BT Support Q&A
Showing results for 
Search instead for 
Do you mean 
Q. How could connect my VIB card to my online account. And would I be able to combine the points?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Kimmie,   I can connect your two accounts (and we can combine your points!). I'll send you a private message to help you out with this. see post
Q. How do i find out about my magazine subscription info To find out its shipped to the correct place?
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi rosangela,   I would be happy to look into this for you! I'm going to send you a private message now so I can assist you :)  see post
Q. I don't have a receipt and it's not in my beauty insider purchases. Can I still return it.
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. HI tjean987,   I'd recommend calling the store - returns and exchanges are up to their discretion so they'll be able to give you a much more accurate answer. You can... see post
Q. WAKE UP SEPHORA!!!!!!!
THANK YOU SEPHORA!!!!!! I'm so grateful for receiving and email with the extraordinary redemption's date and time a few days before the event that way everyone has an equal opportunity and you can't hide behind your "computer glitch" excuse! I called at 9am because i have yet to receive an email and the nice lady on the other end of the "VIB concierge" line ( fancy word right? makes you feel special for spending thousands of dollars yearly) informs me that they will be sending them out shortly however the UD vault was all gone....... i don't comprehend?!?!?!?!? Why are you going to send me an email that advertises something you do not have? Last time i checked consumers are protected by laws and regulations against false advertisement! I am so disappointed and upset with this company and now i can see why they have such bad ratings. I don't want any of your points that you are offering to sweep this under the rug whats the point of them anyways? Not like i can get anything other then a deluxe sample! I have pro discounts to a few companies but i chose to stay with Sephore because of the point system and for moments like this when i will be able to redeem extraordinary gifts. I can not believe the store that i once loved and obsessed over could do such a thing! Sephora has the best customer service in store and on the phone but after hearing how they pick and chose how they reward has left me furious! It is unethical and unprofessional! I requested to speak to a manager and i hope my issue gets resolved because if it does not i will go as far as i have to, to get justice and to be heard!
see post
Q. Prom ?
So my Prom is coming up in about a couple weeks and i have never worn makeup before so this will be my first time. But i hear sephora is a good place to get it done.  && I was wondering how much it will cost to have my make up done ? How long it will take ? Do i have to make an appointment  ? Anyone's first experience ? I had an idea in mind (the picture below ? ) Will they do this for me if i show them.the picture ? Thankss 😄!
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Jahzyy721,   I love that dramatic eye!    In regards to makeup services available at Sephora, 45-minute makeovers start with a minimum $50 purchase, and 90-mi... see post
Q. VIB member
I am an VIB member but my account in the website shows me as a beauty insider and also my points regards to store is 256 but in my account is -57. And for 15% sale April 14th I have not recieved any email or mail. Could you please check my account. Thank you
see post
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Jollymah, It sounds like you have 2 accounts, which I can link for you. I'll send you a message to get your info. :) -laura   see post
Q. tip the makeup artist?
I received a VIB offer for a complimentary 45 minute makeup session with an artist.  I've heard they don't work on commission, so I'm wondering if I should tip her?  I've never seen anyone else tip them in the stores but I don't want to commit a faux pas! 
see post
SPECIAL GUEST sunnybunz / SPECIAL GUEST SPECIAL GUEST / answered
A. I want to review my wonderful makeup artist but I dont know the link because I threw away ny reciept. Does anyone know it?   see post
Q. I wish there was an easier way to keep track of your hearts.
I come to this community pretty much everyday. Even if my hearts go up the slightest bit, I get excited. It is so difficult to track and see where those hearts came from by clicking each post. Does anyone have an easier way?
see post
HALL OF FAMER kevinbt / HALL OF FAMER HALL OF FAMER / answered
A. Hi AmyC! If you visit your profile page you can see who is giving you hearts and how many they are giving you.  It should also show you the individual post they gave you... see post
Q. Highlighting Brush
I watched all 5 highlighting and contouring videos but did not get a glimpse of the brush used for highlighting.  They showed the brush for contouring (75).  Can anyone help?
see post
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi KristenR1,   Since they use different brushes in different contouring videos, there are multiple options! I would recommend using the Sephora Collection Pro Visio... see post
Q. I made a purchase and added my Beauty Insider after the transaction
Hi, I made a purchase and decided to make a Beauty Insider after the transaction, and the girl said I could go online and use my receipt to add the points, but I can't find where to do that! Please & thank you!
see post
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi LoveAllis,   I would be happy to help you out with this! I'm going to send you a private message now so please keep an eye out on your inbox :) Thanks!  see post
Q. Get Points Back?
Hi I just registered for beautyinsider today after it was given to me 2 years ago and I noticed that I did not get points from that day I was given the card. Is that because I opened an account after all this time or because the account is not linked? I also recently made a purchase 4 days ago and was wondering if I can get points for that too? Sorry, not sure how this all works!
