Beauty Pet Peeves 2

[veronika23]

The other thread was getting too long and difficult to load! 

So what are your beauty pet peeves? What grinds your gears? Share your stories!!!

[dioradict]

@lachaton - Hope you get that email soon. 

Can you return it in store or you need to send it back to Holt's? IIRC Holts orders doesn't come with a return label and we have to pay the shipping, that was last year, not sure if they changed it this year.

[lachaton]

I was told I'll receive the label and I just have to stick it on and drop it off. I mean... I'm not holding my breath, after all this haha. But we'll see.

[kilov]

Ugh indeed. I've had SUCH bad customer service from Holts that I will not be buying from them ever again. Thankfully we have other options in Canada now.

[dioradict]

Ughh no...Why do Holt's suck with their CS all the time? I hope they resolve it by sending you the gift or refunding you @lachaton. Keep us posted what they do.

Their website is a bit wonky at times so I hesitate to order online(thinking of returns in their store in case of an issue).

Nordies or Saks might have had the same gwp for JM, I didn't knew you were looking for it 😞

[Asche]

@lachaton Oh no! What happened?! I was just about to place an order from them...now I'm second guessing that decision. 

[lachaton]

@Asche I think the situation is limited to my circumstances (just by chance) so I wouldn't let it stop you. 

I made a purchase for the Jo Malone gift. It wasn't adding to my cart, so I used the Live Chat (twice) - I was told both times that it would automatically be sent to me. I was a bit suspicious, but I was reassured twice that it was fine. They could see the problem I was having, but it was okay and if any problems came up they'd address them (but they didn't anticipate any). 

Surprise, surprise - I get a couple voicemails later in the day saying I need to phone them to cancel the order because I won't get the gift with my current order. I was told the wrong information. but they had put a hold on my order so it wouldn't ship until they talked to me either last night or today.

So I phone CS last night for 40 minutes, and nothing could be done. I was told that there was no hold on my order anymore and it was now released, so they couldn't cancel it. 

Another phone call this morning, and I'm told they can't cancel it but he can escalate my problem and get them to manually add the gift to my order. I'll hear back in 24-48 hours. Oh, but don't worry - my order won't ship. 

[Asche]

Wow -__- unreal. So your order won't be shipped, but it can't be canceled? Fabulous. Can they not just throw the gift in the box and send it your way? Why must things always be so over complicated?

I really hope it gets resolved for you quickly and you get everything you wanted. I always find it so unsettling when I've paid for something and then issues arise. Like, "okay...I've already paid for this. Either give it to me or give me my money back. Don't keep my money but send me nothing."

[lachaton]

Yep, pretty much. Stuck in this ridiculous limbo. Just cancel it or add it! 

I'm more concerned about all the times I've apparently been misinformed. 

[k617]

I'm having issues accessing the US Sephora site. On EVERY PAGE that loads I have to click the US flag at the bottom to switch to the US site. Basically, it keeps kicking me back to the Canadian site with every new link I open.

If I click on items while on a US page, I will either get the "This item is restricted in Canada" and have the option to click "Continue" to view on the US site. Some items, I can't even get there because it takes me to the "Product Not Carried" page and I can't switch to the US site to see the item (it just gives me the US version of the Product Not Carried page).

I'm trying to put together a order to ship to the US and this is immensely frustrating. I've tried opening a private browsing session, clearing cookies/cache...short of trying to access the site through a VPN to mask my IP address, I don't know what else I can do to make clicking around the US site easier!

[Seymore3]

It was doing that to me the other day too.

[Anewxa]

@k617 This exact thing happens to me. Recently I got the android app and tried it there, went under my account, picked Canada and went back to the home page. After adding things in the cart to test, I was able to reach the checkout page. I also tried this in the mobile version on my phone and it also worked. Otherwise it really is a PITA on desktop. 

[jesscheems]

I always get kicked back to the Canadian site. It's been happening for awhile now -_-

[Anonymous]

Have you tried clearing your site cache and site-related history @k617. If you use Chrome, I can give you directions for it 🙂

[k617]

I have tried everything @Anonymous 😞 Use IE at work and Chrome at home, same issues on both computers.

