2016 HOLIDAY REWARD CARD - BI, VIB & ROUGE

[sephoraadmin2]

Uh-oh! It has come to our attention that Reward Cards were mistakenly coded for deactivation at midnight eastern time instead of pacific time for all Beauty Insiders.  We have worked to fix this as quickly as possible by creating an additional window of time tomorrow (Thursday, December 15th) for any Beauty Insider, VIB or Rouge who haven't had a chance to redeem their Reward Card to do so – from 6am EST (3 am PST) until 11:59 pm EST (8:59 pm PST). As you're our valued clients, we sincerely apologize for this inconvenience. Should you have any issues or questions, please contact Sephora Client Service at 1-877-SEPHORA or via email at customerservice@sephora.com (customer service hours 8am - 12am EST/5am - 9pm PST)  

What is the Beauty Insider Reward Card?

The Beauty Insider Reward Card Offer is a holiday promotion offering Beauty Insiders a reward card for $15 off of any merchandise purchase of $50 or more, Very Important Beauty Insiders (VIBs) $20 off of any purchase of $50 or more, and VIB Rouge clients $25 off of any purchase of $50 or more. Beauty Insiders can use their reward card from 12/2 - 12/13 and VIB and Rouge clients can use theirs from 12/2 - 12/14.

How do I get my offer if I’m a Beauty Insider but haven’t received my 2016 Holiday Reward Card yet?

The holiday reward cards will start being emailed to Beauty Insiders, VIBs, and Rouge clients on December 2nd. If you have not received your reward card by December 3rd, please check your email's spam folder to see if it was filtered there. You can also call us at 1-877-737-4672 to verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

How do I enter my reward card on Sephora.com?

• Login in to your account at Sephora.com.
• Once you finish shopping, click on Checkout.
• From the Checkout page, enter your Gift Card number and PIN in the "Use Gift Card, eGift Card or Reward Card" field and click on “Apply.”
• Hit the “Continue" button in the lower right hand corner of the Payment area. You will see the Gift Card amount deducted from your total order on the right hand side of the page. 

Can I add my reward card to my Passbook?

Yes, you have the option to add your reward card to your Passbook on your mobile device from your reward card email. You must be opted into our emails to receive your reward card email.

When do the reward cards expire?

The BI $15 off reward card is good on all merchandise purchases from December 2 – December 13. The VIB $20 / VIB Rouge $25 reward card is good from December 2 – December 14. VIBs / Rouge get one extra day to shop.

Can I use my Beauty Insider Reward Card Offer online and in stores?

Yes, the holiday Reward card can be redeemed one time either online or in store. 

Can you combine my Beauty Insider reward card with my regular Gift Card?

No, the cards cannot be merged. 

Can I use more than one Beauty Insider reward card?

No, the cards cannot be combined. 

Can I split up my Reward Card into two transactions?

No, the entire reward card value must be consumed in one transaction.

Can I use my Reward Card more than once?

No, the holiday promotional reward card is a one-time-use-only reward card valid for one shopping transaction at any U.S. and Canadian Sephora store, online, or Sephora Inside JCP only.

Can I combine my Reward Card with another promotional discount?

No, the holiday reward card may not be combined with any other promotional discounts.

Is there a minimum spend with the Beauty Insider Reward Card Offer?

Yes, the reward card can only be redeemed with a merchandise purchase $50 or higher.

Will I get Beauty Insider points with items I purchase with my promotional Beauty Insider Reward Card?

Yes, Beauty Insider points will be accrued with the merchandise purchase made with the holiday promotional reward card.

Is the Beauty Insider Reward Card Offer available in Sephora inside JCPenney?

Yes, the Reward card may be redeemed at Sephora Inside JCPenney locations.

Will my Beauty Insider Reward Card Offer work in Canada?         

Yes! The reward card may be redeemed in Canada, online using the unique promotion code or in stores when you present your email at checkout.

