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10K Josie Maran Perk.
As some of you know I was able to get the 10K Josie Maran perk. There was no information about where the trip was, when it needed to be redeemed, etc... when the perks went live. It wasn't until AFTER I placed my order that I noticed the trip is for PA. I LIVE in PA! So obviously this is not a perk that is worthwhile to me, let alone worth 10K points. I wanted to be able to just cancel it and get my points back so someone who would truly enjoy the trip would have a chance at it.     Here's the response I got: Dear Melissa,   We received the message you sent to one of our Community Managers, Candace as she has forwarded it to us for a response.   Please note that the rewards are non-refundable nor returnable per our terms and conditions. We apologize if you are not happy with the reward but are unable to refund you the points.   Regards, Sara Sephora Community Team   This is absolutely disgusting in my opinion. Sephora gives out points like candy... they've been doing it ALL day! And I can't even offer up my trip to anyone else! Someone who would actually enjoy it! For the record, my order has not shipped or anything like that.    So thanks, Sephora... for really outdoing yourself! Just when I thought your customer service couldn't get any worse.
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HALL OF FAMER kalex / HALL OF FAMER HALL OF FAMER / replied
Since WHEN exactly aren't point perks refundable?  They've always been refunded on returns just like any other purchase.  We could find thread upon thread on here with M... see post
Sephora regain your loyalty?
I should get paid by Sephora marketing for starting this thread for them.   What, if anything, could Sephora do at this point to regain your trust and loyalty to the company?   For me, I would be appeased by a year of 500 point perks and a $50 gift card. I would be miffed still, but might be willing to sweep this guffaw under the rug.
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Lets Talk about these EXTRAORDINARY REWARDS
Just a place to talk about these rewards with each other. I know I'm super excited to see what roles out
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HALL OF FAMER chlotam / HALL OF FAMER HALL OF FAMER / replied
I understand your frustration, but at the same time, this is a fairly close knit community and to be angry at people for beating the odds just because you weren't able t... see post
Hey BT guess who got the best reward, I did!
Like as most BTers here I too am very disappointed with Sephora. I stayed up late last night, dozed off for a few minutes and woke to realize all (except a few 1000, which not interest me) rewards were gone. I attempted to call the Rouge Line and kept getting disconnected. At first I thought it was the Rep who hung up on me and got really upset. But when I called back, two more times, that got cut off too. I guess I wasn’t the only upset customer bombarding their phone lines. I decided to give it a break.   I called a few hours later and again, after reaching a Rep, I got cut off. Why? I called again for the fourth or fifth time today and now it wasn’t only to complain about their rewards system or lack of, but also their customer service. After a few minutes of my uninterrupted speech all the Rep told me “I’m sorry you missed the rewards, we will be having more rewards in the future so stay tuned” When ? What? I asked her. She said she didn’t have any info only that Sephora keeps adding new rewards constantly. And that’s all I got …a simple “I’m sorry you missed the rewards” that felt like she said ' Ha ha that’s what you get for not taking those extra cans of energizer drinks to keep you up all night!! ' no points or anything, not that I care since I can't redeem for something I really want.   I’m so angry but not as much as how disappointed I am with Sephora right now. I haven’t received any email or notice about this. Honestly, I ask myself why even bother shopping at Sephora anymore. I feel like I’m in a bad relationship with Sephora; keeps me awake up all night and doesn’t satisfies me. I give and give to Sephora and I don’t receive much back. Isn’t that a really bad relationship? I get more perks/rewards at other places than here, seriously. Yes some products/brands I can only purchase here and those will be the only products I purchase from Sephora from now on. I may not spend tons and tons of $$$ at Sephora but I do spend a good amount of my income here. Let this be a lesson to me. To put myself to sleep and not rely on Sephora’s rewards anymore.   I do want to add that the true reward that I have received from Sephora and I cannot find anywhere else, is this BT community. I come here everyday, yes everyday. I might not comment much but am stalking threads and reading people’s comments. It’s has become something kind of therapeutic for me. I have learned so much here and to me this has been the greatest reward Sephora has given me.   Thank you BeautyTalk! 
