As some of you know I was able to get the 10K Josie Maran perk. There was no information about where the trip was, when it needed to be redeemed, etc... when the perks went live. It wasn't until AFTER I placed my order that I noticed the trip is for PA. I LIVE in PA! So obviously this is not a perk that is worthwhile to me, let alone worth 10K points. I wanted to be able to just cancel it and get my points back so someone who would truly enjoy the trip would have a chance at it. Here's the response I got: Dear Melissa, We received the message you sent to one of our Community Managers, Candace as she has forwarded it to us for a response. Please note that the rewards are non-refundable nor returnable per our terms and conditions. We apologize if you are not happy with the reward but are unable to refund you the points. Regards, Sara Sephora Community Team This is absolutely disgusting in my opinion. Sephora gives out points like candy... they've been doing it ALL day! And I can't even offer up my trip to anyone else! Someone who would actually enjoy it! For the record, my order has not shipped or anything like that. So thanks, Sephora... for really outdoing yourself! Just when I thought your customer service couldn't get any worse.
I should get paid by Sephora marketing for starting this thread for them. What, if anything, could Sephora do at this point to regain your trust and loyalty to the company? For me, I would be appeased by a year of 500 point perks and a $50 gift card. I would be miffed still, but might be willing to sweep this guffaw under the rug.
Like as most BTers here I too am very disappointed with Sephora. I stayed up late last night, dozed off for a few minutes and woke to realize all (except a few 1000, which not interest me) rewards were gone. I attempted to call the Rouge Line and kept getting disconnected. At first I thought it was the Rep who hung up on me and got really upset. But when I called back, two more times, that got cut off too. I guess I wasn’t the only upset customer bombarding their phone lines. I decided to give it a break. I called a few hours later and again, after reaching a Rep, I got cut off. Why? I called again for the fourth or fifth time today and now it wasn’t only to complain about their rewards system or lack of, but also their customer service. After a few minutes of my uninterrupted speech all the Rep told me “I’m sorry you missed the rewards, we will be having more rewards in the future so stay tuned” When ? What? I asked her. She said she didn’t have any info only that Sephora keeps adding new rewards constantly. And that’s all I got …a simple “I’m sorry you missed the rewards” that felt like she said ' Ha ha that’s what you get for not taking those extra cans of energizer drinks to keep you up all night!! ' no points or anything, not that I care since I can't redeem for something I really want. I’m so angry but not as much as how disappointed I am with Sephora right now. I haven’t received any email or notice about this. Honestly, I ask myself why even bother shopping at Sephora anymore. I feel like I’m in a bad relationship with Sephora; keeps me awake up all night and doesn’t satisfies me. I give and give to Sephora and I don’t receive much back. Isn’t that a really bad relationship? I get more perks/rewards at other places than here, seriously. Yes some products/brands I can only purchase here and those will be the only products I purchase from Sephora from now on. I may not spend tons and tons of $$$ at Sephora but I do spend a good amount of my income here. Let this be a lesson to me. To put myself to sleep and not rely on Sephora’s rewards anymore. I do want to add that the true reward that I have received from Sephora and I cannot find anywhere else, is this BT community. I come here everyday, yes everyday. I might not comment much but am stalking threads and reading people’s comments. It’s has become something kind of therapeutic for me. I have learned so much here and to me this has been the greatest reward Sephora has given me. Thank you BeautyTalk!
Hey guys! I thought it would be nice to have a thread (like the new rouge promos thread) that you could "follow" and when the new Extraordinary Rewards are available on the site, one person could post to let everyone else know. I know I usually receive an email notification when I'm following a thread so it'll be nice to help each other out as BTers by letting all of us know sooner when the big point perks arrive sometime next week (especially because the email system tends to be faulty otherwise!). Please note, keep discussion on this thread to a MINIMUM. I'll routinely bump the thread to make sure it has visibility to everyone in the next couple of days but it's to be used as an email notification EDIT: I reiterate, please DO NOT POST on this thread UNLESS the new Mega Point Perks have been released. I appreciate the thanks but a heart will suffice if necessary lol. This is because the email notification from any further posts on this thread will be used as a sign that the new perks are available.