[Anonymous]

This happened to me a while back and I remember how annoying it was...I think I might have initially gotten around it by typing in "?country_switch=us" after Sephora.com/ (so sephora.com/?country_switch=us).

Alternatively, I don't know if you've tried this, but in Chrome, click the three dots in the upper right corner, click Settings, scroll all the way down and click "Show Advanced Settings", click "Content settings" button under Privacy, click the "All cookies and site data", search for sephora.com and click the "Remove all shown" button next to the search bar. 

Also, not sure if you have Canada website enabled in any way in your profile settings at Sephora.com

[k617]

@Anonymous I will try your tip about Chrome when I get home tonight! And will also check my account association...although I'm afraid to mess with anything in my profile in case I stop getting emails! 😉

Thanks for helping!

[Anonymous]

Yes...that email thing is a bummer, especially considering the 20% and the $25 off $50 is coming up soon 😕

[makeupobesessed]

My current #1 peeve:  ME. I cannot believe I have spent the last two or who knows years using these primers with silicones and causing my breakouts.  Here I thought I had adult acne and it couldn't be helped.  

Peeve #2.  Primers that have 'cones in them.  For fun, I went through the entire makeup section in a bigger Target and checked ingredients on every one they had there.  Every primer had this evil ingredient.   Some had no ingredients on the bottle, and I didn't even try.  

I plan to buy the Becca, but I'd like other options. On the other hand, my face is clearing up finally and no more breakouts seem to be appearing.  Who knows how far back I set myself in my life long quest for absolute clearness on my face.  Is it too much to ask?

[malday]

I'm like you! Every once in a while I'll use a silicone primer just to be reminded that it clogs my pores and somehow makes my makeup slip off faster. I like the Hourglass Veil Mineral Primer a lot. I buy the big tube during the sale and it'll last me the year (or close to it).

[AllysonJo]

Okay, so this is a really random customer service peeve-moment.

After reading through the terms and conditions for the MAC's Select Program, I found that the state of Massachusetts is excluded from the program. Random, right?

Out of curiosity and boredom, I decided to start up a live chat with a MAC rep to ask whether or not I, a Massachusetts resident, would still be able to redeem my anniversary gift online. I also asked why Mass is the only state not in participation with the program. The online rep could only tell me that the Mass has exclusionary "laws" (vague, I know).

She then gave me a phone number to call because she was clearly not the one to answer this question. Fine, it's cool. She tried, and I had some time to kill this afternoon. So I called the number and was was connected with an Estee Lauder representative. 

I'm not really hep on which cooperations own what. Maybe Estee Lauder actually does own MAC? Nope. They don't. The very patient Estee Lauder rep gave the standard MAC contact number and sent me on my way.

The saga continues -  I called the number, listened through the automated list of extension options and selected the "questions concerning the MAC Select Program" extension. I was then connected to a new disinterested and dismissive rep. 

Me: "The terms and conditions of the MAC Select Program state that Massachusetts is excluded from the program. Although I live in that state, will I still be able to redeem my anniversary gift online?" 

Rep: "You can go in the store and get the gift."

Me: "Okay, great! But can you tell me why the website says that I will be unable to do this at a store in Massachusetts?" 

Rep: "Fine, let me look for myself." *searches for the terms and conditions* "I don't know, I can give you a number to call to ask questions about the program."

Me: "You've been helpful enough. Thank you."

What? What just happened? MAC's customer service is usually spot-on! I feel like someone out there should know whether or not I can get my dang free eyeshadow or not.

[veronika23]

Ouch!  MAC is owned by EL... not sure what dingbat you got on the phone but she clearly doesn't know... it's exactly when you call Sephora and they say it was started in the US..... ugh NO! 

I also find the the chat people on MAC's site are there to help with product questions and colors... not stuff like that and release date.

This is actually something I've ran into a lot... all I kept getting was Canadian law blah blah blah... they don't know... I can tell you one thing though. We have a province here that's always excluded from everything and it has to do with provincial laws... don't ask me what exactly I can't recall but I know it happens.

You'd probably have better luck trying to google your state's law on promotional gifts/contests/sweepstakes etc. 🙂