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HALL OF FAMER vegchililover78 / HALL OF FAMER HALL OF FAMER / replied
This is a great post bea0t. I've been reading all of the posts from other BT members sharing their experience in Sephora's epic fail today. I share some of those feeling... see post
Thread for Email Notification of When New "Extraordinary Rewards" Point Perks Arrive
Hey guys! I thought it would be nice to have a thread (like the new rouge promos thread) that you could "follow" and when the new Extraordinary Rewards are available on the site, one person could post to let everyone else know. I know I usually receive an email notification when I'm following a thread so it'll be nice to help each other out as BTers by letting all of us know sooner when the big point perks arrive sometime next week (especially because the email system tends to be faulty otherwise!).   Please note, keep discussion on this thread to a MINIMUM. I'll routinely bump the thread to make sure it has visibility to everyone in the next couple of days but it's to be used as an email notification       EDIT: I reiterate, please   DO NOT POST on this thread UNLESS the new Mega Point Perks have been released. I appreciate the thanks but a heart will suffice if necessary lol. This is because the email notification from any further posts on this thread will be used as a sign that the new perks are available. 
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SPECIAL GUEST pinyo / SPECIAL GUEST SPECIAL GUEST / replied
It's 4:00pst and I haven't even received the email yet. I called the rouge hotline and of course they gave me the generic, "The email is sent by a database to everyone e... see post
Glassy Nude Lips wanted
Going to Vegas and I have my Cart already to check out here for some glam- however- I am looking for a lip gloss that will give me that nude ultra shiny look. Pinkish ok. I have fair skin, red hair, blue eyes... My younger sister- who looks older than me- likes to tell me my skin is sallow. I guess she thinks I am yello. LOL. Any advice? I do use buxom in Emma and it doesn't give me the shine I want. Am I looking rfor two products or can it be found in one?
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SPECIAL GUEST Wendyfig / SPECIAL GUEST SPECIAL GUEST / replied
Dior Lip Maximizer?   see post
What are you wearing today?
Was asked to post an updated thread. Let's continue the fun shall we?   What are you wearing today?   1. nars sheer glow foundation, mont blanc 2. perricone md no bronzer bronzer 3. urban decay eyeshadow primer potion, original 4. too faced chocolate bar palette 5. benefit theyre real mascara 6. rimmel london stay matte powder, natural 7. benefit dallas 8. nars blush, sin 9. buxom full on lipstick, las vegas
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HALL OF FAMER ShannonAlexis / HALL OF FAMER HALL OF FAMER / replied
You do look very bright and pretty. I hope you feel better soon and have some nice alone time on your day off. see post
And now the email about the rewards goes out
seriously but wtf what was the point in still having the email about the rewards still go out ?? i feel like it only pisses me off more now to see that and not be able to get them . 
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IT GIRL yourfuzzyscarf / IT GIRL IT GIRL / replied
I didn't get any email at all about this and I have enough points for the 1,000 pt. rewards. Literally NO EMAIL. see post
EXTRAORDINARY REWARDS RECAP
This is just a master post for those who were wondering what the rewards were, it seems access to a lot of these perks are limited in terms of seeing what they are. Again, these are just estimated retail values I have looked up, its hard to determine how much an autograph is worth etc. Starting out with 2k, 5k, and then will try to do 1k, 10k   2000 POINTS   Limited Edition SIGNED Urban Decay Naked Vault  (ESTIMATED VALUE at $280 USD) - Urban Decay Naked   - Urban Decay Naked 2 - Urban Decay Naked 3 - Urban Decay Naked Ultra Nourishing Lipgloss (in **bleep**, Rule34, and Streak) - Urban Decay Naked Flushed (in Streak, Naked, and Native) - Urban Decay Naked 24/7 Glide-On Double-Ended Eye Pencil (in Naked, Naked 2, and Naked 3)   Full Service Dry Bar Package (ESTIMATED VALUE AT $312) - Buttercup Blowdryer -- $195 - Sake Bomb Shampoo  -- $24 - Sake Bomb Conditioner  -- $24 - Lemon Drop Brush -- $16 - Sparkling Soda Shine Mist -- $28 - Money Maker Flexible Hold Hairspray  -- $26 - Hot Toddy Heat Protector Frizz Fighter Deluxe Sample - Drybar-branded mug   Bobbi Brown's Everything Eyes Book Set (ESTIMATED VALUE AT $279) - Everything Eyes by Bobbi Brown, Signed  $14.95 - Hydrating Face Cream  -- $56 - Hydrating Eye Cream  -- $50 - Limited Edition Long-Wear Smokey Eye Kit (includes long-wear gel eyeliner, mini ultra-fine eyeliner brush, smokey eye mascara deluxe sample, and soothing cleansing oil deluxe sample)  -- $52 - Shimmer Brick with Mini Face Blender Brush  -- $44 - Bobbi Classic Lip Color Trio in Salmon, Sandwash Pink, and Pink  -- $62   ATELIER COLOGNE COAST TO COAST COLLECTION (ESTIMATED VALUE $340) - 1 oz. Sud Magnolia  -- $85 - 1 oz. Mandarine Glaciale  -- $85 - 1 oz. Figuier Ardent  -- $85 - 1 oz. Cedrat Atlas  -- $85 - Leather case    
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HALL OF FAMER chlotam / HALL OF FAMER HALL OF FAMER / replied
Everything except for a few 1000 point rewards was gone around 1:15 PST. Rewards started to show up around 1:05. see post
Canadians excluded from Mega Rewards
I am starting this thread to bring attention to the exclusion of Canadians from the Mega Rewards promotion. I myself tried to add the KVD 1000 point perk, which in the fine print stated Valid for US and Canadian residents, when I added it to my bag and checked out, it said it was not available for Canadians. This is very unfair treatment of the Canadian customers, who spend as much (or more considering the products are more expensive in Canada), to have these rewards available on the Canadian site and then not allow us to redeem them was wrong. Any other Canadians who experienced this (or supportive Americans), use this thread to bring attention to this issue!
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BEAUTY BUFF Ikon / BEAUTY BUFF BEAUTY BUFF / replied
I have to say, it's pretty epic to release a promotion for loyalty and manage to lose so many customers instead. Well done Sephora, well done. see post
What will you do with all your leftover points?
Now that they've totally messed up this "Extraordinary Rewards" and so many are ticked off about the promotion, what will everyone do now? Just leave and let Sephora have all the points you've accumulated or will you actually wait it out for the alleged Mega Surge at the end of the summer?
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HALL OF FAMER veronika23 / HALL OF FAMER HALL OF FAMER / replied
Hahaha I was thinking the exact same thing earlier today! see post
30+ Days Of Spring Colors ( Lippie Challenge... Or Just Good Ol' Fun )
I started this in Greenie's thread, but, people suggested to make a new thread for this, so here we are...   So, Spring is finally here. Or... sort of.... ( But, that snow the other day has nothing to do with the bright yellow and pastel green I feel like wearing, right? )   Anyway, I was thinking we could do 30+ day challenge of Spring ( and Summer ) colors, just for fun, and the heck of it. Let's have some fun! If anyone feels like joining me, please do. If you don't want to do the challenge, please feel free to stop by just because, whenever and why ever you feel like to.   Let's paint the BT with Spring colors, ladies and gents!   Lippie junkies united!!!     P.S. It turned out I need to remove what's left of my "wisdom" asap... so.... I'll start the fun, and re-join you as soon as I can. But, you go ahead and have fun. I'll be watching, and live through you all!   Day 1 - Maybelline Vivids in Shocking Coral Day 2 - NARS Audacious in Brigitte + NARS lip gloss in Priscilla Day 3 - MAC Candy Yum Yum Day 4 - Chanel Rouge Allure Velvet in La Romanesque Day 5 - NARS Audacious in Brigitte ( lightly ) over MAC Rosy Rim lip pen Day 6 - NARS Audacious in Angela Day 7 - UD Revolution in Bang             KVD's Bachelorette ( the liquid one ) Day 8 - Tom Ford Pink Dusk over Maybelline Vivids in Shocking Coral Day 9 - Maybelline Vivids in Vivid Rose Day 10 - NARS Audacious in Dominique + MAC Pink Pigeon Day 11 - Maybelline Vivids in On Fire Red Day 12 - KVD Painted Love lippie in A Go Go Day 13 - KVD Bauhau5 ( the liquid one ) with some gloss on top Day 14 - MAC