Going to Vegas and I have my Cart already to check out here for some glam- however- I am looking for a lip gloss that will give me that nude ultra shiny look. Pinkish ok. I have fair skin, red hair, blue eyes... My younger sister- who looks older than me- likes to tell me my skin is sallow. I guess she thinks I am yello. LOL. Any advice? I do use buxom in Emma and it doesn't give me the shine I want. Am I looking rfor two products or can it be found in one?
Was asked to post an updated thread. Let's continue the fun shall we? What are you wearing today? 1. nars sheer glow foundation, mont blanc 2. perricone md no bronzer bronzer 3. urban decay eyeshadow primer potion, original 4. too faced chocolate bar palette 5. benefit theyre real mascara 6. rimmel london stay matte powder, natural 7. benefit dallas 8. nars blush, sin 9. buxom full on lipstick, las vegas
This is just a master post for those who were wondering what the rewards were, it seems access to a lot of these perks are limited in terms of seeing what they are. Again, these are just estimated retail values I have looked up, its hard to determine how much an autograph is worth etc. Starting out with 2k, 5k, and then will try to do 1k, 10k 2000 POINTS Limited Edition SIGNED Urban Decay Naked Vault (ESTIMATED VALUE at $280 USD) - Urban Decay Naked - Urban Decay Naked 2 - Urban Decay Naked 3 - Urban Decay Naked Ultra Nourishing Lipgloss (in **bleep**, Rule34, and Streak) - Urban Decay Naked Flushed (in Streak, Naked, and Native) - Urban Decay Naked 24/7 Glide-On Double-Ended Eye Pencil (in Naked, Naked 2, and Naked 3) Full Service Dry Bar Package (ESTIMATED VALUE AT $312) - Buttercup Blowdryer -- $195 - Sake Bomb Shampoo -- $24 - Sake Bomb Conditioner -- $24 - Lemon Drop Brush -- $16 - Sparkling Soda Shine Mist -- $28 - Money Maker Flexible Hold Hairspray -- $26 - Hot Toddy Heat Protector Frizz Fighter Deluxe Sample - Drybar-branded mug Bobbi Brown's Everything Eyes Book Set (ESTIMATED VALUE AT $279) - Everything Eyes by Bobbi Brown, Signed $14.95 - Hydrating Face Cream -- $56 - Hydrating Eye Cream -- $50 - Limited Edition Long-Wear Smokey Eye Kit (includes long-wear gel eyeliner, mini ultra-fine eyeliner brush, smokey eye mascara deluxe sample, and soothing cleansing oil deluxe sample) -- $52 - Shimmer Brick with Mini Face Blender Brush -- $44 - Bobbi Classic Lip Color Trio in Salmon, Sandwash Pink, and Pink -- $62 ATELIER COLOGNE COAST TO COAST COLLECTION (ESTIMATED VALUE $340) - 1 oz. Sud Magnolia -- $85 - 1 oz. Mandarine Glaciale -- $85 - 1 oz. Figuier Ardent -- $85 - 1 oz. Cedrat Atlas -- $85 - Leather case
I am starting this thread to bring attention to the exclusion of Canadians from the Mega Rewards promotion. I myself tried to add the KVD 1000 point perk, which in the fine print stated Valid for US and Canadian residents, when I added it to my bag and checked out, it said it was not available for Canadians. This is very unfair treatment of the Canadian customers, who spend as much (or more considering the products are more expensive in Canada), to have these rewards available on the Canadian site and then not allow us to redeem them was wrong. Any other Canadians who experienced this (or supportive Americans), use this thread to bring attention to this issue!
Now that they've totally messed up this "Extraordinary Rewards" and so many are ticked off about the promotion, what will everyone do now? Just leave and let Sephora have all the points you've accumulated or will you actually wait it out for the alleged Mega Surge at the end of the summer?
