Worst VIB Sale
Like most people I placed multiple orders. I had issues with three
out of the four packages. my first order is always my biggest purchase
it’s products I’ve been eyeing for a while. It never arr...
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Re: Worst VIB Sale
Hi @joann8g, I'm sorry to hear this and thank you for reaching out to
us. I'll send you a message shortly. Best, Laurie
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Combining account
Hi, I was just wondering if it is possible to combine an old Sephora
account points to my current account??
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Re: Combining account
Hi @ElenaArmas, Yes we're happy to help with linking your accounts and
combining your points. I'll send you a message shortly! Best, Laurie
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Offer available to select BI Members
I registered for the market alert and received the promo code through
text message. However, I try to use it before check out but it tells me
that Offer available to select BI Members only.
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Colonge atomizer
Spoiler (Highlight to read)So basically I dropped my club de nuite
intense and only the spray nozzle broke and I was wondering if you can
replace the little plastic atomizer I tagged azzaro as the pro...
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Re: Colonge atomizer
@powerroni It does not look like we carry this fragrance and we do not
have replacement atomizers available.
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Damaged item
Hi! I just got my order and my Rare Beaty blush is damaged. Can I get a
refund or replacement or something? Super disappointed. Thanks,
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Package misdelivered
I got the delivery notification for my order but the delivery photo from
lasership shows my package at some other random door. Lasership is awful
and honestly if I realized you guys were using them, I wouldn't have
ordered at all.
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Order Still "In Progress"
I placed an order on April 15th, but it has yet to ship and shows as
being "in progress." My Sephora orders typically ship within hours of
being placed. Hence, I'm wondering if something is wrong with...
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Re: Order Still "In Progress"
@Elorabird Due to our Sephora Savings Event, we are experiencing higher
volume than usual. I see that your order was successfully placed and is
currently processing! Your package should arrive on or a...
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Denied refund!
Hi… I am in tears right now… this is the first time I order on Sephora
because of a Black Friday deal they had on the Dyson hair dryer that I
wanted… I signed up for the free same day delivery and pai...
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Re: Denied refund!
Oh my gosh! That is brutal! I hope someone at Sephora resolves it for
you. Did you pay for your order with a credit card or PayPal? If so, you
can try disputing it with your credit card provider or Pa...
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Re: Denied refund!
Hi there I was wondering what ended up happening I am going through the
same exact situation
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Re: Denied refund!
I am so sorry to hear what you went through. It must feel desperate as
your item is super expensive.i am going through the same thing too.
Sephora sent me all the wrong items for my Black Friday order...
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Re: Denied refund!
Hi @nhunguyen2510, My apologies! I'll send you a message. Best, Laurie
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Re: Denied refund!
Hi @mcdv, I'm sorry to hear this! I'll send you a message shortly. Best
regards, Laurie
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Re: Denied refund!
I would really appreciate your help… I am desperate… thanks in advance
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Échantillons manquants
Dans les 2 commandes suivantes je n’ai pas reçu mes échantillons
gratuits. J’avais sélectionné des échantillons de parfums, je comprend
qu’ils peuvent être en ruptures de stock mais ils n’ont même pas été
remplacé. je suis très déçu.
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Incomplete Order
I ordered two body washes from Sol de Janeiro and received just one of
them! Help please
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Re: Incomplete Order
Hi @BecaGon, I'm sorry to hear this! I'll send you a message. Best
regards, Laurie
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maquillaje
hola buenas tardes mi nombre es leidy gomez estoy ubicada en Colombia y
deseo saber si puedo comprar sus productos con precios de mayorita quedo
atenta feliz dia
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Re: maquillaje
@leidimax As a privately held company, Sephora does not offer
franchising or wholesale opportunities. However, we have over 400 stores
within the US and Canada and we are constantly opening stores
worldwide.Thank you for your passion for Sephora!
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Code not working
I signed up for the 10% off text deal but when I got the code and put it
in it did not work it said the offer was only for select bi costumers.
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Awaiting carrier pickup
I have an order on April 22 and the order keeps shows it is on its way.
I tracked my order for days and there’s no updates. The order was
estimated to arrive on 26 and I’m about to leave here in May. ...
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Re: Awaiting carrier pickup
This is really frustrating and I wish we had better answers! I have the
same issue with an order I placed during the sale. I placed an order on
the 13th and on the 14th it was marked as "ready for car...
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Re: Awaiting carrier pickup
The same thing is happening to me. They sent me an email saying they
won’t do a replacement or a refund due to my previous accommodations. I
still don’t know how it is my fault when the parcel has nev...
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Re: Awaiting carrier pickup
Same thing is happening with me! I purchased an order last Thursday and
it should be delivered on 21st of April but it’s still awaiting carrier
pickup:( I’ve been calling a numerous times but they kee...
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Shipping delay
I placed my order on 4/10. As of today (4/18) it says AWAITING CARRIER
PICKUP (as it has since 4/15). This package contained an expensive order
and it’s no where to be found. It’s been over a week with no updates as
to where we are in the process.
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Didn't recieve code
There was a popup on the website today offering 10% off if I signed up
for text alerts. I did that but did not get a code. Please help, thanks!
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