A Message to our Clients about Epic Rewards

[sephoraadmin2]

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

**********************

Updated August 17

Thank you to everyone who has been reaching out to us about Epic Rewards. We value your feedback and recognize your ongoing loyalty to us, and we are working to get back to you quickly.

To that end, please know that if you have contacted us you will hear back from us in direct response to your inquiry during the period between Tuesday, August 25th through Tuesday, September 1st. The timing of the response to you will depend on when we received your initial contact regarding Epic Rewards.

If you haven’t contacted us yet, please email us at epicrewards@sephora.com. We’ve set up this dedicated mailbox to collect the right information quickly and accurately, separating you from the queue for general Sephora inquiries. When you email us at this address, it will generate an automated response that confirms we’ve received the message. You can then expect to hear back from us as quickly as possible with more information.

Please know that our team is listening, and we take your concerns to heart. We value your support, and we will be in touch soon.

With our sincerest thanks,

The Beauty Insider Team

*************************************

Updated September 1

Thank you to everyone who reached out to us about Epic Rewards. We have reached out to all of those members who emailed us on or before August 25th, and are no longer accepting new submissions. epicrewards@sephora.com has been closed. Please contact us at 1-877-SEPHORA (1-877-737-4672) regarding any other questions or concerns. We have reviewed your feedback and are taking it into consideration as we plan for future promotions. Our loyal Beauty Insiders are enormously important to us.

[Samtian]

[greenchilli]

My childhood was incomplete!

[greenchilli]

What is troll?

[notcreative]

Calvin never got back to me, so I am still working on securing your job at Sephora.

[malday]

I brought a green one for greenchilli

[greenchilli]

What happened to my underoos??????

[Sjofna]

I don't know why, but I found this response hilarious.

[malday]

Whoops...

Well at least you have a cute little gem right??

[madam31]

lol@posting of the troll

[etscore1]

My senior picture!!!!!!!! How did you find it?!  ❤️

[notcreative]

I thought she looked familiar. If you remember where you got that bathing suit, please tell me. Must get one.

[greenchilli]

NC, I need that job stat!  Etscore and NarsNarsNars already have cushy jobs at Sephora.  And you know they stole all the prizes and lipblams. 

[etscore1]

Posting from Paris, gurrrrrl! Lisa says hi!

[greenchilli]

Squeee!

[notcreative]

Not the lip balms!?!! I can never have too many. 

I used to see the letter s in her name three times as well. Turns out there is only one s. Mind blowing, right?

[EvilLemons]

I never cared for those troll dolls!  My sister (three years younger than I) had them & loved them.  I seem to remember they had some awful scent added...or maybe that was the Strawberry Shortcake doll I'm thinking of.  No surprise, my sister is HUGE on fragrance.  Me, not so much (although I do rather enjoy the Fresh brand Sugar Lychee).

[greenchilli]

Why do you think I have been applying engine grease to my lips lately?  Not for their smell...for their taste!

[notcreative]

Yummy. Lip balm must be tasty.

[greenchilli]

I want all the bikinis!! I wonder what size troll bikinis come in?

Small

Medium

Large

Parachute

Small Village

[Tiiiiiffany]

etscore1, greenchilli and notcreative y'all crack me up! Serious laughing going on here, hahaha!

[greenchilli]

My name is Bum.

- Bum