I started this in Greenie's thread, but, people suggested to make a new thread for this, so here we are... So, Spring is finally here. Or... sort of.... ( But, that snow the other day has nothing to do with the bright yellow and pastel green I feel like wearing, right? ) Anyway, I was thinking we could do 30+ day challenge of Spring ( and Summer ) colors, just for fun, and the heck of it. Let's have some fun! If anyone feels like joining me, please do. If you don't want to do the challenge, please feel free to stop by just because, whenever and why ever you feel like to. Let's paint the BT with Spring colors, ladies and gents! Lippie junkies united!!! P.S. It turned out I need to remove what's left of my "wisdom" asap... so.... I'll start the fun, and re-join you as soon as I can. But, you go ahead and have fun. I'll be watching, and live through you all! Day 1 - Maybelline Vivids in Shocking Coral Day 2 - NARS Audacious in Brigitte + NARS lip gloss in Priscilla Day 3 - MAC Candy Yum Yum Day 4 - Chanel Rouge Allure Velvet in La Romanesque Day 5 - NARS Audacious in Brigitte ( lightly ) over MAC Rosy Rim lip pen Day 6 - NARS Audacious in Angela Day 7 - UD Revolution in Bang KVD's Bachelorette ( the liquid one ) Day 8 - Tom Ford Pink Dusk over Maybelline Vivids in Shocking Coral Day 9 - Maybelline Vivids in Vivid Rose Day 10 - NARS Audacious in Dominique + MAC Pink Pigeon Day 11 - Maybelline Vivids in On Fire Red Day 12 - KVD Painted Love lippie in A Go Go Day 13 - KVD Bauhau5 ( the liquid one ) with some gloss on top Day 14 - MAC Vegas Volt with a little help from MAC Chic Trick lip pen Day 15 - Marc Jacobs Le Marc Lip Creme in So Sofia Day 16 - Maybelline Vivids in Hot Plum Day 17 - LORAC Lip Luxe 8 Hour Lip Color in True Red Day 18 - NARS Audacious in Dominique + MAC lip pen in Heroine Day 19 - MAC Pink Plaid Day 20 - UD Revolution lippie in Streak, with a little help from MAC's Rosy Rim lip pen Day 21 - LORAC PRO Matte Lip Color in Violet, with a little help from MAC's lip pen in Heroine Day 22 - NARS Satin Lip Pencil in Rikugien Day 23 - MAC Reel Sexy Day 24 - Covergirl Divine Day 25 - Marc Jacobs Le Marc Lip Creme in Infamous Day 26 - Estee Lauder Pure Color Long Lasting Lipstick in Rubellite Day 27 - MAC Up The Amp Day 28 - MAC Violetta Day 29 - Tom Ford Pink Dusk + Givenchy Rose Dressing Day 30 - MAC Dear Diary + lip pen in Embrace Me Day 31 - Tom Ford Julian + NARS Audacious Fanny
I just joined ebates and I'm thinking of starting to order from Ulta online. Is their shipping pretty reliable? How's their customer service for online orders? I've only orders from Sephora online. TIA!
So the other day (two days ago), I went to go pick up my Nars Outer Limits but I also wanted another of the new MJ Highliners... so I asked for it. And I think my Sephora has two managers? But my favorite one, Carla, wasn't there or was in the back so I talked to the other one with high authority. .. I asked her about the new high liners and told her how I wanted another one but that they weren't out on the floor, that I had bought the Orange Crush one and wanted more. So she started saying they don't have any, etc.. so I kept telling her "Oh.. but I bought one of the new ones the other day.. so I thought.." But she was basically saying they don't have them because those were left over from LAST year, lol. I was like "Oh I thought they were new" .. (they are, of course).. and I told her about the champagne one since it's the first one that popped in my head but she was like "OH, yeah, I know which ones they are but they're from last year, not new." >_> I was like "Ohhhh okay, thanks..I'm.. going to go now and yeah, pick up my item on hold." And I like.. side stepped away... lol. I think it's awkward when you walk in and ask for a new item and they don't know what you're talking about so you're both stuck in awkward limbo.. or like that that they claim it was a last year product and not new at all.
I, like so many of you here, am completely over Sephora after this "Extraordinary Rewards from 4-4:02am EST" fiasco. I was sleeping, so I could work at the job where I make the money for beauty & skincare. Sooooo, my question is, where should I go now that I am completely done with Sephora? Ulta's layout & website has always confused me to no end, but apparently their reward system let's you use $ rewards for products? Does that include what Ulta considers "elite" brands (e.g. UD, Tarte, Becca, etc)? Right now where I live, I have no high end department stores around. But in a few months I am moving to LA & will have many more options . Which department stores give the best rewards & have the best customer service experiences at the counters? I have had pretty bad experience with super pushy & judgey Tom Ford & Guerlain reps when I've been at department stores in big cities in the past. Thanks in advance for all recs!
i think the sun safety kits were out the first week of May in 2014, so hoping that means that we have less than a month til they are out in 2015. Any word on a release date yet? I love the sun safety kits!!
