2016 HOLIDAY REWARD CARD - BI, VIB & ROUGE

[sephoraadmin2]

Uh-oh! It has come to our attention that Reward Cards were mistakenly coded for deactivation at midnight eastern time instead of pacific time for all Beauty Insiders.  We have worked to fix this as quickly as possible by creating an additional window of time tomorrow (Thursday, December 15th) for any Beauty Insider, VIB or Rouge who haven't had a chance to redeem their Reward Card to do so – from 6am EST (3 am PST) until 11:59 pm EST (8:59 pm PST). As you're our valued clients, we sincerely apologize for this inconvenience. Should you have any issues or questions, please contact Sephora Client Service at 1-877-SEPHORA or via email at customerservice@sephora.com (customer service hours 8am - 12am EST/5am - 9pm PST)  

What is the Beauty Insider Reward Card?

The Beauty Insider Reward Card Offer is a holiday promotion offering Beauty Insiders a reward card for $15 off of any merchandise purchase of $50 or more, Very Important Beauty Insiders (VIBs) $20 off of any purchase of $50 or more, and VIB Rouge clients $25 off of any purchase of $50 or more. Beauty Insiders can use their reward card from 12/2 - 12/13 and VIB and Rouge clients can use theirs from 12/2 - 12/14.

How do I get my offer if I’m a Beauty Insider but haven’t received my 2016 Holiday Reward Card yet?

The holiday reward cards will start being emailed to Beauty Insiders, VIBs, and Rouge clients on December 2nd. If you have not received your reward card by December 3rd, please check your email's spam folder to see if it was filtered there. You can also call us at 1-877-737-4672 to verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

How do I enter my reward card on Sephora.com?

• Login in to your account at Sephora.com.
• Once you finish shopping, click on Checkout.
• From the Checkout page, enter your Gift Card number and PIN in the "Use Gift Card, eGift Card or Reward Card" field and click on “Apply.”
• Hit the “Continue" button in the lower right hand corner of the Payment area. You will see the Gift Card amount deducted from your total order on the right hand side of the page. 

Can I add my reward card to my Passbook?

Yes, you have the option to add your reward card to your Passbook on your mobile device from your reward card email. You must be opted into our emails to receive your reward card email.

When do the reward cards expire?

The BI $15 off reward card is good on all merchandise purchases from December 2 – December 13. The VIB $20 / VIB Rouge $25 reward card is good from December 2 – December 14. VIBs / Rouge get one extra day to shop.

Can I use my Beauty Insider Reward Card Offer online and in stores?

Yes, the holiday Reward card can be redeemed one time either online or in store. 

Can you combine my Beauty Insider reward card with my regular Gift Card?

No, the cards cannot be merged. 

Can I use more than one Beauty Insider reward card?

No, the cards cannot be combined. 

Can I split up my Reward Card into two transactions?

No, the entire reward card value must be consumed in one transaction.

Can I use my Reward Card more than once?

No, the holiday promotional reward card is a one-time-use-only reward card valid for one shopping transaction at any U.S. and Canadian Sephora store, online, or Sephora Inside JCP only.

Can I combine my Reward Card with another promotional discount?

No, the holiday reward card may not be combined with any other promotional discounts.

Is there a minimum spend with the Beauty Insider Reward Card Offer?

Yes, the reward card can only be redeemed with a merchandise purchase $50 or higher.

Will I get Beauty Insider points with items I purchase with my promotional Beauty Insider Reward Card?

Yes, Beauty Insider points will be accrued with the merchandise purchase made with the holiday promotional reward card.

Is the Beauty Insider Reward Card Offer available in Sephora inside JCPenney?

Yes, the Reward card may be redeemed at Sephora Inside JCPenney locations.

Will my Beauty Insider Reward Card Offer work in Canada?         

Yes! The reward card may be redeemed in Canada, online using the unique promotion code or in stores when you present your email at checkout.

How do I enter my reward card at Canadian checkout?

• Login in to your account at Sephora.ca.
• Once you finish shopping, click on Checkout.
• From the Checkout page, enter your unique promotion code number in the Promotion Code area.
• Click the “Apply” button.
• You will see the Gift Card amount deducted from your total order on the right hand side of the page.

