A Message to our Clients about Epic Rewards

[sephoraadmin2]

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

**********************

Updated August 17

Thank you to everyone who has been reaching out to us about Epic Rewards. We value your feedback and recognize your ongoing loyalty to us, and we are working to get back to you quickly.

To that end, please know that if you have contacted us you will hear back from us in direct response to your inquiry during the period between Tuesday, August 25th through Tuesday, September 1st. The timing of the response to you will depend on when we received your initial contact regarding Epic Rewards.

If you haven’t contacted us yet, please email us at epicrewards@sephora.com. We’ve set up this dedicated mailbox to collect the right information quickly and accurately, separating you from the queue for general Sephora inquiries. When you email us at this address, it will generate an automated response that confirms we’ve received the message. You can then expect to hear back from us as quickly as possible with more information.

Please know that our team is listening, and we take your concerns to heart. We value your support, and we will be in touch soon.

With our sincerest thanks,

The Beauty Insider Team

*************************************

Updated September 1

Thank you to everyone who reached out to us about Epic Rewards. We have reached out to all of those members who emailed us on or before August 25th, and are no longer accepting new submissions. epicrewards@sephora.com has been closed. Please contact us at 1-877-SEPHORA (1-877-737-4672) regarding any other questions or concerns. We have reviewed your feedback and are taking it into consideration as we plan for future promotions. Our loyal Beauty Insiders are enormously important to us.

[notcreative]

Some resellers are smarter than others. The ones who resell items only one or two people on the planet got knowing it is a term violation are asking to be caught. I am watching the one below on the edge of my seat to see what happens. If Sephora locks accounts for potential reselling, proof of reselling should almost lock it for sure.

[meganlisa]

I have sold an item on ebay here and there..though I no longer do because the hassle is too much for me.  I used to resell when I overbought because it was easier and less embarrassing than returning.

What I learned...a company can very easily shut down resellers if they want.  Urban Decay is brutal.  Ebay takes down any listing that gets a copyright violation from a credible company.  I also complained about a few fraudulent listings I saw and they were pulled down super fast.

So if it's listed as Sephora..and Sephora complains...then I'd assume it would be pulled asap.

Now please ban me from this thread.  I have work I'm supposed to be doing!

[notcreative]

I would never ban you from anything, Megan. You are welcome here and everywhere. It's a good thing I do not work, because I have spent way too much time on BT since I returned from my trip. 

As for my personal opinion on resellers, I have no strong feelings either way. On the one hand, the ones who buy up all the limited edition items and mark them up incredibly do bother me a little. At the same time, there are some who have completely great reasons for selling things. Thus, you and I can still be friends.

I would never purchase from a reseller, because I love a deal and legit items. Rarely do they offer a deal and sometimes they are not real products. If a deal is too good to be true and not from an authorized retailer, I am wary. 

Now, if someone I trusted was selling something on eBay or a similar site, I would gladly partake. It is more of a trust issue than anything else. I trust most authorized retailers.

The ones who resell items with terms specifically telling them not to are taking a risk I would never personally take. I pretty much follow rules (no one is perfect, so I will not pretend I always follow rules), but I am less likely to break rules when I know I will get caught. I speed at times, but when I see a police car, I slow down. No need to tempt fate. 

[meganlisa]

I've basically sold stuff to clean out closets and avoid embarrassing returns...but since that was some limited barbies and holiday stuff a few years ago I did ok.  I can't deal with the hassles of ebay however, so am now returning (though I did just do a great BT trade for an item I could have returned).

I'm trying to self ban...but love you for the support.  It's a balance...work...BT...work....

And I guess the epic rewards thing wears me out a little.

[notcreative]

I have a house full of junk treasures I could sell if I did not mind the hassle. I intended to box up a ton of stuff over the summer to donate, but I never got around to it. It has been a rough year, and I lack the motivation. Plus, every time I try to box up unused toys, my boys act like I am taking away their most prized possessions. Maybe, we can really go through everything over Christmas break. I want to donate before Christmas, so people can have the items by then.

[meganlisa]

My high point was selling a hand painted drum I bought in Ecuador when I was in college (not recent).  It was a very unique item but my kids gave me such grief for listing it (no one will buy that!).  Ha!  Proved those 2 naysayers wrong!  But at the end of the day it's a lot of work for not much payout.

I did clean out a bunch of stuff I no longer wanted..and avoided some of those return stares.

We both have too much!  It just starts to add up!

You'll get to it..and you have had some things on your plate...so...priorities.

[Zpsid91]

$2500 buy it now - are you effing kidding me??!!

[notcreative]

I'll split it with you if you have $1250. 

Totally kidding. On top of the fact that this is not my scent, we'd eventually spend $1250 shipping it back and forth to one another.

[Tracib1981]

Spoiler

Holy schnikes. 

[notcreative]

I love that you snuck an empty spoiler in there. Payback that I rightfully deserve.

[greenchilli]

Do the Rewards terms prohibit reselling?  Oh ya...that would suck for them then.  Oh well....

[notcreative]

I did not read the fine print on this round of rewards, because I avoided them all together. That fine print is almost always at the bottom of Sephora perks though. 

[conditioning]

Another Epic Rewards on eBay

[fashny]

This seller has pretty bad feedback.  Can't say I'm confident they even have the item...

[trishavt]

Great price. I hope the seller gets $2500 before the perfume expires.

[albablue]

Not surprised...

[grilledchz]

Wasn't there a post (surely buried by now!) about someone who randomly checked rewards later in the day and was able to get this perk? And then she was kind of not-so-subtly suggesting that she was going to return large amounts of merchandise purchased specifically to boost her points to 10k? Or am I just dreaming?

[chocopudding]

Nope, you are correct, I saw that post. I figured that if you return your products, surely you'll be owing points? Not sure if you can go THAT much into the negative....

[H216]

And with ethics like that I'm thinking **eeeeewww*** likelihood that she opened the cap and licked it >.<

glad I am not interested in picking up her sloppy seconds!!!

[notcreative]

How many of these were possibly given, one or two? Knowing Sephora has a problem with resellers, the person posting this will probably report having his/her account locked within a week. It should be easy for Sephora to track who is reselling this.

[greenchilli]

Some smart enterprising soul!