How do I enter my reward card at Canadian checkout?

• Login in to your account at Sephora.ca.
• Once you finish shopping, click on Checkout.
• From the Checkout page, enter your unique promotion code number in the Promotion Code area.
• Click the “Apply” button.
• You will see the Gift Card amount deducted from your total order on the right hand side of the page.

Can I sign up for Beauty Insider now and get a Reward Card?

To qualify for the 2016 holiday promotional reward card, you must have been opted-in to our Beauty Insider program by November 29, 2016.

Join Beauty Insider> https://www.sephora.com/profile/beautyInsider/

I just became a VIB / VIB Rouge, can I get the $20 / 25 Reward Card instead of the $15 / 20?

Yes, please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

I am already a VIB / VIB Rouge and I received the $15 BI Reward Card, what should I do?

Please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.  

 If I used my card gift and return the product, will I receive a refund for the amount of the Reward Card? 

No, you will receive a credit for the amount of the purchase minus the reward card.

[veronika23]

OMG as if! 😞

[KatyLoraley]

I haven't received mine either! 😞

[JananiH]

I am a beauty insider and I haven't received mine yet! I live in the united states, anyone else in the same boat as me!

[sashainbg]

I never receive any emails from Sephora for some reason, that's why I called and was told that I can only use  my reward on the phone. You have to call when ready to place your order (don't forget your 3 free samples and free item with one of the many promo codes 🙂 All the promo codes are available on retailmenot  com 🙂

[makeupislife411]

@JananiH & @Anonymous I just called and they gave me my code over the phone. Wait time was only 1 minute for VIB Rouge

[Anonymous]

Thanks for the recommendation, worked for me! I got a $25 gift card off $50, so I might go ahead and buy the  Cheekathon Benefit palette 😮

[Anonymous]

I'm in the same boat 😧

[JananiH]

should i maybe call and ask? or do i need to wait until tommorrow?

[KatieKabam]

Soooo, apparently the discount barcode for in-store shopping does not work (as of today - first day bugs!), so the sales clerk will have to make discounts on items manually. Take that as you will..................

[Saschattack]

Must go in store now! 

[Insomniacmuffin]

[starletta8]

Yes, I've checked my spam folders.

And I've had problems with getting Sephora emails off and on for years.

Somehow I have a feeling that it's not a coincidence that I still don't have mine. I don't think I'll get one sadly.

[Zebracakex]

I didnt get one yet either. I usually get those emails REALLY late mostly after everyone 😞

I better have one before I get off of work. 

[veronika23]

@starletta8  @Zebracakex  Did you ladies try and call the rouge line about this?  IIRC last year some people weren't getting their emails so they gave the info you needed over the phone so you could place an order online.  You should try 🙂

[starletta8]

@veronika23 I'm on hold now- let's see if my blood pressure survives since I'm ill.

I've already had some not so great experiences with the Rouge line this week.

[veronika23]

@starletta8  I am sorry 😞 It's so hit and miss... was like pulling teeth this morning trying to figure this all out.  Hope you have better luck this time. Cross my fingers! 🙂

[veronika23]

UPDATE: CANADA

If you are a Canadian and received a promo code call the rouge line. Apparently there is a gc and pin on file?  I am still very confused about the conversation but they gave me a gc # (barcode from your email) and PIN. You need the PIN to make it work. I don't understand what they were saying about those of us who got a promo code email but anyways... want the GC # and PIN call 🙂

@ChristalM@NotCrocker  @Pollu  @shopaholic15

[Poonam81]

Thanks so much for the tip @veronika23 !!! I was able to call in and get a giftcard + pin! 😀

[AmdSeph]

Nothing here yet! Sigh do I have to call now?

[veronika23]

Maybe they can help over the phone even thought you didn't get your email yet @AmdSeph.  Ask for a gc and PIN number.

[AmdSeph]

Oh thanks. I will call after I am done my work 😛

@veronika23is it rouge line?