mdelrosario91

Having a SA argue with you?

[ Edited ]

Does this ever happen to anyone? Okay wait, let me rephrase because that's probably happened to almost everyone here... does anyone have any stories to share when a SA disagrees with you or points out that you're basically, well..wrong about a product?

 

I have a few stories. One time at MAC, I wanted to exchange MAC Brave because it didn't look as great as it did when I tried it out in the store. I told the SA that I didn't like the color because it made my lips look washed out and had a pearly/frosty look to it. " Here's how our conversation went:

Me: I wanted to exchange a lipstick. When I tried it out at home, it looked different and kinda washed me out. Also, there's a bit of a pearly appearance which probably was the cause of making me washed out

SA: Oh no, this has no pearl finish, (swatches on her hand) See, none at all. It looks fine on you.

Me: ........well when I checked the MAC website, the description of the lipstick states "pink-beige with white pearl"

SA: I don't know, but I definitely do not see a white pearl here. (swatches again) I don't see anything at all. It's probably because this is a Satin lipstick.

Me: A satin finish just makes it semi-matte though, it's pearly.. the color itself states that there's white pearl..

SA: No, it's the satin finish. That makes it pearly.  There's no white pearl in the actual lipstick.

Me: .........I just want to exchange this lipstick for MLBB color.

I ended up getting MAC Cosmo. Ugh, that lady was annoying. Tried to sell me some lipliner too.

 

Another one was in Sephora, when I went back to exchange my MUFE Mat Velvet + because it oxidized on me, so I wanted a lighter shade.  I had 45, and wanted to get 35. The lady kept stating that the foundation is oil-free, therefore it does not oxidize, this does not happen, it's "basically impossible." She also kept interrupting me with "No's" when I was saying that I noticed the foundation got darker, and I missed a spot by my outer cheek, near the ear, so I was able to tell that, whoa, my foundation got darker. She also said that I probably got lighter over time after I told her that I just bought the foundation a few days ago. I just wanted to be like, LISTEN B---- and bring out my sassy side LOL

 

Anyone have any frustrating encounters? Haha

IllegallyBlonde

Re: Having a SA argue with you?

I would never argue with an SA about a return nowadays... I would just say "Ok, sure, whatever, return this."
But I really do love MAC Cosmo... one of my favorites!!

The only time I had argued with a SA was when I got Benefit Stay Don't Stray online... It had to have been old, but the formula separated and there was a ton of water/liquid on top and the actual product was goopy (for a lack of a better term) as heck.... I didn't know how to describe it to the SA so I said "It was old, and the product separated." She kept asking me WT* separated meant and kept telling me it made no sense... Yes it does!! I ended up just saying "I just don't like it... please take it back." 

sephoramusthave

Re: Having a SA argue with you?

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I hate being corrected on how to pronounce a product line. I've been corrected on Ole Henriksen ( I said OLAY instead of OOO-LAH), on L'occitane and Lancôme ( yes, lancome.....I say LAN COM they say laaaaaaaaan com).

 

I think its rude because as a customer, if you want my money you better not correct me.

 

>_<

annec322

Re: Having a SA argue with you?

(0) Hearts

Agreed.  When I make a return, I prefer not to even discuss the reasons (because yes, many SAs will argue with you if given the chance).  I just hand them the product and say "it didn't work it".  If they ask me again I say, "oh it's just not for me".  Hard to argue with that :smileywink:

AKRinNY

Re: Having a SA argue with you?

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Yeah, I've heard people say that they always say they had an allergic reaction or it broke them out because you can't argue with that.

porcelain34

Re: Having a SA argue with you?

[ Edited ]
(0) Hearts

I have been in stores and have had some pretty snotty associates, mainly older woman who talk to me like I have no clue.  That being said I have worked in retail since I was 14 and in the last 6 years I have dealt with customers that didn't know their butt from their elbow.  When the associate starts to tell me I'm wrong I have starting telling them, okay well then I'm wrong but that's what I want so lets make that happen okay.   

kellsmuneoka

Re: Having a SA argue with you?

[ Edited ]

shut-up_569.gif

                                                                                                                                                                        I always have to prove that I'm right though..it's so annoying, but I have to. This one Sephora SA (godbless her soul) was wondering why I was returning this bronzer & I said because it wasn't matte and I swear to god she rolled her eyes and said "uhm, this is matte I use it everyday" and I swatch it & boom, GLITTERBOMB. She's all like "oh, it only has a little" and I just walked out, I didn't even want to deal with it anymore. I get irritated when SA's correct other too. This one lady with a country accent said Guerlain wrong and the sassy little SA was like, "you mean GUERLAAAIN right?", uh sorry we aren't as sophisticated as you and know how to pronounce everything doll. GET OVER IT.