Following a wonderful month of April deals comes MAY, one of the most colourful months of the year for me!! I love all the fun sets and gorgeous shades that pop up in May! May makes me want to clean out colours I'm not using and stock up on some gorgeous new shades! i hope everyone has an a-may-zing month!!! 😛
How should I go about introducing skincare products to my younger brother? He's turning 23 in May. He doesn't use any type of skincare products AT ALL. He's autistic so he thinks that skincare is a girl thing and he has this weird compulsion to shave his face. He uses an electric shaver every single day but he legit has no facial hair so all he's doing is irritating the crap out of his skin. His skin is super dry, red in patches, obviously irritated. It looks bad. I want to try to slowly introduce products to him that will first of all help target these problems and then second of all slowly build a very basic skincare routine. I was looking at the Jack Black line and was wondering if someone could give me some feedback on the items I'm interested in or if you think there are other items that would help his situation. First, everyone needs a lip balm!! And he has crazy chapped lips too. This can be a small thing to get him interested but I think he might view this as "lip gloss" and girly. And I hear good things about them as well so I wouldn't mind keeping it if he didn't use it. For skincare I'm looking at the Post Shave Cooling Gel. I get that it's supposed to be for people that use razors but the description of the product is everything that he needs it to be. And of course he'll need a moisturizer, been checking out the Double Duty Face Moisturizer. There are a lot of nice sets but I don't want to invest a ton of money on products he might not even use and I don't want to overwhelm him with all the stuff that comes in a set. I was thinking of just focusing on the bare essentials of what he needs and then if he likes it and uses it I would slowly buy him more. **EDIT: Just want to say thank you to everyone who posted! I had a busy day (business test!) so I wasn't online today. I think I'm going to buy that pack of 3 lip balms so I can keep one. I want to see what the craze is all about.
Hello Beauties. I am looking for face serum and moisturizer day and night. Special concern about skin glowing and brightening result. I have dry patches and dull no radiant skin and i hate it. Suggestions plz. Thanks
I'm wearing a red dress with gold and silver beading for prom. I think I am going to do an up-do since my dress is a meshed back. I don't know how i should do my makeup. What color eye shadow should I use? BTW I have pretty oily skin. Thanks!
The only thing I love more than shopping is getting a great deal. I've created a website with the same name as this thread. If you share here and want to keep the deal exclusive to BT readers, just write for BT only in the post. I will heart every deal I see . If your deal does not have a heart from me, I have not seen it yet. A heart with no comment means I already had your deal on my site or decided not to list it. Should I use your deal, I will thank you here. Thanks again to everyone who shares! If you find something full priced that is new and awesome, share it here. http://community.sephora.com/t5/Sephora-com/Spring -Summer-2015-Found-in-the-Wild-quot-New-quot/m-p/1 ...
I never received any email notification about the rewards. The same thing happened during love note and my email subscription was supposedly refreshed. This is so annoying, now all the rewards are gone.
Just wanted to create a forum where everyone can vent and am also curious as to how bad it can get or if I'm the only one that feels angry and embarrassed after leaving my local Sephora for being treated badly. Please feel free to share your stories!
I want to get the becca mineral pressed powder foundation. Trying to figure out a color. By the descriptions of the shades i would say nude. But when i look at the color iq for my foundations it gets messy. In kat von d i use light 48, in clinique stay matte i use 1 linen, tarte bb cream light, laura merier fluide vanille. Any help would be appreciated.
Lately I have been going over my purchases and I noticed a tiny trend - I am obsessed with some things more than others. So what are your 5 things/products that you are obsessed with lately (it could be anything - from food to clothing to makeup, etc)? Mine are: - Skin care (Algenist, face masks, and serums) - Purses (bought 4 purses in one year, and continuing to look .. smh) - Starbucks (holiday drinks) - NARS creamy concealer - Bite Beauty
I am not a sensitive skin person and never have this problem before. Lately I have been getting a burning feeling after using all kind of moisturizers (FAB, origins, etc.). I mean FAB is supposed to sooth my skin. Can someone tell me why?