Boy I was feeling stressed for the Beauty Talk support team. I am in IT and know what it is like to deal with such issues. I've been dealing with a pretty serious one at work for about 2 weeks now and just found the answer. I would rather work out the heart issue!
Good job BT support team!!!!
Oh you guys! That sucks!!! And it's really weird! I have no idea how many hearts I had so I don't know if I lost any. I mean I know I''m over 300 but I don't know how many over. This is lame. There could be many people like me who are losing hearts without even knowing! I hope Sephora/BT works this out.
If people eer lose one or two hearts, there is a way of revoking hearts after they have been given. YOu can do it under message options. I seemed to have lost 3 or so and I thought that's what it was until I saw this post!
The first thing that comes to mind is post or topic removal (not locked but deleted topics). That is how it happens for most forum formatting. On some boards, they let users keep post counts even if certain topics have disappeared.
Anyone who breaks the community guidelines that gave hearts to people in the past could have those removed. Example:
Userx gives MemberY 3 hearts.
Userx does something to break ToS or the guidelines; gets banned. OR Userx deletes their account.
All hearts given by Userx are removed, including MemberY's 3.
And never rule out the glitch factor. Hopefully the reason behind it gets figured out. If not, those three will be replaced soon enough. (:
Answered[ Edited ]
Hi ladies. The heart issue was a glitch that has been fixed. Sorry and thanks again to all of you who reported it! If anyone else is still missing hearts or see it happen again, please feel free to message a moderator directly.