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BT Support Q&A
mlabbb
Q. Beauty insider help
I registered my card online a long time ago and when I tried to make my online account it is not matching up to my card. I am vib on my card but it says I have 0 points online. Help!
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi mlabbb,   I can combine your two accounts for you :)  I'll send you a PM for all of the details.  Please take a look when you have a moment!   xo, Mia see post
Yusraaa
Q. FRESH's Limited Edition Flower Power Kit
Hi everyone. I was wondering how long a limited edition item is usually sold for? I recently saw the new Fresh Flower Power Kit and I really love it! I think it's a great kit and I want to get it as a gift for my sister since she's been dying to try Fresh. However, her birthday isn't for another two months and I'm afraid they'll stop selling it by then.   How long does sephora usually sell limited edition items for? Should I just buy it now to be safe? 
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Yusraaa, The set is limited edition and available while supplies last! I suggest purchasing the item sooner rather than later before it sells out! If you need ass... see post
marinaanne147
Q. How do the Beauty Talk 'Levels' (i.e. Beauty Boss, Master, Maven, etc.) work?
I noticed that next to my name and everyone else's there is a title. Mine is Beauty Maven, and others have Beauty Master, Beauty Boss, etc. I have looked everywhere for the explanation to these 'levels', but can't find it. Help? Thanks! 
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tiffanybt
tiffanybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi marinaanne147. The levels for Beauty Talk depends on the amount of activity you do in our online community such as giving hearts, posting and replying to questions an... see post
merlotginger
Q. Does anyone know the name of this model?
  can someone please tell me the name of this model? Also, why Sephora never reveals the name of the models..
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melissaleah
BEAUTY WHIZ melissaleah / BEAUTY WHIZ BEAUTY WHIZ / answered
A. She kind of looks like Cintia Dicker... maybe???    Cintia is one of my favorite models!!!!!! <3  see post
irishcowgirl
Q. Live Beauty Chat with other members?
I am not sure if this has been asked before... But would you consider putting up a live chat feature so we can chat with other members that are online at the same time as us?   If sephora put this up on the new site would you guys use it?
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marinaspuz
marinaspuz / FRESH FACE / answered
A. hi does anyone want to answer my question?   see post
havenamanda
Q. samples
how do you feel about asking for samples? what kinds of products do they offer in samples?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Havenamanda,   We offer 3 free samples with every order! http://www.sephora.com/offers/samples.jsp?mediaId=10800026. OUr samples selection changes often and pleas... see post
brittnichole
Q. Beauty Insider
Me & my sister both have beauty insider accounts. I'm a vib rouge & she's just a beauty insider. But I pay for both our accounts. Is there any way to combine both Of them together?
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btmod2
btmod2 BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi brittnichole,   We can combine the accounts but when we combine the accounts, we will need to deactivate one of the accounts completely. There can only be one nam... see post
ntailor
Q. Replying to posts
When I try to reply to posts, it gives me an error saying "Sorry, unable to complete the action you requested".   Why can't I reply to people's posts or things they have replied to my posts?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi ntailor, It sounds like you may need to update your plug-ins, or clear the cookies and cache on your internet browser. Also, try using a different internet brow... see post
eeyore1964
Q. Can you change your profile name?
I would like to change my profile name, can I do that and if yes, how? Thanks!
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oliviabt
oliviabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi, Eeyore1964. Unfortunately we don't have a way to change or edit profile nicknames. Sorry about that! see post
MissFluff
Q. How do I tag a post?
Just want to know how to tag a post.   Thanks,   MissFluff♥
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epmakeup
Q. Reviews
I was wondering how to make a review.  I thought you just wrote a post.  Can someone tell me how to make a review???  Apparently the one I make aren't official.
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi epmakeup,   On the product page, under the photo of the product, please click the "write a review" button to submit your review :)  I hope that helps!  ... see post
taychristina11
Q. VIB Status?
So when I went into Sephora on Dec 6th I spent enough to get VIB status - I have my card and everything for it but whenever I sign in here it doesn't show up Does it normally take a few days or so?
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Taychristina11! It does usually take about 2-4 business days for your store purchases to reflect on your account. If you don't see them within that time frame let us ... see post
Rachkae
Q. Beauty insider 15 off?
I have been a VIB for a few months now, but a couple days ago I received a beauty insider card in the mail with 15$ off December 4-15 . Is this another promotion or was I suppose to get the VIB 20$ off?   thanks xo,                Rachel
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Rachkae,    When you are ready to do your order call us at 1-877-737-4672 and we can definitely apply the extra $5 off.   see post
evno
Q. What are "spoilers" in the comments on BT?
Is anyone else confused? Sometimes I see comments by BTers with a "spoiler" box and a drop down arrow. When I click the arrow, there's nothing in the box. What are those? Does anyone see anything? Do you have to be special to see it? I don't understand....
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lilyyy
HALL OF FAMER lilyyy / HALL OF FAMER HALL OF FAMER / answered
A. It means that accidentally clicked the spoiler tag and didn't delete it.   This is how you use a spoiler tag. ;)   see post
taviliu
Q. two beauty insider accounts
I need to combine two Beauty Insider accounts, please help me!!
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Taviliu-   I'll send you a message to help with this! see post
BeautyGirl12345
Q. Out of Stock
What happens if I placed an order and then right after that it says that one of the items I ordered is permanently out of stock?
