KTinCan

I just got my beauty blender, and the package cut into my beauty blender...is that normal?

I just got my beauty blender, and I opened it. I got the duo Pro (black), so I took one out, I notice that it had cuts around it (where the package was holding it). The other one was fine, but one is cut up. Is that normal, or should I replace it to get a new one? I'm just a little upset since I spend all that money for 2 sponges, but one of them is cut up :smileysad:

 

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laurabt

Re: I just got my beauty blender, and the package cut into my beauty blender...is that normal?

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Hi KTinCan,

You can definitely exchange them for a new pack! Just take it to your local store with your receipt, and they can exchange it for a new pack for you.  :smileyhappy: -Laura

JenBlush

Re: I just got my beauty blender, and the package cut into my beauty blender...is that normal?

I previously bought the duo beauty blenders and none were cut up, just snugged. If it is a cut, then i agree with veronika23, and ask to get it replaced since you did pay good money for it! a dent is one thing (and possibly when you add water to it, it will go away) but a cut will only get worse!

veronika23

Re: I just got my beauty blender, and the package cut into my beauty blender...is that normal?

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Well if it's a deep cut and not like temporary dent replace I say.  We pay good money for products we want them in good condition. Eventually you'll use it so much you'll need to replace them but it shouldn't come that way.

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