Vegas Volt with a little help from MAC Chic Trick lip pen Day 15 - Marc Jacobs Le Marc Lip Creme in So Sofia Day 16 - Maybelline Vivids in Hot Plum Day 17 - LORAC Lip Luxe 8 Hour Lip Color in True Red Day 18 - NARS Audacious in Dominique + MAC lip pen in Heroine Day 19 - MAC Pink Plaid Day 20 - UD Revolution lippie in Streak, with a little help from MAC's Rosy Rim lip pen Day 21 - LORAC PRO Matte Lip Color in Violet, with a little help from MAC's lip pen in Heroine Day 22 - NARS Satin Lip Pencil in Rikugien Day 23 - MAC Reel Sexy Day 24 - Covergirl Divine Day 25 - Marc Jacobs Le Marc Lip Creme in Infamous Day 26 - Estee Lauder Pure Color Long Lasting Lipstick in Rubellite Day 27 - MAC Up The Amp Day 28 - MAC Violetta Day 29 - Tom Ford Pink Dusk + Givenchy Rose Dressing Day 30 - MAC Dear Diary + lip pen in Embrace Me Day 31 - Tom Ford Julian + NARS Audacious Fanny
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HALL OF FAMER lyravega / HALL OF FAMER HALL OF FAMER / replied
Love them both on you! Violet Fatale was made for you!   I kinda wish I got Jack instead of Flynn ( as first planned )... Maybe I'd end up keeping that one as it seems... see post
Ordering from Ulta online? Good, bad, experiences?
I just joined ebates and I'm thinking of starting to order from Ulta online. Is their shipping pretty reliable? How's their customer service for online orders? I've only orders from Sephora online.   TIA!
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HALL OF FAMER sn22 / HALL OF FAMER HALL OF FAMER / replied
I live in the Midwest and I think that's where their shipping center is located since all my packages come from IL, so I have never had an issue with the shipping taking... see post
Akward Sephora moments
So the other day (two days ago), I went to go pick up my Nars Outer Limits but I also wanted another of the new MJ Highliners... so I asked for it. And I think my Sephora has two managers? But my favorite one, Carla, wasn't there or was in the back so I talked to the other one with high authority. .. I asked her about the new high liners and told her how I wanted another one but that they weren't out on the floor, that I had bought the Orange Crush one and wanted more. So she started saying they don't have any, etc.. so I kept telling her "Oh.. but I bought one of the new ones the other day.. so I thought.." But she was basically saying they don't have them because those were left over from LAST year, lol. I was like "Oh I thought they were new" .. (they are, of course).. and I told her about the champagne one since it's the first one that popped in my head but she was like "OH, yeah, I know which ones they are but they're from last year, not new."  >_> I was like "Ohhhh okay, thanks..I'm.. going to go now and yeah, pick up my item on hold."   And I like.. side stepped away... lol. I think it's awkward when you walk in and ask for a new item and they don't know what you're talking about so you're both stuck in awkward limbo.. or like that that they claim it was a last year product and not new at all. 
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HALL OF FAMER sn22 / HALL OF FAMER HALL OF FAMER / replied
The same thing happened to me when the Nars dual intensity eyeshadow palette was released. I went there on the day of the release and it wasn't out on the floor. It was ... see post
Favorite Sephora Alternative?
I, like so many of you here, am completely over Sephora after this "Extraordinary Rewards from 4-4:02am EST" fiasco. I was sleeping, so I could work at the job where I make the money for beauty & skincare. Sooooo, my question is, where should I go now that I am completely done with Sephora?    Ulta's layout & website has always confused me to no end, but apparently their reward system let's you use $ rewards for products? Does that include what Ulta considers "elite" brands (e.g. UD, Tarte, Becca, etc)? Right now where I live, I have no high end department stores around. But in a few months I am moving to LA & will have many more options . Which department stores give the best rewards & have the best customer service experiences at the counters? I have had pretty bad experience with super pushy & judgey Tom Ford & Guerlain reps when I've been at department stores in big cities in the past. Thanks in advance for all recs!
