A Message to our Clients about Epic Rewards

[sephoraadmin2]

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

**********************

Updated August 17

Thank you to everyone who has been reaching out to us about Epic Rewards. We value your feedback and recognize your ongoing loyalty to us, and we are working to get back to you quickly.

To that end, please know that if you have contacted us you will hear back from us in direct response to your inquiry during the period between Tuesday, August 25th through Tuesday, September 1st. The timing of the response to you will depend on when we received your initial contact regarding Epic Rewards.

If you haven’t contacted us yet, please email us at epicrewards@sephora.com. We’ve set up this dedicated mailbox to collect the right information quickly and accurately, separating you from the queue for general Sephora inquiries. When you email us at this address, it will generate an automated response that confirms we’ve received the message. You can then expect to hear back from us as quickly as possible with more information.

Please know that our team is listening, and we take your concerns to heart. We value your support, and we will be in touch soon.

With our sincerest thanks,

The Beauty Insider Team

*************************************

Updated September 1

Thank you to everyone who reached out to us about Epic Rewards. We have reached out to all of those members who emailed us on or before August 25th, and are no longer accepting new submissions. epicrewards@sephora.com has been closed. Please contact us at 1-877-SEPHORA (1-877-737-4672) regarding any other questions or concerns. We have reviewed your feedback and are taking it into consideration as we plan for future promotions. Our loyal Beauty Insiders are enormously important to us.

[heartsmyface]

Mine must be waiting on my doorstep!   I hope my cat is guarding my mail!  

[jen143xo]

LMAO 

[notcreative]

Bum,

You're killing me. If we do ever become friends, I would not laugh at his expense. I have not personally said a bad thing about him, but until we are friends there is no friend code violation about me laughing at something that is legitimately funny someone else says.

I would still take him for a meal if he responds. My original thought was McDonald's. Then, I thought I would take him to the restaurant you and I ate at that gave us the super pink meat. Who even knows if he is still in my hood. It's getting close to the weekend. Whatever convention/meeting/etc that brought him here will likely be ending if it has not already.

I promise to mention your job if I ever get a chance to talk to him. I will also mention our friends up north, the rewards program, ask him your three questions, and if he knows where Waldo is. Surely Waldo's mission in Jamaica will be over by then.

[surfgirlmiami]

Thanks for remembering Waldo. At least someone cares. Cavin clearly has no regard for Waldo's well being.

[greenchilli]

Okay, if you say so.  McDonald's is a good idea.  You get free refills. 

If I don't get into Sephora, ***then the fix for next years awards can't be in....****

Etscore is useless and won't get you anything.

[surfgirlmiami]

Can you bring me some chicken nuggets?

[notcreative]

I would love to bring chicken nuggets to Miami. It has been almost 2 1/2 years since I was last there. If you pay for my trip, I will even buy the nuggets.

[surfgirlmiami]

It's a deal!

[pixiedust2]

I know it's not March, but could you try to score me a Shamrock shake? Now that would be an epic reward! I'm sorry but it's really hot here in CA and that would really hit the spot. 

[NancieNano]

Pixie, that is just cruel bringing up Shamrock Shakes! A food craving that cannot be satisfied is torture ! ( God I REALLY want one now!) 🙂

[notcreative]

I seriously had to Google that. Now, I want one. Thanks, friend, for introducing me to something in August that will not be available until March. I guess it fits in with all the makeup releases we wait forever on.

[to90]

I propose that every time someone laughs at this thread you charge them 1000 points. This will deflate the inflation of the overinflated points and bring balance back to the world of Sephora.

[liguriansea]

Don't take it personally, notcreative! I believe Calvin is currently with the High Septon. You know how those meetings go. 

[notcreative]

I heard the High Septon is a tough dude. Hope he does not do anything naughty to my future friend.

*Spell check changing tough to touch gave that statement a whole new meaning. #notdoneonpurpose

[heartsmyface]

Spellcheck is always telling better jokes than me.  

[jcmb]

So true, hearts, so true!

[liguriansea]

I did go "oh my" after reading the original version and was left without words thereafter...like your future friend Calvin. 

[notcreative]

If Beautytalk had a section (and maybe it does) to add signatures, mine would say. 

-If my sentence makes no sense, I blame spell check.

Kimberly

[wheeeee]

Lol!    I blame autocorrect.  

I wish we had a signature!

[malday]

This made me lol

[Pishimonmishi]

Oh my lord...............hahahaha