2016 HOLIDAY REWARD CARD - BI, VIB & ROUGE

[sephoraadmin2]

Uh-oh! It has come to our attention that Reward Cards were mistakenly coded for deactivation at midnight eastern time instead of pacific time for all Beauty Insiders.  We have worked to fix this as quickly as possible by creating an additional window of time tomorrow (Thursday, December 15th) for any Beauty Insider, VIB or Rouge who haven't had a chance to redeem their Reward Card to do so – from 6am EST (3 am PST) until 11:59 pm EST (8:59 pm PST). As you're our valued clients, we sincerely apologize for this inconvenience. Should you have any issues or questions, please contact Sephora Client Service at 1-877-SEPHORA or via email at customerservice@sephora.com (customer service hours 8am - 12am EST/5am - 9pm PST)  

What is the Beauty Insider Reward Card?

The Beauty Insider Reward Card Offer is a holiday promotion offering Beauty Insiders a reward card for $15 off of any merchandise purchase of $50 or more, Very Important Beauty Insiders (VIBs) $20 off of any purchase of $50 or more, and VIB Rouge clients $25 off of any purchase of $50 or more. Beauty Insiders can use their reward card from 12/2 - 12/13 and VIB and Rouge clients can use theirs from 12/2 - 12/14.

How do I get my offer if I’m a Beauty Insider but haven’t received my 2016 Holiday Reward Card yet?

The holiday reward cards will start being emailed to Beauty Insiders, VIBs, and Rouge clients on December 2nd. If you have not received your reward card by December 3rd, please check your email's spam folder to see if it was filtered there. You can also call us at 1-877-737-4672 to verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

How do I enter my reward card on Sephora.com?

• Login in to your account at Sephora.com.
• Once you finish shopping, click on Checkout.
• From the Checkout page, enter your Gift Card number and PIN in the "Use Gift Card, eGift Card or Reward Card" field and click on “Apply.”
• Hit the “Continue" button in the lower right hand corner of the Payment area. You will see the Gift Card amount deducted from your total order on the right hand side of the page. 

Can I add my reward card to my Passbook?

Yes, you have the option to add your reward card to your Passbook on your mobile device from your reward card email. You must be opted into our emails to receive your reward card email.

When do the reward cards expire?

The BI $15 off reward card is good on all merchandise purchases from December 2 – December 13. The VIB $20 / VIB Rouge $25 reward card is good from December 2 – December 14. VIBs / Rouge get one extra day to shop.

Can I use my Beauty Insider Reward Card Offer online and in stores?

Yes, the holiday Reward card can be redeemed one time either online or in store. 

Can you combine my Beauty Insider reward card with my regular Gift Card?

No, the cards cannot be merged. 

Can I use more than one Beauty Insider reward card?

No, the cards cannot be combined. 

Can I split up my Reward Card into two transactions?

No, the entire reward card value must be consumed in one transaction.

Can I use my Reward Card more than once?

No, the holiday promotional reward card is a one-time-use-only reward card valid for one shopping transaction at any U.S. and Canadian Sephora store, online, or Sephora Inside JCP only.

Can I combine my Reward Card with another promotional discount?

No, the holiday reward card may not be combined with any other promotional discounts.

Is there a minimum spend with the Beauty Insider Reward Card Offer?

Yes, the reward card can only be redeemed with a merchandise purchase $50 or higher.

Will I get Beauty Insider points with items I purchase with my promotional Beauty Insider Reward Card?

Yes, Beauty Insider points will be accrued with the merchandise purchase made with the holiday promotional reward card.

Is the Beauty Insider Reward Card Offer available in Sephora inside JCPenney?

Yes, the Reward card may be redeemed at Sephora Inside JCPenney locations.

Will my Beauty Insider Reward Card Offer work in Canada?         

Yes! The reward card may be redeemed in Canada, online using the unique promotion code or in stores when you present your email at checkout.

How do I enter my reward card at Canadian checkout?

• Login in to your account at Sephora.ca.
• Once you finish shopping, click on Checkout.
• From the Checkout page, enter your unique promotion code number in the Promotion Code area.
• Click the “Apply” button.
• You will see the Gift Card amount deducted from your total order on the right hand side of the page.

Can I sign up for Beauty Insider now and get a Reward Card?

To qualify for the 2016 holiday promotional reward card, you must have been opted-in to our Beauty Insider program by November 29, 2016.

Join Beauty Insider> https://www.sephora.com/profile/beautyInsider/

I just became a VIB / VIB Rouge, can I get the $20 / 25 Reward Card instead of the $15 / 20?

Yes, please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

I am already a VIB / VIB Rouge and I received the $15 BI Reward Card, what should I do?

Please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.  

 If I used my card gift and return the product, will I receive a refund for the amount of the Reward Card? 

No, you will receive a credit for the amount of the purchase minus the reward card.

[ValentineNicole]

I don't think so. I ended up with the wrong shade foundation during the 20% off, and I just wanted to exchange for a new color, and the only way they could process was to do an "Exchange without receipt" - even though I had the receipt and it had only been 2 days.