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi BeautyGirl12345,   All that means, is that you would not be able to re-order that particular product :)  While it occasionally happens, it is rare that orders are... see post
sabrinaanne
Q. What is the best eyebrow product for dark dark brown, almost black hair?
I know that experts suggest selecting a color that is 1-2 shades lighter than your hair color but I am finding that eyebrow products are too brown for me. I have very dark hair (typical Filipino / Asian hair) and was wondering what others would suggest? When I get my eyebrows done at a Benefit Brow Bar, my fav eyebrow lady uses the "Deep Charcoal" color from Benefit's Smokin palette. I love how dark it is and how it matches my hair well, but would like to know if there is a dupe for that since the amount of product in the palette is so little and not worth purchasing just for that color . I have currently purchased Tarte's eyebrow mousse in Rich Brown, which is also nice.    Any suggestions? Prefer eyebrow gel or shadow instead of a pencil please!
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi sabrinaanne,   You might want to try the Blinc Dark Brunette Eyebrow Mousse.  It is on the darker side, but isnt too brown. http://www.sephora.co... see post
bigtimedimples
Q. Can I transfer Beauty Insider points?
Here's the dealio! I accidently purchased Too Faced's "Better Than False Lashes" on my sisters account. I recieved 35 points. How can I get those 35 points back on my account? Help please!
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janinebt
janinebt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi bigtimedimples,   Please send me a private message that includes the email addresses associated with you and your sister's beauty insider accounts. I can he... see post
solveig
Q. Anonymous reviews
Somehow, the product reviews that I write show up under the name "Anonymous", even though I provide my username at the time of posting the review.  Is there a way to fix it?
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi solveig,   How odd!  I do see that all of your recent reviews are "anonymous".  I will send you a message to help :)   xo, Mia see post
MakeupJunky123
Q. Do they sell benefit cosmetics in every sephora inside jcpenny?
the one in Fairfield,CA
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi MakupJunky123,   Most do carry the Benefit brand however, we suggest contacting the store directly to confirm brands that are available at that specific loc... see post
AnnaLeonora1
Q. Bi points
I got the ariel palette about 3 days ago and the points have not shown up on BI. I have my receipt so can I get them back in store ?
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keelybt
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi AnnaLeonora1 I will send you a message to help :) see post
MakeupJunky123
Q. Can I pay cash in a sephora inside jcpenny with a large purchase?
I am fifteen and going to turn sixteen.Instead of a sweet sixteen party my parents will triple my allowance.The closest sephora is actually a sephora inside jcpenny store is about a hour and fifty minutes which is very long.I usually go there about 3-5 times a year. (I don`t have a credit card and my parents won`t let me and they don`t let me order online)
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi MakeupJunky123,   Happy Sweet 16!!  You can definitely pay cash at our free-standing and Sephora inside JCPenny locations :)  I hope you find all the produc... see post
anneguan
Q. VIB qualification
I think i spend enough to qualify for vib how come my status has been changed yet?
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keelybt
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Anneguan It can take a few days for your account to upgrade.  I will be happy to take a look and send you a message with more info :) see post
evelynfigueroa
Q. Question about shade 117 in makeup forever hd foundation?
I had the mufe hd in 118 because it's for beige undertones.... And i do have beige undertones but i got lighter now and i'm planing on getting the 117...my question is is it to yellow? I'm afraid it might look weird someone please tell me i love this foundation but well i got lighter so i can't go back on the 118! Oh and don't tell me to go test it out myself because i can't thanks all ur answers will be appreciate it!
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Evelynfigueroa,   It does have stronger yellow tones in it. I think that even though the shade is 115 Ivory - for light skin with pink undertones is more pink. It... see post
malika
Q. Flash&Go cartridge discontinued?
I have the Flash&Go hair removal device, but the older model (not the Freedom one). And Ive noticed that Sephora no longer offers the cartridges....did it get discounted? I'm concerned because I buy those every month!?     Malika
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janinebt
janinebt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Malika,   At this time I do not see the flash & go cartridges in our inventory system. Please check back on our website in a few weeks. Thanks! see post
amina
Q. Bare Minerals gift for Beauty Insiders
Do I need to make an in-store purchase to get the BI Bare Minerals duo for beauty insiders?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Amina,   We recommend contacting your local Sephora Store to confirm if you will need to make a purchase in order to redeem the readyduo promo!:) see post
lcnewton84
Q. Removing Items From Shopping List
I'd like to take some items off of my shopping list and I can't seem to figure out if  I can, or how to do it.  Can someone please let me know if this is even possible, and if it is, how to go about doing it? Thanks!
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keelybt
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Icenewton84 When you pull up your shopping list you should see " To remove items from shopping list, please   sign in ." to the right of the list.  Click sign in a... see post
fran11
Q. Spam in Private Messages
Hi Wonderful Admins,   Just wanted to bring to your attention a user that is sending spam/hoax messages privately to BT users.  Not sure how many other people also received the private message that I received below:   Good morning(waiting to read from you soon) From: verobi Sent: ‎11-27-2012 06:10   God bless you I am Miss. Veronica the director of bill furthermore at the foreign remittance department of SG-SSB Bank Limited, board of administrator en route for my bank mandated me to look for least known relative of our late client he deposited in our bank sum of fourteen million five hundred thousand dollars, send a mail to my private email address ( loveveronica17@gmail.com   or vera.dora@ymail.com  ) so that I can explain more details to you, please acknowledge my mail, Best regards, Miss.Veronica   Just wanted to pass this along the name of this spammer to ensure they don't bug too many other people.   Thanks, Fran
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Thanks Fran, the user is banned and was instantly flagged for it. :)  see post
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