!

[notcreative]

If I was right and it comes to pass, what do I win?

[chocopudding]

Would you smack me if I said points? 😄 😄 😄

[notcreative]

I always use my points, so I would gladly accept them. I had 114 when epic rewards hit this time and I think 562 or so the last time. I never call in or email in to ask for bonus points, because I never save enough to stalk epic rewards. I did get 1 bonus point last August but I never figured out why. One day, my point total was magically increased by one! If you give me points, I promise they will be long gone before the next epic release.

[greenchilli]

NC, you and me both.  When I see some perk I want to try or can use, I redeem points.

If by some miracle I had 10,000 points in my account during any of the two Epic Rewards this year, I would have slept right through them.  I can't imagine any circumstance that would make me sit by a computer and click refresh on a website for hours on end.

The last time my time was so invaluable.....I was 8.

[mimibel]

That last sentence sums up soooo much 😄

ok, now I have the giggles!

[notcreative]

I thought no one would read it, so I am glad you made it through. It's dangerous to use fake quotes anyway, so my spydey senses said remove it.

[NancieNano]

So Sephora should change it's name to Insanity? With the right font that might work! 🙂

[chocopudding]

No no no. There should be another tier: VIBInsanity, where you get negative perks for spending $5000 per year.

[NancieNano]

lol. Their would be BI Insanity, VIB Insanity, and Rouge Insanity. The higher you get the more in the red your perks go. Now that IS Insanity. (That would make a cool store name though)

[notcreative]

Did you seriously read to the end or just jump to the bottom? I decided to shorten it, because I thought no one would read it or take my quotes as the real deal. Anyway, I would still shop them (as long as they had the best deal) if they called themselves Insanity. It has a nice ring. Hopefully, they give you credit if they adopt the change. 

[NancieNano]

Why yes dear, I did read your entire post! 🙂

[notcreative]

Maybe, I should have left it up. No way I am retyping it now. Oh, well. 

[pixiedust2]

I read it too!

[DaLyS]

What do you mean they came and went? I have been checking every day several times a day. Including midnight on 8/10. Another BS by Sephora where only certain people could get them? I am VIB Rouge and spend a fortune with Sephora. If this is already over I am moving my business elsewhere.

[Pishimonmishi]

Well hello there Rip Van Winkle...............hehe, they went live at around 2:55 EST on the 10th, and were sold out by 2:57 EST. I'm sorry you could not get one! I'm in the same boat. I've been drooling over the gifts that others have started receiving. I wish you had known sooner in the week that these had sold out. Go to your beauty insider boutique and see if you are into the Bite perk that is up now before it is sold out too. 

[pixiedust2]

I literally just spit water on my screen, this made me laugh so hard 😄

[wheeeee]

All Gone!!!! Come back next year!  We will save you a seat!!!!

[niki172]

I feel like a couple of stewardesses should be standing around saying "buh bye now, buh bye now - take care."