Rin418

Trying to send 20% to a friend, telling me I'm not registered VIB

I'm trying to send my 20% to a friend and its telling me I'm not registered as a VIB in your system to check my status. I'm a VIB and they sent me the email. How do I fix this?
dianabt

Re: Trying to send 20% to a friend, telling me I'm not registered VIB

(0) Hearts

Hi Corinne, 

 

Your account IS listed as a VIB and I'm sorry you are having difficulty sending the email to a friend! I'll send you a message to help. 

Luv&Lipgloss, Diana
Rin418

Re: Trying to send 20% to a friend, telling me I'm not registered VIB

(0) Hearts
Ok thank you.
dianabt

Re: Trying to send 20% to a friend, telling me I'm not registered VIB

(0) Hearts

Hi Rin, 

 

I'm unable to send you a message at this moment due to a system issue, can you please email us at community.support@sephora.com with your friends email address? The friend will need to call in to place the order but I can notate their account to make sure the representative on the phone does so. Thanks so much! 

Luv&Lipgloss, Diana
Rin418

Re: Trying to send 20% to a friend, telling me I'm not registered VIB

Ok, thanks for your help.
Conversation Stats
  • 4 replies
  • 272 views
  • 2 hearts
  • 2 in conversation
    • dianabt
    • Rin418