Can I sign up for Beauty Insider now and get a Reward Card?

To qualify for the 2016 holiday promotional reward card, you must have been opted-in to our Beauty Insider program by November 29, 2016.

Join Beauty Insider> https://www.sephora.com/profile/beautyInsider/

I just became a VIB / VIB Rouge, can I get the $20 / 25 Reward Card instead of the $15 / 20?

Yes, please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

I am already a VIB / VIB Rouge and I received the $15 BI Reward Card, what should I do?

Please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.  

 If I used my card gift and return the product, will I receive a refund for the amount of the Reward Card? 

No, you will receive a credit for the amount of the purchase minus the reward card.

[ness7386]

Somehow I got unsubscribed from the promotional emails and didn't get my Holiday Reward!  Thankfully I was able to get it over the phone so I don't miss out on my $25 reward!  Sephora here I come!

[teenageparasite]

Hello ladies ! If anyone has an extra card I would really love it !

[MotoEd]

Extra code here. 

[Anonymous]

May i have it

[Anonymous]

I also got the Holiday Reward event card via mail but haven't received the code in email. I've been patiently waited but it's ridiculous so I just called the customer service. The woman I talked to said she cannot give me the code over the phone unless I do phone order. I told her that I need to get items in store tmrw since I'm leaving town for vacay the next day.

Then she said that I should ask any employee at the store so they can call Customer Service to get the code to receive discount. Sounds like they try to avoid spread the code to non-members or something. I didn't get the explanation why it has to be this way but whatever.

Since I'm going to store tmrw anyway, I'll ask an employee to help me out. Sephora- GET IT TOGETHER

[emilykv]

Does anyone have a code they won't be using?  

[momysweetz]

anyone want to give away a 25$ gift card? please. i'm buying alot of little things for my sisters christmas bucket and now it's getting expensive haha

[saridyn]

I find it ridiculous that after so many years of offering the loyalty card to VI, VIB & VIBR, the Sephora STILL CANNOT ensure that everyone is suppose to receive at least one card. I still haven't received mines and honestly, if I didn't scan this board occasionally, would miss out on everything that my status "SUPPOSEDLY" offers to me IF I HAPPEN TO CATCH IT ON TIME. *SMH SEPHORA* STEP IT UP.

[pj4ever]

I received a code for VIB but I am a VIBR, don't know how sephora made this kind of mistake... code is hr2pt96v3bk9 any vib can use it.

[paigeebeauty]

Thank you! Just used!

[momysweetz]

i'll take it , but i need the pin please?

[Anonymous]

If your not going to use the vib reward code with pin. Let me know. Also try messaging Sephora customer service they'll fix the problem

[SimG]

I got a vib code when I'm a vib rouge.. I don't want to make an order over the phone because everything I want is sold out, I want to go in store and make my purchase. Anyway to solve that problem? 

[Anonymous]

I would try emailing them or contacting them on facebook. Most likely they will issue you another one. If your not going to use the Vib code, I gladly take it off your hands.

[IsabellaZzz]

If anybody has a Rouge code that they don't want to use, could you give it to me? Thank you so much!

[SherieBela]

It's so weird that people aren't getting emails. I got reminded every two days that my rewards are still waiting for me. 

[SherieBela]

I just used my reward card as a VIB Rouge and received  $33 off instead of $25!! So happy!!

Thank you Sephora:)

[Anonymous]

If anyone has an extra code, let me know. I could really use it. I want to buy my mom a new perfume and this would definitely help.

[miemee]

Need to get 2 more items, if anyone doesn't used the code, could I have it please. 

Big thanks! ❤️

[AnneMCC]

@miemee how do you use someone else's code? Are they not specific to the account?

[KatieJiang]

@AnneMCC. @Mariahk83 when I went to sijcp to try the double use method, they entered the gift card/pin on the card reader so the balance was zero (I used it online in the morning before I went). 

They said that's how they do it. How are they supposed to enter/apply the sijcp specific coupon?