2016 HOLIDAY REWARD CARD - BI, VIB & ROUGE

[sephoraadmin2]

Uh-oh! It has come to our attention that Reward Cards were mistakenly coded for deactivation at midnight eastern time instead of pacific time for all Beauty Insiders.  We have worked to fix this as quickly as possible by creating an additional window of time tomorrow (Thursday, December 15th) for any Beauty Insider, VIB or Rouge who haven't had a chance to redeem their Reward Card to do so – from 6am EST (3 am PST) until 11:59 pm EST (8:59 pm PST). As you're our valued clients, we sincerely apologize for this inconvenience. Should you have any issues or questions, please contact Sephora Client Service at 1-877-SEPHORA or via email at customerservice@sephora.com (customer service hours 8am - 12am EST/5am - 9pm PST)  

What is the Beauty Insider Reward Card?

The Beauty Insider Reward Card Offer is a holiday promotion offering Beauty Insiders a reward card for $15 off of any merchandise purchase of $50 or more, Very Important Beauty Insiders (VIBs) $20 off of any purchase of $50 or more, and VIB Rouge clients $25 off of any purchase of $50 or more. Beauty Insiders can use their reward card from 12/2 - 12/13 and VIB and Rouge clients can use theirs from 12/2 - 12/14.

How do I get my offer if I’m a Beauty Insider but haven’t received my 2016 Holiday Reward Card yet?

The holiday reward cards will start being emailed to Beauty Insiders, VIBs, and Rouge clients on December 2nd. If you have not received your reward card by December 3rd, please check your email's spam folder to see if it was filtered there. You can also call us at 1-877-737-4672 to verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

How do I enter my reward card on Sephora.com?

• Login in to your account at Sephora.com.
• Once you finish shopping, click on Checkout.
• From the Checkout page, enter your Gift Card number and PIN in the "Use Gift Card, eGift Card or Reward Card" field and click on “Apply.”
• Hit the “Continue" button in the lower right hand corner of the Payment area. You will see the Gift Card amount deducted from your total order on the right hand side of the page. 

Can I add my reward card to my Passbook?

Yes, you have the option to add your reward card to your Passbook on your mobile device from your reward card email. You must be opted into our emails to receive your reward card email.

When do the reward cards expire?

The BI $15 off reward card is good on all merchandise purchases from December 2 – December 13. The VIB $20 / VIB Rouge $25 reward card is good from December 2 – December 14. VIBs / Rouge get one extra day to shop.

Can I use my Beauty Insider Reward Card Offer online and in stores?

Yes, the holiday Reward card can be redeemed one time either online or in store. 

Can you combine my Beauty Insider reward card with my regular Gift Card?

No, the cards cannot be merged. 

Can I use more than one Beauty Insider reward card?

No, the cards cannot be combined. 

Can I split up my Reward Card into two transactions?

No, the entire reward card value must be consumed in one transaction.

Can I use my Reward Card more than once?

No, the holiday promotional reward card is a one-time-use-only reward card valid for one shopping transaction at any U.S. and Canadian Sephora store, online, or Sephora Inside JCP only.

Can I combine my Reward Card with another promotional discount?

No, the holiday reward card may not be combined with any other promotional discounts.

Is there a minimum spend with the Beauty Insider Reward Card Offer?

Yes, the reward card can only be redeemed with a merchandise purchase $50 or higher.

Will I get Beauty Insider points with items I purchase with my promotional Beauty Insider Reward Card?

Yes, Beauty Insider points will be accrued with the merchandise purchase made with the holiday promotional reward card.

Is the Beauty Insider Reward Card Offer available in Sephora inside JCPenney?

Yes, the Reward card may be redeemed at Sephora Inside JCPenney locations.

Will my Beauty Insider Reward Card Offer work in Canada?         

Yes! The reward card may be redeemed in Canada, online using the unique promotion code or in stores when you present your email at checkout.

How do I enter my reward card at Canadian checkout?

• Login in to your account at Sephora.ca.
• Once you finish shopping, click on Checkout.
• From the Checkout page, enter your unique promotion code number in the Promotion Code area.
• Click the “Apply” button.
• You will see the Gift Card amount deducted from your total order on the right hand side of the page.

Can I sign up for Beauty Insider now and get a Reward Card?