[Chickibum]

Thank you! Ill go in tomorrow and see what happens 🙂

[paigeebeauty]

If anyone has extra codes, please send them my way! I have an Ulta 20% off code for a $25 code!

[weeeeweeeeeee]

Just wondering, when you guys call the 877 number listed above, are you guys getting a rep from overseas as well? I always thought Sephora call centers/customer service hotlines were domestic. 

[patronbleu]

In the 5 or so times I've called this year, it's always been a pretty native english speaker but when I called last time it was overseas, possibly Africa.

It was HORRID. She was trying and ended up fixing my problem but it was a lot of misunderstanding and hassle. 

I'd have to prod her every few seconds to get an answer

I'd give her my email and she got it wrong. I corrected her and then she wouldn't say anything. Asked her if it was correct and she said yup... and I just had to really prod the conversation along.

I get that Sephora wants to cut costs by outsourcing the call center but it's incredibly frustrating to deal with that... I had a cold and could've finished this in 3 minutes, instead it took me 15

[AnneMCC]

I have noticed in the past year that I rarely have a native English speaking customer service rep. I used to get a few people, I even knew some of their names, they knew all the products and could give detailed suggestions on the rouge line and were super helpful.

Now I frequently get a non native English speaker-who are all definitely polite and willing to help but my impression is they know nothing about the products. I also find it hard to understand their English. And I find that they ask me to spell out words/email/address and such that could be a language issue.

Sometimes I get someone who sounds American but it's random.

[wheeeee]

I asked this a few days ago.  The ROUGE line sounds like Africa to me.  Next time I am going to ask them.  I always forget. 

Other times you call sounds like USA. 

[LCResz]

I hope I am misreading/misunderstanding you 😞 I've been lucky; I've always received excellent customer service on the few occasions I've needed help, and regardless of where the representative may have been located I was always polite and expressed my gratitude for their help. That goes a long way towards receiving good service instead of allowing preconceived notions prejudice me and assume that the representative doesn't want to be helpful because of his/her location/place of origin.

[wheeeee]

@LCResz

Please stop the fake pearl clutching,  My ORIGINAL UNEDITED post doesn't mention anything about bad service or negative impressions.  

I am just curious where I am calling and for good reason! 

WTH, does this even mean??

'That goes a long way towards receiving good service instead of allowing preconceived notions prejudice me and assume that the representative doesn't want to be helpful because of his/her location/place of origin.'

Wow!!

[lipstick4soul]

@LCResz When I read the above comments, I am only reading an observation, not a broad judgement of the level of service based on perceived geographic location. 

[wheeeee]

This!  It is only happened twice and all I say is that next time I will ask what country I am calling.  @lipstick4soul

Just curious!!! ;')

There is nothing wrong with being curious when someone has an accent.

People ask me 50 times a day where I am from!  I don't have a bad attitude about it. I am more than happy to talk to people about it. 

[LCResz]

I don't understand how the location of the call center is of any bearing; they could be America, Africa, anywhere, it seems rather antiquated to even care about such things, to me.

[wheeeee]

@LCResz

hahahah!  Natural curiosity about someone's accent is not antiquated! 

IRL, I have never met anyone with this thinking. 

[jen143xo]

LCResz - I am sorry, I am not reading the post/posts the same way.  It doesn't sound like judgement to me.  It doesn't even sound negative or rude to me at all. 

[lipstick4soul]

I have no idea why it bugs me (maybe my insomnia is catching up with me) but unless the original comments have been edited, it appears to me that you are assuming  ill intent where perhaps there was none. 

What if (edit): @weeeeweeeeeee comment was followed by "isn't globalization awesome? I'm glad people in my time zone don't have to work the night shift to deal with my issue about beauty products" or the (edit) @wheeeee comment were followed by "isn't that totally cool? Africa isn't a stereotypical place I think of for a call center outside US" 

would these comments still still be perceived as antiquated and condemning bad service received because the caller was being rude?

[Zebracakex]

I have an extra 20% ULTA code , will trade for $15 , $20 or $25 anddddddddd 2 smiley emoticon 🙂 🙂 lol !! 

[LWard930]

@Zebracakex Have you gotten your card that you are looking for yet? I don't need a 20% off but .... I made Rouge after the deadline and was sent when the emails went out a $20 card - I called customer service and placed my order to get the Rouge $25 off  and then a few days later they sent me an email stating we made a mistake and the email included the $25 card and pin - given that I just has to pay $1500 worth of medical bills for my daughter right here at Christmas I can't spend any more money right now. IF you still need a card I can PM you the number and Pin to see if it will work.

[Zebracakex]

Omg I'm so sorry to hear that. Sending prayers and love for a speedy recovery. I have PM you @LWard930 

[LWard930]

@Zebracakex I replied to your PM. Thanks she's fine. With competition cheerleading and all she got an infection in her hand that got out of control. THanks for your prayers - she is good - just MRI's aren't cheap lol

[paigeebeauty]

Hey! If she never responds for the code could I please have it? It defianlty saves a high schooler's wallet! Merry Christmas!

[teenageparasite]

If anyone has a card or a code I would love it . Please pm me