Breaking+Bad++Gifs+Gifkings225.gif

 

IllegallyBlonde

Re: Having a SA argue with you?

Omg... for the longest time I only shopped online, so a lot of brands I only knew by reading them. I pronounced Stila as "Style-uh" for a really long time. I really wanted to buy my mom the Stila liquid liner for Christmas and my store was out, which I didn't initially realize (it wasn't on the shelf, so I asked a SA where it was, pronouncing it the way I used in my head.) She was so rude about my mispronunciation BUT! I kind of get it... I can't explain why, but I wasn't even mad about it, I just felt dumb. 

BrennaBombshell

Re: Having a SA argue with you?

Oh crap. Then I've been pronouncing Stila wrong too! What's the "proper" pronunciation??

Urbie

Re: Having a SA argue with you?

I had to look this up, but according to wikipedia it is pronounced "STEE-la"

4nnmarie

Re: Having a SA argue with you?

(0) Hearts

Thank you, I've been pronouncing it STILL-uh :smileytongue:

BrennaBombshell

Re: Having a SA argue with you?

I just said that out loud, and it just feels weird after so, so, so long of saying STY-luh. Thank you!

NurseCupcake

Re: Having a SA argue with you?

I'm usually a jerk when I get corrected! Haha. I had one correct me on Anastasia as well and when she did I asked her, "does it matter how it's pronounced? either way I'm spending $20 on it..." I think she wanted to bite my head off!!!! Haha. 

kellsmuneoka

Re: Having a SA argue with you?

Same! I said Anastasia like anna-stay-jah instead of the correct way until like a year ago. They make it seem like it's such a big deal, but it doesn't really make a difference because they know what you're talking about it. Don't feel dumb, it's a mistake. I didn't feel dumb because her foundation was 2 shades too light hehe.

jaimelove

Re: Having a SA argue with you?

last time i was in store i said "bosh-uh" instead of "boe-shuh" because that's how i say it in my head when i read it. i know it's pronounced "boe-shuh", as as soon as it came out, i started to correct myself and the SA was all... "uh, BOEshuh?" yeah, thanks. i got it. i mean, she talked OVER me, interrupting me correcting myself to correct me! i'm sorry, but you are selling me my makeup and skincare. i spend a lot on it, i am your job security. you are not better than me and treating me like i am beneath you is not winning you any points. i want to scream this in their faces every damned time! 

kittycarlisle

Re: Having a SA argue with you?

I say it that way in my head too. I also say becel beck-al instead of baycell.

mdelrosario91

Re: Having a SA argue with you?

(0) Hearts

Exactly. In my head, I'm just like, come on, I want something else so stop trying to convince me to keep the product I want to exchange because it's not going to work out. It's MY MONEY!!! I hate it so much too when they try to convince you to use a shade of foundation that's way too light for you and tell you that you can always use bronzer. Ugh. 

JayReed

Re: Having a SA argue with you?

lol I pronounced Ole Henriksen "OL Henriksen" and little miss sassy SA corrected me quickly. It's oo-lay. I think? Whatever, i'll call it what I want. I'm from Texas, we don't sound fancy..haha

BrennaBombshell

Re: Having a SA argue with you?

I pronounced it that way too, but the SA was awesome about it in Sephora. I said that I'd used the OL Henriksen Ultimate Eye Lift Gel with bad results, and she said "Oo-lay Henriksen is meant to be used only at night, but I agree that it's not the best product." I didn't mind, and now I know. It's not hard to be nice about things. I like to learn, I don't want to feel stupid about it though!

desertbr4t

Re: Having a SA argue with you?

i went in looking for something from anastasia and the girl asked me " you mean Anastaaaaaaaaasia?" like she didn't know what i was talking about because i called it a-na-stay-sha

leopardstars

Re: Having a SA argue with you?

don't even waste your time arguing. i've had this happen to me so many times, i just ask for the manager now. the manager always looks at them like they're gonna kill them, and is really nice to me. they usually try not to get the manager, though, and they'll call over a "supervisor" instead, and they usually look younger than me and have no idea what they're talking about either. customer service; it's not what it used to be.

andyhtrieu

Re: Having a SA argue with you?

hate it when the employees think they know everything and are rude about it. 

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