To qualify for the 2016 holiday promotional reward card, you must have been opted-in to our Beauty Insider program by November 29, 2016.

Join Beauty Insider> https://www.sephora.com/profile/beautyInsider/

I just became a VIB / VIB Rouge, can I get the $20 / 25 Reward Card instead of the $15 / 20?

Yes, please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

I am already a VIB / VIB Rouge and I received the $15 BI Reward Card, what should I do?

Please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.  

 If I used my card gift and return the product, will I receive a refund for the amount of the Reward Card? 

No, you will receive a credit for the amount of the purchase minus the reward card.

[LCResz]

The SiJCP barcode is independent from the Sephora barcode, so it should work even if you already redeemed the Sephora GC online.  But the SiJCP code will need to be hand entered, something SAs apparently don't realize they can do. 

[LWard930]

Haha don't tell me this. I might have to stop by my SiJCP tomorrow

[jasjunkie]

😞 haven't receive my code for VIB rouge sale yet.  What's going on here?

[Zebracakex]

I still have not received my coupon. I have called customer service thrice and each time I get disconnected? I am on hold again 😞

Can a MOD help me please ?

Also, if anyone is not using their coupon can you please share ? I would be grateful. I hope my item doesnt run out 😞 

[Anonymous]

Hi everyone! If anybody has a $15, $20 or $25 of $50 Sephora code that they don't want to use, feel free to pm me!

[TrysBeautyItems]

$20&$25 are coded to BI level, you'll get an error message trying to use the wrong code.

[wilsonkatie]

Still have not recieved rouge discount card... currently abroad for work so time zones don't match up well for calling into the line... anyone avilable to assist?

[BioChemBelle]

Hello,

I purchased two UD Naked Smoky palettes ($33 each) today. However, I forgot to show my $15 off $50 code at checkout. Would it be possible to return to the store tomorrow and have the price adjusted as I purchased them within the timeframe when the code is valid? Does the reward code apply to all items including sale items? 

P.S. I know it may seem petty to pursue $15 when the palettes are already on sale, but I am currently in university and every single penny counts! 

Thank you! 🙂 

[TrysBeautyItems]

You'll need to return and rebuy, promotions can't be added afterwards.

[semantics]

Not subscribed to email (daughter not happy with me) Called and was given card # and Pin over phone

[safetypins21]

PSA: if you use your Reward Card + a gift card as your method of payment, double check to make sure you were billed correctly!

My order total was $54.19. I used my $20 Reward Card as well as a $50 gift card I received for my birthday. I expected the $20 to be taken off first, and the remaining $34.19 to be billed to the gift card.

However, it took the full $50 from my gift card and only $4.19 from my Reward Card, zeroing both of these cards out.....

[AmdSeph]

I used gc as well but I did not have that issue. Did you put your gift card first and then the reward card?

[sashainbg]

It says in the information above that we cannot use in one transaction the reward card and a gift card, but the checkout shouldn't accept them then, it is incorrect to void you reward like that...You should call them and they should fix this 😞

[veronika23]

OMG I am so sorry 😞  Thanks for posting and sharing with everyone so it doesn't happen to other people. Did you call or message them? They probably can't do anything but I'd wonder what they say.

[LCResz]

I am happy to report that the GC code can be used online AND in store at SiJCP. My haul was Tom Ford Lips & Boys Dylan and Bite Beauty Noir online; NARS Audacious in Shirley and BareMinerals Gen Nude Liquid Lipcolor in Naughty at SiJCP. I hope this helps everyone who wants to do some extra shopping and save $ on Sephora's dime 😄

[misscg]

It should work in store too 🙊...just a hunch lol

[LCResz]

This year, since all the info was sent via email, the problem of having the store SA keep your card after using it is a moot point, true, but I'm too lazy to go to two different stores 😉

Another great thing is that you can order online-only stuff via Sephora and then use the code in-store for items that are carried at SiJCP (I'm so happy they carry Marc Jacobs and NARS now at my local SiJCP), so win-win!

[Anonymous]

@LCReszwas your online purchase on the Sephora website or SiJCP?

[LCResz]

I used the GC code + pin on the Sephora website, and brought a physical copy of the email with the SiJCP # to SiJCP, where the SA manually entered the info on the email.

[Anonymous]

@LCReszthank you!

[KatieJiang]

@LCReszwhich one did you do first? Online or in store?