2014 BEAUTY INSIDER HOLIDAY REWARD CARD - FAQS

[sephoraadmin2]

- What is the Beauty Insider Reward Card?

The Beauty Insider Reward Card Offer is a holiday promotion offering Beauty Insiders a reward card for $15 off of any merchandise purchase of $50 or more (from 12/3 - 12/14), Very Important Beauty Insiders $20 off of any purchase of $50 or more, and VIB Rouge clients $25 off of any purchase of $50 or more (from 12/3 - 12/15).

- How do I get my offer if I’m a Beauty Insider but haven’t received my 2014 Holiday Reward Card yet?

The holiday reward cards will be emailed to all Beauty Insiders, VIBs, and Rouge clients by end of day December 3rd. If you have not received your reward card by December 3rd, please check your email's spam folder to see if it was filtered there. You can also call us at 1-877-737-4672 to verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

- How do I enter my reward card at US checkout? -

• Login in to your account at Sephora.com.
• Once you finish shopping, click on Checkout
• From the Checkout page, enter your Gift Card number and PIN in the "Use Gift Card, eGift Card or Reward Card" field and click on “Apply”
• Hit the “Continue" button in the lower right hand corner of the Payment area.You will see the Gift Card amount deducted from your total order on the right hand side of the page. 

-  When do the reward cards expire?

The BI $15 off reward card is good on all merchandise purchases from December 3 – December 14. The VIB $20 / VIB Rouge $25 reward card is good from December 3 – December 15. VIBs / Rouge get one extra day to shop.

-  Can I use my Beauty Insider Reward Card Offer online and in stores?

Yes, the holiday Reward card can be redeemed online or in store. 

-  Can you combine my Beauty Insider reward card with my regular Gift Card?

No, the cards cannot be merged. 

-  Can I use more than one Beauty Insider reward card?

No, the cards cannot be combined. 

-  Can I split up my Reward Card into two transactions?

No, the entire reward card value must be consumed in one transaction.

-  Can I use my Reward Card more than once?

No, the holiday promotional reward card is a one-time-use-only reward card valid for one shopping transaction at any U.S. and Canadian Sephora store, online, or Sephora Inside JCP only.

-  Can I combine my Reward Card with another promotional discount?

No, the holiday reward card may not be combined with any other promotional discounts.

-  Is there a minimum spend with the Beauty Insider Reward Card Offer?

Yes, the reward card can only be redeemed with a merchandise purchase $50 or higher.

 -  Will I get Beauty Insider points with items I purchase with my promotional Beauty Insider Reward Card?

Yes, Beauty Insider points will be accrued with the merchandise purchase made with the holiday promotional reward card.

 - Is the Beauty Insider Reward Card Offer available in Sephora inside JCPenney?

Yes, the Reward card may be redeemed at Sephora Inside JCPenney locations.

 -  Will my Beauty Insider Reward Card Offer work in Canada?         

Yes! The reward card may be redeemed in Canada, online using the unique promotion code or in stores when you present your email at checkout.

- How do I enter my reward card at Canadian checkout?

• Login in to your account at Sephora.ca.
• Once you finish shopping, click on Checkout
• From the Checkout page, enter your unique promotion code number in the Promotion Code area.
• Click the “Apply” button.
• You will see the Gift Card amount deducted from your total order on the right hand side of the page.

 -  Can I sign up for Beauty Insider now and get a Reward Card?

To qualify for the 2014 holiday promotional reward card, you must have been opted-in to our Beauty Insider program by October 1, 2014.

Join Beauty Insider> https://www.sephora.com/profile/beautyInsider/

 -  I just became a VIB / VIB Rouge, can I get the $20 / 25 Reward Card instead of the $15 / 20?

Yes, please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

- I am already a VIB / VIB Rouge and I received the $15 BI Reward Card, what should I do?

Please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.  

 - If I used my card gift and return the product, will I receive a refund for the amount of the Reward Card? 

No, you will receive a credit for the amount of the purchase minus the reward card.

[lili222]

Are you sending out for 2015? 

[LULUMTL]

I can not use my  gift card in Canadian check out. I followed the instruction above, but when I filled the gift card numbers in the promotion code window, it shown "The coupon 6************** does not exist. Please check instructions carefully. The promotion code may include letters and numbers."....Please help!

[ssolz]

I did not receive my $15 off $50 offer yet. How can I get it? Do I have to call CS?

[MissxHollywood]

The code I was sent comes up as invalid when I try to redeem it! This expires tomorrow and I really want to use it, please help!!

[Anonymous]

Hey! I just Received a 20$ Gift Card but i am not able to use it. I am from Germany. Any tipps? There is no Gift Card section at the checkout available for me.  

[Yeuni]

I did not recieve my $15 off $50 offer yet. Do I have to call CS?

[MrsKennedy2012]

I did not receive an email with a code and I have VIB status.  Is there a way I can get a code?

[mshellly]

Hello, I tried to use the $15 off of $50, but I'm having some issues. After entering the gift card # and pin # I either get a message that the gift card is invalid or that it has $0 on it, when I haven't tried using it before. Can someone please help me? I am waiting to make a purchase. Thank you so much.

[VickM]

I have the sane issue. It said the card has $0 balance even though I have not used it before. I have tried several times for the past few days... very disappointed!!  😞

[Anonymous]

Is there a way to get the code without having to call the CS? Can I email instead? Could anyone answer me please?

[Ekurnia1]

Hi, I haven't received my $15 off $50 offer and I sign up the beauty insider more than years ago. Can someone help me how to get one? Thanks so much

[Anonymous]

Hello, I tried to use my $15 off of a $50 purchase gift card but it says it is invalid. It worked when I added a few items to my basket and went to checkout. Before finishing the purchase I went back and edited my basket which was still over a $50 purchase. The discount no longer showed that it was applied so I entered the same code again only for it to now say invalid. It was never actually used. I also emailed customer service with no response.

[Jingles325]

The same exact thing happened to me, I plan on contacting customer service too. Hopefully they will respond

[asdfkl]

How do we use this in store? Do we print out the email and present it at the checkout? Do we just pull it up on our phone so they can see the email?

[fluffymuha]

I just showed them the email on my iPhone, and she took it, zoomed into the barcode she needed and scanned, no problem. Just make sure your phone is on maximum brightness.

[Kaiyo]

Hello!

I didn't receive my $15 off of a $50 offer code by email, and when I called the customer service, they aren't very helpful. Could someone help me? What should I do to obtain the offer? Thanks!

[Anonymous]

Hi Kaiyao,

I'm sorry, it seems that your online registered email was subscribed after 10/1/2014, that means that you are not qualified for this promo. Stay tuned for new promos!

Let me know if you have any other questions 🙂

[Anonymous]

Hi Mods!

I haven't received my code via email and i am unable to place a call to the sephora hotline due to locational issues.

Could somebody please help me ? 🙂

Thanks in advance!

[Anonymous]

Hi Beccys,

I can help you with that! I'll send a PM for additional info 🙂

[Anonymous]

Hi I am having the same issue with becccys - I received regular VIB Rouge emails but haven't received the code. Can you help me as well?