Accepted Solution
I have not received any VIB emails??!

HI Experts Smiley Happy Just got back from sephora store saw some things i loved Smiley Happy


I do have a question: I have not received any VIB emails in the past 3 months i would say and I remember that my VIB membership does not expire until December 31!!  Please help! I know there are december vib emails that are going to be sent out and i dont wanna miss out on events and perks!! Plus I should be a VIB soon again after December so not sure why emails stopped!? If you need my email to check it just please private message me xx

Thank You !! Dee

Best Answer



I am going to resubscribe your email address and ask that you add "" to your address book to ensure you don't miss any of our emails to your spam box! Smiley Happy


If you have not received your VIB 20% code please view the following thread for your online and instore offers>

Luv&Lipgloss, Diana
Answers: 2

I don't receive email ether and my account didn't show my VIB information,Could you help me ?

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Well You should go in store also. If you are VIB you are ALWAYS VIB unless you upgrade to ROUGE or downgrade to BI which I highly doubt because they change every ( I wanna say year and a half) I just up graded to VIB ROUGE and it expires 12/14. So I hope that answers your question. YOU ALSO may have OPT out for email's at your local store. Some of our clients forget that they may have canceled out emails because it can over load your email. IT DEPENDS. go to your store and make sure your email is opt in. 



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