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi MinniSoSo,   I'll check into your account for you and let you know what I find in a private message. If you do have two accounts I can assist you with linking tho... see post
Q. Adding points after a purchase?
This week I went to Sephora. I didn't have my Sephora card and I told the lady this. She told me that I could add the points later, but I have no idea how.   Does anyone know if this true, and if so, how?   Thanks!
see post
Rach016 / FRESH FACE / answered
A. I was told IN-STORE that I just had to go online to add these points. How inconvenient that I have to call a number! In addition, I was not even asked my email address t... see post
Q. Sephora Order Cancelled?
I placed an order yesterday for the VIB $20 off $50. This morning I got an email saying my order was cancelled because they couldn't confirm the payment. I've been using the same card ever since I got a Sephora account, it's never changed. Can someone tell me what happened? And will the card still get charged even though the order was cancelled? This has never happened to me before.
see post
HALL OF FAMER kevinbt / HALL OF FAMER HALL OF FAMER / answered
A. Hi Captaainleese, I can help you with this! I am sending you a private message with more info.    Cheers,  Kevin  see post
Q. STATUS: Unsuccessful Authorization
Hello, yesterday I ordered from the website and received the confirmation email, now I logg in my account and the order status is "unsuccesful authorization". I check my email if something happened and there's no email with an explanation of this. 
see post
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi tashacan08,   Sorry about that! I'm going to send you a PM so I can get this sorted out for you! see post
Q. foundation
Is the Sephora brand 10 hour foundation being discontinued? I have never seen it out of stock and I am concerned I may have to find a new brand.
see post
BEAUTY PRO AnnaBT / BEAUTY PRO BEAUTY PRO / answered
A. Hi CanadianDiva,   I'm not sure what shade you are looking for, some of them are currently out of stock and some are still available. If you want to switch to any ot... see post
Q. beauty adv appt for 12yr old daughter
My daughter starting to like make-up and I'm not the type of wearing make up and can't teach her much. I just don't want her to put too much or wrong make up for her face also it could be a nice gift for her birthday. Is it ok to make an appointment with a beauty advisor at Sephora, she is 12.  Is is too young, too soon to make an appointment with a beauty advisor for her at sephora? What about the classes? Thanks
see post
HALL OF FAMER miabt / HALL OF FAMER HALL OF FAMER / answered
A. Hi cnani,   I think setting up a consultation is a great idea!  When she starts wearing makeup is completely up to you, as her parent.  My daughter is 12 also & she ... see post
Q. VIB 20% Coupon
I have 20% Coupon VIB, Can they combine with my VIB Welcome 10% Coupon?????
see post
HALL OF FAMER kevinbt / HALL OF FAMER HALL OF FAMER / answered
A. Hi there,   Unfortunately you cannot combine coupons. I would suggest using the 20% coupon first!   Cheers, Kevin see post
Q. How do I merge my beauty insider accounts?
I have a beauty insider account online and a vib card. Obviously I would want my points to show up online as well.
see post
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi shirleyh, I can merge your accounts for you! I'll send you a message to get your info. :) -Laura   see post
Q. VIB ROUGE?
I recently reached VIB Rouge status today (both ashamed and proud, lol). But when I made the purchase the sales associate didn't mention anything. Do I have to make another purchase to get my new card and  gift? Or can I pick it up in store?
see post
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi captaainleese,   The store can give you your new VIB Rouge card and gift next time you are in the store. Now that you have already qualified for Rouge, you will n... see post
Q. Sephora Collection strike wild train case.
I'm totally in love with the sephora collection strike wild train case, but I think it's too overpriced. That's the reason why I want to wait a little bit until it's on sale. But a part of me is afraid that it'll never be on sale, and when I finally get decided to buy it, it will be out of stock. What do you recommend me?  Spoiler (Highlight to read)       P.S: Sorry if I made a grammar mistake.  
