Katy0930

2 different VBI accounts

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Hi, 

I think last time I was in the store and the cashier tried to update my email address, she actually ended up creating an entirely different VBI account for me. I can still sign in online on both accounts and they each show different amounts of points. Is there any way to merge my VBI accounts/points? 

Thanks, 

Katy 

garnett

Re: 2 different VBI accounts

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Thanks so much Melissabt.  :smileyhappy:

melissabt

Re: 2 different VBI accounts

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You're very welcome:smileyhappy:

<3 Melissa
melissabt

Re: 2 different VBI accounts

@Garnett- I'll send you a message as well!

<3 Melissa
garnett

Re: 2 different VBI accounts

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I think I have the same problem.  I had a VIB card and when I finally went in to get my Rouge card there seemed to be an issue.  The SA told me I would have to come back another day to reconcile the accounts. 

melissabt

Re: 2 different VBI accounts

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Hi Katy,

 

I can merge you accounts for you. I'll message you now to get some more information.

<3 Melissa
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