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HALL OF FAMER BlushHoarder / HALL OF FAMER HALL OF FAMER / replied
Ulta's website is not the friendliest, but you can navigate it. I find it very accessible and easy to follow (not the easiest, but easy). Ulta's reward system is boring ... see post
how to cut yellowness of foundation
I wear GA luminious silk 7.5 foundation which seems yellow and oily as compare to neck .Can you please suggest something to cut down yellowness and help oiliness as well 
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Will there be a Sephora Favorites Sun Safety Kit for 2015?
i think the sun safety kits were out the first week of May in 2014, so hoping that means that we have less than a month til they are out in 2015. Any word on a release date yet? I love the sun safety kits!!
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dafff / NEWCOMER / replied
I'm a tech idiot, sorry. Or I would  see post
MAY MADNESS BEAUTY HAULS 2015
Following a wonderful month of April deals comes MAY, one of the most colourful months of the year for me!!   I love all the fun sets and gorgeous shades that pop up in May!   May makes me want to clean out colours I'm not using and stock up on some gorgeous new shades!   i hope everyone has an a-may-zing month!!!  😛    
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HALL OF FAMER heartsmyface / HALL OF FAMER HALL OF FAMER / replied
So colourful!!!   see post
I'm wearing a bright orange dress. What color eyecolor do I wear?
What color eye color do I wear with a orange dress?
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BEAUTY BUFF Guessgal / BEAUTY BUFF BEAUTY BUFF / replied
I'd wear a taupe/brown; something with a bit of a sheen to it. see post
how to get an autistic young man into skincare (and caring about his appearance)
How should I go about introducing skincare products to my younger brother? He's turning 23 in May. He doesn't use any type of skincare products AT ALL. He's autistic so he thinks that skincare is a girl thing and he has this weird compulsion to shave his face. He uses an electric shaver every single day but he legit has no facial hair so all he's doing is irritating the crap out of his skin. His skin is super dry, red in patches, obviously irritated. It looks bad. I want to try to slowly introduce products to him that will first of all help target these problems and then second of all slowly build a very basic skincare routine.   I was looking at the Jack Black line and was wondering if someone could give me some feedback on the items I'm interested in or if you think there are other items that would help his situation.   First, everyone needs a lip balm!! And he has crazy chapped lips too. This can be a small thing to get him interested but I think he might view this as "lip gloss" and girly. And I hear good things about them as well so I wouldn't mind keeping it if he didn't use it. For skincare I'm looking at the Post Shave Cooling Gel. I get that it's supposed to be for people that use razors but the description of the product is everything that he needs it to be. And of course he'll need a moisturizer, been checking out the Double Duty Face Moisturizer.   There are a lot of nice sets but I don't want to invest a ton of money on products he might not even use and I don't want to overwhelm him with all the stuff that comes in a set. I was thinking of just focusing on the bare essentials of what he needs and then if he likes it and uses it I would slowly buy him more.   **EDIT: Just want to say thank you to everyone who posted! I had a busy day (business test!) so I wasn't online today. I think I'm going to buy that pack of 3 lip balms so I can keep one. I want to see what the craze is all about.  
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BEAUTY BUFF AngelZ / BEAUTY BUFF BEAUTY BUFF / replied
Forgive me if I repeat what someone else says. I don't have the time to read them all.    How about showing him youtube videos on men's grooming? He will see that othe... see post
Skin care Recommendation for dry dull skin
Hello Beauties. I am looking for face serum and moisturizer day and night. Special concern about skin glowing and brightening result. I have dry patches and dull no radiant  skin and i hate it. Suggestions plz. Thanks 
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BEAUTY BUFF AngelZ / BEAUTY BUFF BEAUTY BUFF / replied
It may be the honey and sugar. Sugar tends to scratch the skin. That's why it is great on lips. I would try another DIY recipe for it. Tons on youtube. Farah Dhukai and ... see post
PROM MAKEUP HELP!
I'm wearing a red dress with gold and silver beading for prom. I think I am going to do an up-do since my dress is a meshed back. I don't know how i should do my makeup. What color eye shadow should I use? BTW I have pretty oily skin. Thanks!