see post
HALL OF FAMER melissabt / HALL OF FAMER HALL OF FAMER / answered
A. Hi MarielaCastro,   I recommend purchasing it sooner rather than later since it is limited edition! You can also sign up for our emails for information about our pro... see post
Q. Merging online and store account
I had recently become VIB in a store and just got an online account. How can I merge the two together?
see post
HALL OF FAMER kevinbt / HALL OF FAMER HALL OF FAMER / answered
A. Hi Kels2610! I am sending you a private message to help. :)    Cheers!  Kevin  see post
Q. VIB Rouge?
Hey everyone!  Does anyone know how to check how much more you have to spend until you reach the next beauty insider level? I feel like I'm pretty close to rouge but I don't know if there's a way to check! 
see post
HALL OF FAMER kevinbt / HALL OF FAMER HALL OF FAMER / answered
A. Hi taychristina11! If you are within 100 dollars it will tell you when you are placing an order, but I will send you a private message to let you know how far you are. :... see post
Q. Beauty insider help
I registered my card online a long time ago and when I tried to make my online account it is not matching up to my card. I am vib on my card but it says I have 0 points online. Help!
see post
HALL OF FAMER miabt / HALL OF FAMER HALL OF FAMER / answered
A. Hi mlabbb,   I can combine your two accounts for you :)  I'll send you a PM for all of the details.  Please take a look when you have a moment!   xo, Mia see post
Q. FRESH's Limited Edition Flower Power Kit
Hi everyone. I was wondering how long a limited edition item is usually sold for? I recently saw the new Fresh Flower Power Kit and I really love it! I think it's a great kit and I want to get it as a gift for my sister since she's been dying to try Fresh. However, her birthday isn't for another two months and I'm afraid they'll stop selling it by then.   How long does sephora usually sell limited edition items for? Should I just buy it now to be safe? 
see post
HALL OF FAMER melissabt / HALL OF FAMER HALL OF FAMER / answered
A. Hi Yusraaa, The set is limited edition and available while supplies last! I suggest purchasing the item sooner rather than later before it sells out! If you need ass... see post
Q. How do the Beauty Talk 'Levels' (i.e. Beauty Boss, Master, Maven, etc.) work?
I noticed that next to my name and everyone else's there is a title. Mine is Beauty Maven, and others have Beauty Master, Beauty Boss, etc. I have looked everywhere for the explanation to these 'levels', but can't find it. Help? Thanks! 
see post
HALL OF FAMER tiffanybt / HALL OF FAMER HALL OF FAMER / answered
A. Hi marinaanne147. The levels for Beauty Talk depends on the amount of activity you do in our online community such as giving hearts, posting and replying to questions an... see post
Q. Does anyone know the name of this model?
  can someone please tell me the name of this model? Also, why Sephora never reveals the name of the models..
see post
BEAUTY WHIZ melissaleah / BEAUTY WHIZ BEAUTY WHIZ / answered
A. She kind of looks like Cintia Dicker... maybe???    Cintia is one of my favorite models!!!!!! <3  see post
Q. Live Beauty Chat with other members?
I am not sure if this has been asked before... But would you consider putting up a live chat feature so we can chat with other members that are online at the same time as us?   If sephora put this up on the new site would you guys use it?
see post
marinaspuz / FRESH FACE / answered
A. hi does anyone want to answer my question?   see post
Q. samples
how do you feel about asking for samples? what kinds of products do they offer in samples?
see post
HALL OF FAMER melissabt / HALL OF FAMER HALL OF FAMER / answered
A. Hi Havenamanda,   We offer 3 free samples with every order! http://www.sephora.com/offers/samples.jsp?mediaId=10800026. OUr samples selection changes often and pleas... see post
Q. Beauty Insider
Me & my sister both have beauty insider accounts. I'm a vib rouge & she's just a beauty insider. But I pay for both our accounts. Is there any way to combine both Of them together?
see post
btmod2 BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi brittnichole,   We can combine the accounts but when we combine the accounts, we will need to deactivate one of the accounts completely. There can only be one nam... see post
Q. Replying to posts
When I try to reply to posts, it gives me an error saying "Sorry, unable to complete the action you requested".   Why can't I reply to people's posts or things they have replied to my posts?
see post
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi ntailor, It sounds like you may need to update your plug-ins, or clear the cookies and cache on your internet browser. Also, try using a different internet brow... see post