2014 BEAUTY INSIDER HOLIDAY REWARD CARD - FAQS

[sephoraadmin2]

- What is the Beauty Insider Reward Card?

The Beauty Insider Reward Card Offer is a holiday promotion offering Beauty Insiders a reward card for $15 off of any merchandise purchase of $50 or more (from 12/3 - 12/14), Very Important Beauty Insiders $20 off of any purchase of $50 or more, and VIB Rouge clients $25 off of any purchase of $50 or more (from 12/3 - 12/15).

- How do I get my offer if I’m a Beauty Insider but haven’t received my 2014 Holiday Reward Card yet?

The holiday reward cards will be emailed to all Beauty Insiders, VIBs, and Rouge clients by end of day December 3rd. If you have not received your reward card by December 3rd, please check your email's spam folder to see if it was filtered there. You can also call us at 1-877-737-4672 to verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

- How do I enter my reward card at US checkout? -

• Login in to your account at Sephora.com.
• Once you finish shopping, click on Checkout
• From the Checkout page, enter your Gift Card number and PIN in the "Use Gift Card, eGift Card or Reward Card" field and click on “Apply”
• Hit the “Continue" button in the lower right hand corner of the Payment area.You will see the Gift Card amount deducted from your total order on the right hand side of the page. 

-  When do the reward cards expire?

The BI $15 off reward card is good on all merchandise purchases from December 3 – December 14. The VIB $20 / VIB Rouge $25 reward card is good from December 3 – December 15. VIBs / Rouge get one extra day to shop.

-  Can I use my Beauty Insider Reward Card Offer online and in stores?

Yes, the holiday Reward card can be redeemed online or in store. 

-  Can you combine my Beauty Insider reward card with my regular Gift Card?

No, the cards cannot be merged. 

-  Can I use more than one Beauty Insider reward card?

No, the cards cannot be combined. 

-  Can I split up my Reward Card into two transactions?

No, the entire reward card value must be consumed in one transaction.

-  Can I use my Reward Card more than once?

No, the holiday promotional reward card is a one-time-use-only reward card valid for one shopping transaction at any U.S. and Canadian Sephora store, online, or Sephora Inside JCP only.

-  Can I combine my Reward Card with another promotional discount?

No, the holiday reward card may not be combined with any other promotional discounts.

-  Is there a minimum spend with the Beauty Insider Reward Card Offer?

Yes, the reward card can only be redeemed with a merchandise purchase $50 or higher.

 -  Will I get Beauty Insider points with items I purchase with my promotional Beauty Insider Reward Card?

Yes, Beauty Insider points will be accrued with the merchandise purchase made with the holiday promotional reward card.

 - Is the Beauty Insider Reward Card Offer available in Sephora inside JCPenney?

Yes, the Reward card may be redeemed at Sephora Inside JCPenney locations.

 -  Will my Beauty Insider Reward Card Offer work in Canada?         

Yes! The reward card may be redeemed in Canada, online using the unique promotion code or in stores when you present your email at checkout.

- How do I enter my reward card at Canadian checkout?

• Login in to your account at Sephora.ca.
• Once you finish shopping, click on Checkout
• From the Checkout page, enter your unique promotion code number in the Promotion Code area.
• Click the “Apply” button.
• You will see the Gift Card amount deducted from your total order on the right hand side of the page.

 -  Can I sign up for Beauty Insider now and get a Reward Card?

To qualify for the 2014 holiday promotional reward card, you must have been opted-in to our Beauty Insider program by October 1, 2014.

Join Beauty Insider> https://www.sephora.com/profile/beautyInsider/

 -  I just became a VIB / VIB Rouge, can I get the $20 / 25 Reward Card instead of the $15 / 20?

Yes, please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

- I am already a VIB / VIB Rouge and I received the $15 BI Reward Card, what should I do?

Please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.  

 - If I used my card gift and return the product, will I receive a refund for the amount of the Reward Card? 

No, you will receive a credit for the amount of the purchase minus the reward card.

[AMHWKI]

I got a card via regular (snail) mail and not the card itself, but the paper attached to it clearly states that you had to be VIB by October 1st to qualify for the discount (which I was).  I qualified for Rouge in November but for $5, it wasn't something I was or am going to worry about.  Happy shopping to me and all of you!

[etscore1]

You take your logic and facts and your "reading" and get out of here! There's no place for that kind of nonsense here! 

Spoiler

😉

[AMHWKI]

It's a curse!  I have to read all of the fine print!

[etscore1]

[AMHWKI]

OMG I got a .gif!!!!  Yay!!!!

[etscore1]

[etscore1]

[etscore1]

All day, friend!

[AMHWKI]

Love me some Hillary but a cute wink is much better - thanks!

[tradiggah]

where is the pin # on the $15 card? 

[ivy17]

I just received my code and it was only for $20, even though I did qualify for Rouge in early November.  Having read about other's experience with multiple phone calls and long wait times or being disconnected from their call, I am contemplating if it is worth my time to pursue or take the majority of my business elsewhere 😞

[plm95]

I think you had to qualify for each tier by October 1 to get the amount for the status you are now. Being that you were a VIB on October 1, the discount would be $20. This is just my understanding of it though.

[vchotia]

I agree. The way I understand what it says in the FAQ is that they will check when your status (ie, when you qualified), and offer the difference if it was an error, not that they would give people the difference based on their status today. It would be better if it was stated more clearly though to avoid any confusion.

[dianabt]

Hi ivy17, if you're planning on shopping online, please PM me and I can help you! 

[plm95]

Just wanted to make note that I was a little frustrated with Sephora CS before today, but I feel a lot better about it now. I called to place my order since I had physical gift cards as well. I only had to wait on the line for about a minute. The lady I spoke to was very helpful and my order was placed with no problems. I already got my order confirmation number and everything is correct. I know tensions are high right now, but thank you for your help, CS!

[etscore1]

In several threads, it was clarified that the cut off date was October 1 to qualify for each level. You received whatever amount corresponds to the status you were on October 1. 

[bonita9233]

please link said threads for reference? (sorry, new to the board)

[etscore1]

The one I'm thinking of appears to have been deleted. My posts from it are gone as well. 

Scrolling through this thread, there seems to be a lot of inconsistencies and thus the resulting frustrations. But the cut off date is completely logical. As I stated in the deleted thread, they need time to process and be able to prepare promotions based on a certain list of BI levels. 

I'm guessing Sephora isn't looking to create enemies over something like this, but for $5... If it's really that worth it to put up a stink, more power to you. But I'm not about to qualify myself for Rouge today then complain that I'm owed another $5. 

But the fact that Sephora opts to leave things vague, giving themselves wiggle room undoubtedly only creates more drama and chaos than laying down an arbitrary date. For all I know, Sephora's lawyers might tell them they can't overtly advertise a cut off date, or put one in writing, but verbally implement one. 

[nataliejane]

If you turned Rouge after October and got the $20 card, call the Rouge line (1.855.ROUGEVIB) and be firm. I told the representative about the stated policy above saying that new Rouges can get the higher amount. I had to hold for about five minutes, and then the rep told me that I could have a $5 credit to my online account. 

It's not perfect, but I'll take it. I imagine that it would be a problem for them to issue new cards to new Rouges, because what would stop us from using both rewards? Now that they know they really need to find a solution to this issue for next year, but this year they are in a tough spot. 

[bonita9233]

they should likely make the October cut off date more known

[nataliejane]

I'm sure this advice goes for new VIBs as well. Call customer service, be firm, and reference the above stated policy.