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HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
You're welcome! :D   If you are able to visit a Sephora or book at a beauty counter, bring in images of the looks you like so the artist can get a clear picture of wha... see post
Deals too good to pass Up!
The only thing I love more than shopping is getting a great deal.  I've created a website with the same name as this thread.  If you share here and want to keep the deal exclusive to BT readers, just write for BT only in the post.   I will heart every deal I see .  If your deal does not have a heart from me, I have not seen it yet.  A heart with no comment means I already had your deal on my site or decided not to list it.   Should I use your deal, I will thank you here.  Thanks again to everyone who shares!    If you find something full priced that is new and awesome, share it here.   http://community.sephora.com/t5/Sephora-com/Spring -Summer-2015-Found-in-the-Wild-quot-New-quot/m-p/1 ...    
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BEAUTY GURU Lunality / BEAUTY GURU BEAUTY GURU / replied
laura mercier 5 piece gift w/ $85 purchase see post
Extraordinary Rewards
I never received any email notification about the rewards. The same thing happened during love note and my email subscription was supposedly refreshed. This is so annoying, now all the rewards are gone.  
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BEAUTY GURU MNSnowPrincess / BEAUTY GURU BEAUTY GURU / replied
0_o I never got one at all! WTF see post
lack of help
I have been trying to combine my sephora vib points to my online account for a few days now. some girl started helping me but never followed through. I am very disappointed with the custumoer service.
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HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
Have you tried reaching out to the customer service line? http://www.sephora.com/customerService/customerServiceTemplate.jsp?mediaId=9300044   The above link allows y... see post
Bad experiences in Sephora?
Just wanted to create a forum where everyone can vent and am also curious as to how bad it can get or if I'm the only one that feels angry and embarrassed after leaving my local Sephora for being treated badly. Please feel free to share your stories!
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BEAUTY BUFF AngelZ / BEAUTY BUFF BEAUTY BUFF / replied
I have the opposite response. They want to make me a makeup addict and a free makeover and I have to explain that I'm already a makeup addict and I've spent plenty of mo... see post
VEGAN SKIN CARE
I have been vegan for about a year now and wanted to know if any of you vegan/vegetarian gals have any favorite skin care products for dry skin?  
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BEAUTY BUFF AngelZ / BEAUTY BUFF BEAUTY BUFF / replied
DeVita skincare rocks! see post
Foundation matching
I want to get the becca mineral pressed powder foundation.  Trying to figure out a color. By the descriptions of the shades i would say nude. But when i look at the color iq for my foundations it gets messy.  In kat von d i use light 48, in clinique stay matte i use 1 linen, tarte bb cream light, laura merier fluide vanille. Any help would be appreciated. 
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HALL OF FAMER Titian06 / HALL OF FAMER HALL OF FAMER / replied
Hi, sinfully!  Looking and relooking at the Color IQ numbers, KVD, Clinique, and Tarte are all in the 1R/Y and 05/06 area, while the LM is 3Y03.  I would consider lookin... see post
5 Things/Products You are Obsessed with right now .
Lately I have been going over my purchases and I noticed a tiny trend - I am obsessed with some things more than others.   So what are your 5 things/products that you are obsessed with lately (it could be anything - from food to clothing to makeup, etc)?   Mine are: - Skin care (Algenist, face masks, and serums) - Purses (bought 4 purses in one year, and continuing to look .. smh) - Starbucks (holiday drinks) - NARS creamy concealer - Bite Beauty
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BEAUTY WHIZ Jesuslover14 / BEAUTY WHIZ BEAUTY WHIZ / replied
Haha too funny!:-) Hahaha I dont think I've seen those episodes but I need to look those up soon!;-) it was great discussing the love affair we have with I love Lucy!:P... see post
Why do I get a burning feeling after using a moisturizer?
I am not a sensitive skin person and never have this problem before. Lately I have been getting a burning feeling after using all kind of moisturizers (FAB, origins, etc.). I mean FAB is supposed to sooth my skin. Can someone tell me why?
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BEAUTY BUFF AngelZ / BEAUTY BUFF BEAUTY BUFF / replied
Sounds like your face is uber dry or chapped. You could coat your face in a very thin coat of Vaseline at night and give moisturizers a try again. :) see post