This week I went to Sephora. I didn't have my Sephora card and I told the lady this. She told me that I could add the points later, but I have no idea how. Does anyone know if this true, and if so, how? Thanks!
Hi there! I've reached VIB and got a card for a while. However, I just find that on sephora.com, my account still shows me as a Beauty Insider with no points at all. I tried several times to get my VIB on, but I don't know where it is :/. I've never shopped online but I'm planning to do so. Losing all my points and VIB status bothers me a lot Thank U
sephora charged me 3 times , i checked my bank account and i got charged 3 x times. i ordered online this morning only once and i got the confirmation email. however i was over charged for the other 2x extra. i am so angry i dont know what to do please help!!!
Hi! I was 66 dollars away from being VIB! So yesterday i went to sephora and bought two things that caught my eye, spendingg about 55 dollars. so i was excited thinkinr i only had tendollars left to spend to be VIB!! But now i check my beauty insider points on rhe app, and it only counted one of the purxhases ( the smallest one ) and it says i have 52 dollars to go!! Whats going on? I don't want to have to keep spending and spending. Its a little unfair
THANK YOU SEPHORA!!!!!! I'm so grateful for receiving and email with the extraordinary redemption's date and time a few days before the event that way everyone has an equal opportunity and you can't hide behind your "computer glitch" excuse! I called at 9am because i have yet to receive an email and the nice lady on the other end of the "VIB concierge" line ( fancy word right? makes you feel special for spending thousands of dollars yearly) informs me that they will be sending them out shortly however the UD vault was all gone....... i don't comprehend?!?!?!?!? Why are you going to send me an email that advertises something you do not have? Last time i checked consumers are protected by laws and regulations against false advertisement! I am so disappointed and upset with this company and now i can see why they have such bad ratings. I don't want any of your points that you are offering to sweep this under the rug whats the point of them anyways? Not like i can get anything other then a deluxe sample! I have pro discounts to a few companies but i chose to stay with Sephore because of the point system and for moments like this when i will be able to redeem extraordinary gifts. I can not believe the store that i once loved and obsessed over could do such a thing! Sephora has the best customer service in store and on the phone but after hearing how they pick and chose how they reward has left me furious! It is unethical and unprofessional! I requested to speak to a manager and i hope my issue gets resolved because if it does not i will go as far as i have to, to get justice and to be heard!
So my Prom is coming up in about a couple weeks and i have never worn makeup before so this will be my first time. But i hear sephora is a good place to get it done. && I was wondering how much it will cost to have my make up done ? How long it will take ? Do i have to make an appointment ? Anyone's first experience ? I had an idea in mind (the picture below ? ) Will they do this for me if i show them.the picture ? Thankss 😄!
I am an VIB member but my account in the website shows me as a beauty insider and also my points regards to store is 256 but in my account is -57. And for 15% sale April 14th I have not recieved any email or mail. Could you please check my account. Thank you
I received a VIB offer for a complimentary 45 minute makeup session with an artist. I've heard they don't work on commission, so I'm wondering if I should tip her? I've never seen anyone else tip them in the stores but I don't want to commit a faux pas!
I come to this community pretty much everyday. Even if my hearts go up the slightest bit, I get excited. It is so difficult to track and see where those hearts came from by clicking each post. Does anyone have an easier way?
Hi, I made a purchase and decided to make a Beauty Insider after the transaction, and the girl said I could go online and use my receipt to add the points, but I can't find where to do that! Please & thank you!
Hi I just registered for beautyinsider today after it was given to me 2 years ago and I noticed that I did not get points from that day I was given the card. Is that because I opened an account after all this time or because the account is not linked? I also recently made a purchase 4 days ago and was wondering if I can get points for that too? Sorry, not sure how this all works!
I placed an order yesterday for the VIB $20 off $50. This morning I got an email saying my order was cancelled because they couldn't confirm the payment. I've been using the same card ever since I got a Sephora account, it's never changed. Can someone tell me what happened? And will the card still get charged even though the order was cancelled? This has never happened to me before.
Hello, yesterday I ordered from the website and received the confirmation email, now I logg in my account and the order status is "unsuccesful authorization". I check my email if something happened and there's no email with an explanation of this.
My daughter starting to like make-up and I'm not the type of wearing make up and can't teach her much. I just don't want her to put too much or wrong make up for her face also it could be a nice gift for her birthday. Is it ok to make an appointment with a beauty advisor at Sephora, she is 12. Is is too young, too soon to make an appointment with a beauty advisor for her at sephora? What about the classes? Thanks
I recently reached VIB Rouge status today (both ashamed and proud, lol). But when I made the purchase the sales associate didn't mention anything. Do I have to make another purchase to get my new card and gift? Or can I pick it up in store?
I'm totally in love with the sephora collection strike wild train case, but I think it's too overpriced. That's the reason why I want to wait a little bit until it's on sale. But a part of me is afraid that it'll never be on sale, and when I finally get decided to buy it, it will be out of stock. What do you recommend me? Spoiler (Highlight to read) P.S: Sorry if I made a grammar mistake.